| Tue | 05:00 am -10:00 pm |
| Wed | 05:00 am -10:00 pm |
| Thu | 05:00 am -10:00 pm |
| Fri | 05:00 am -08:00 pm |
| Sat | 08:00 am -01:00 pm |
Yesterday was my first time with Retro Fitness, all I can say is AMAZING!!!! Staff, trainers, manager, everyone so friendly and genuine. Great deals and if you are a student like me you get a discount.
Gym was fine for what it was, was disappointed because I went in to sign up for the buy one get one free membership deal. They told me I could sign up and that the other person can just come in for their membership at a later date. I brought my friend the same week to a different location and they said I had to bring him to the original location. No problem, the next week we went to the original location and they said they could no longer honor the original deal. They said they would talk to corporate to see if they could do anything to rectify the situation, despite number follow ups they never reached out once or answered any e-mail sent. Every time I showed up or called they would kick the can down the road and say they were looking into it. Eventually they said they weren't going to honor to original deal. Pretty disappointing management. Also, every time I asked for a towel I received one I wouldn't want to wash my floors with let alone my body, they were often stained and crusty. For starting at $20 a month I wasn't expecting much, but honesty and integrity were free so I thought those would be included.
Good place to train when it's empty or moderately full..... being that the weights are in the basement, it gives this location a gritty feel. Star Trak equipment takes a little getting used to, but after the learning curve, it's actually good equipment
I tried this place out last night as a guest. I had full access to the entire club. Let me just say that this is by far one of the most amazing gyms I have been to in years! All of the equipment what is in Tip-Top shape, they even had old fashioned equipment. The place was very clean and the people or other members were very friendly. I am currently a member at Planet Fitness and my membership expires in a month. As soon as that takes effect I will be purchasing my monthly membership with Retro Fitness. I look forward to progressing and maintaining my physique with Retro Fitness. Highly recommended! I even saw signs throughout the club that if you recommend a friend or anyone that signs up to the gym, you get a free month! You can refer up to 6 members and receive up to 6 months free. This is amazing! I'll probably be paying double hear what I pay for my black card with Planet Fitness but it's totally worth it.
Facilities were fine when I went here, but this review is entirely based on their cancellation process. No way to cancel online or via phone despite moving out of state and making several phone calls and talks to managers. Was told by one of their associates that I could send an email to a designated email address and they'd process the cancellation but the email bounced and further associates have said there is no such approach. Extremely aggravating to have to send in a certified letter by mail just to say I want to cancel, with no guarantee of when they will actually receive or process the cancellation.
No frills gym with tons of space and equipment. If you're looking for a club like experience to be a part of the 'scene', this isn't it. If you want to get a good workout in without having to feel cramped and wait for a bench, this is your place. I appreciate the industrial feel and what you get is definitely good value for what you'll pay. Staff is friendly and helpful too. One of the better Retro gyms I e been to.
No air conditioning five days running. Couldn't be bothered even to bring in fans. Absentee management! Ever hear of portable AC??? Repairman is in South Carolina, some great planning! Ridiculous !!
They fixed it and added a couple of amenities.
Thanks!
No air conditioning five days running. Couldn't be bothered even to bring in fans. Absentee management! Ever hear of portable AC??? Repairman is in South Carolina, some great planning! Ridiculous !!
They fixed it and added a couple of amenities.
Thanks!
No air conditioning five days running. Couldn't be bothered even to bring in fans. Absentee management! Ever hear of portable AC??? Repairman is in South Carolina, some great planning! Ridiculous !!
This is the best gym deal in town. Could be cleaner but for 20 bucks are you really complaining?? Come early because the Bros come out after work and hog all the weight machines.
Update: A/c has been broken for 4 days. It's 80 degrees in here. No fams and no signs that it will be fixed. Ughhh it's a sweat lodge in here.
This is the best gym deal in town. Could be cleaner but for 20 bucks are you really complaining?? Come early because the Bros come out after work and hog all the weight machines.
