Marie Richard
March 15, 2019 10:33
When I first went to sign up staff was friendly. It was close to home and in a popular area with other stores near by. Signed up on a non contract. After two months I decided to spend my money elsewhere. Unless you go at particular times it is crowded and cramped. At the end of the day the gym was a mess. I always had troubles finding the dumbbells I needed or an open space for functional training. The basement floors have cracks and are uneven. They just cover it so it's not as noticeable, instead of properly fixing the flooring. It's a hazard if you step wrong. They said they had kick boxing classes but when I asked about them they said it was downstairs in 5 minutes, so I went and waited for 30 minutes but there was no class. You are also bombarded by personal trainers. Which at first wasn't a problem but turned out to be more of a scam. The trainers show great enthusiasm at first but it's more of a sale pitch than a testimate to their service. The services offered were not tailored to me or my goals. They also would frequently take calls or do other things during training sessions that I was paying for, which I found very unprofessional. When I went to quit, I ended up waiting for 30 minutes for the manager who told me I could not quit because of a contract, which was not true since I had a 'non-contract agreement'. I eventually had to go through my credit card company so they would stop charging me. After I did that I got rude messages from the trainer who even insulted my appearance. I still get calls from an automated service about billing, I have had to block them since they won't stop calling. It was the worst experience I have ever had at a gym!!