Update: A/c has been broken for 4 days. It's 80 degrees in here. No fams and no signs that it will be fixed. Ughhh it's a sweat lodge in here.
Cheap and best definitely.. but WiFi range is too bad .. half the equipment is in basement and no range there. Wish management fixes that .
An yearly maintenance fee of 64 $ charged .. with which you can get a WiFi booster !
Cheap and best definitely.. but WiFi range is too bad .. half the equipment is in basement and no range there. Wish management fixes that .
This is the best gym deal in town. Could be cleaner but for 20 bucks are you really complaining?? Come early because the Bros come out after work and hog all the weight machines.
One of the worst Retro's I've ever been to. Workout machines are stacked too close together, no breathable air to speak of. As someone who can easily run a 5k, I stuffed to run a mile here, because THERES NO AIR to speak of. The only available mat area is sectioned off to "VIP" members only. Do if you're cool with slivers of breathable air, and only need machines for your workout, this is the location for you.
One of the worst Retro's I've ever been to. Workout machines are stacked too close together, no breathable air to speak of. As someone who can easily run a 5k, I stuffed to run a mile here, because THERES NO AIR to speak of. The only available mat area is sectioned off to "VIP" members only. Do if you're cool with slivers of breathable air, and only need machines for your workout, this is the location for you.
I would give negative stars if I could. Two months later and I'm still trying to cancel. I'm actually impressed by how well they're running their scam. Well, not that impressed considering how obvious it is. I tried to follow their expressly written contract terms by sending in a letter requesting cancellation, and the specified club address on the contract is not even a real address and gets sent back. After finding the actual address it still gets sent back to me because the letter is not deliverable to that address (I posted the photos). Blatant and purposeful misrepresentation. I try calling the club to speak to Carol, and she's never there. In her reply to my previous yelp review she said she would be in contact, yeah that never happened.
Considering that Carol personally called me after I left a bad review because of a confusion over their holiday hours to explain the confusion and get me to take my review down, I'm amazed that this current situation hasn't been resolved yet. You know why? Because they know exactly what they're doing.
Do not ever sign up with this gym. You might try to actually adhere to the terms you sign but they will not adhere to the written terms just to squeeze $20 a month from you. They don't seem to understand that in contract law a party can't just make unilateral oral stipulations not specified in the written contract after the written contract has been signed. Carol, I swear if you respond to this with some variation of "We're sorry for the misunderstanding/confusion" I'm going to lose it. This is neither of those things, it's intentional. You know it, and so do we.
I'm reporting them to the DCA. I suggest others do the same.
I would give negative stars if I could. Two months later and I'm still trying to cancel. I'm actually impressed by how well they're running their scam. Well, not that impressed considering how obvious it is. I tried to follow their expressly written contract terms by sending in a letter requesting cancellation, and the specified club address on the contract is not even a real address and gets sent back. After finding the actual address it still gets sent back to me because the letter is not deliverable to that address (I posted the photos). Blatant and purposeful misrepresentation. I try calling the club to speak to Carol, and she's never there. In her reply to my previous yelp review she said she would be in contact, yeah that never happened.
Considering that Carol personally called me after I left a bad review because of a confusion over their holiday hours to explain the confusion and get me to take my review down, I'm amazed that this current situation hasn't been resolved yet. You know why? Because they know exactly what they're doing.
Do not ever sign up with this gym. You might try to actually adhere to the terms you sign but they will not adhere to the written terms just to squeeze $20 a month from you. They don't seem to understand that in contract law a party can't just make unilateral oral stipulations not specified in the written contract after the written contract has been signed. Carol, I swear if you respond to this with some variation of "We're sorry for the misunderstanding/confusion" I'm going to lose it. This is neither of those things, it's intentional. You know it, and so do we.
I'm reporting them to the DCA. I suggest others do the same.
0 stars. I moved to state where Retro doesn't operate and had been trying to cancel my membership for nearly two months. I was told a different story every single time I had called, which was multiple. Only the manager can cancel and every single message I left for her was apparently never received. This was probably one of the worst customer service experiences I have ever received.
The receptionist brown girl is the rudest slime. They charge 41.79 as an upgraded towel service membership, from the regular 20.89 monthly fee, then she acts like it's hard labor to bend down and provide a towel to a paying member.
The dummy is the only thing wrong with this location. I wish I knew her schedule so I could workout whenever she's not there. Hope mgmt takes notice of that buffoon.
Retro needs more Manhattan locations. I would love to see one in the Penn Station/Midtown West area!
Inexpensive membership. Does the job and it's not too crowded. I just honestly lift weights and use the squat rack and I can't complain.
Bi-level. Lower level which has all the free weights and bench presses have zero cell reception and asked repeatedly for wifi but never installed. Wifi extender for $40 would resolve the issue but staff indifferent regarding this concern.
Bi-level. Lower level which has all the free weights and bench presses have zero cell reception and asked repeatedly for wifi but never installed. Wifi extender for $40 would resolve the issue but staff indifferent regarding this concern.
Outstanding gym. Clean, well equipped, great staff, lots of parking, keeps up with maintenance, friendly crowd, there's equipment for every kind of fitness expert or enthusiast.
Clean, machines available... Great staff. Not fond of the contract though.
Been a member here for a while now because of proximity to my office. The facility is great- new equipment, clean, well kept. The place is rarely ever busy, even at peak hours. The price point, most importantly, is right. For 30 bucks a month (including an extra 10 for towel service) you get a reliable, accessible gym package. It's obviously not the NY health and racket club in terms of amenities, but it's great for what it is.
Plenty of equipment, even has an olympic lifting platform! Great price, friendly staff, but gets a bit busy at peak hour (where doesn't?).
Dinged 1 star because a) the showers are a bit basic, and b) I needed to complain on social media to cancel my membership
Overall: Great value for the price.
The Goods:
Usually isn't super packed around 7 pm. It offers enough equipment ranging from free-weights to a wide variety of machines. Squat rack usually open is a plus. They also have a platform for dead-lifts.
Great ventilation system and friendly staff.
The Bads:
Not enough lockers. Locker room is super cramped in a small area.
No phone service/Wi-Fi + water fountain in the basement
--Edited this since they moved equipment around and it's much better as a result. --
I've been a member here for almost two years and here are my overall thoughts.
The good:
The location and price are the best things about this gym. It's easy for me to get off the ferry, do my thing and go to work. The staff is great and there is a good range of equipment.
The bad:
General upkeep of gym and equipment leaves much to be desired. Mirrors are broken and never replaced and some machines are out of order for days. Things are getting better in this regard though. The locker room is usually clean but very cramped and has only four showers. This leaves long lines at busy hours. I really don't like that there are spray bottles. no one is going to use a spray bottle to clean the equipment and very few do here. This is the only Retro I know that doesn't have wipes.
This could be a really great gym if more attention and care is given to the gym space itself. The staff is great but more is needed for general upkeep. I go to about 4 different Retro's but this is my home gym out of convenience. This Retro isn't and the top for sure.
I have three different gym memberships. This has the best value for amount paid.
--Edited this since they moved equipment around and it's much better as a result. --
I've been a member here for almost two years and here are my overall thoughts.
The good:
The location and price are the best things about this gym. It's easy for me to get off the ferry, do my thing and go to work. The staff is great and there is a good range of equipment.
The bad:
General upkeep of gym and equipment leaves much to be desired. Mirrors are broken and never replaced and some machines are out of order for days. Things are getting better in this regard though. The locker room is usually clean but very cramped and has only four showers. This leaves long lines at busy hours. I really don't like that there are spray bottles. no one is going to use a spray bottle to clean the equipment and very few do here. This is the only Retro I know that doesn't have wipes.
This could be a really great gym if more attention and care is given to the gym space itself. The staff is great but more is needed for general upkeep. I go to about 4 different Retro's but this is my home gym out of convenience. This Retro isn't and the top for sure.
