| Tue | 05:00 am -11:00 pm |
| Wed | 05:00 am -11:00 pm |
| Thu | 05:00 am -11:00 pm |
| Fri | 05:00 am -11:00 pm |
| Sat | 07:00 am -06:00 pm |
| Sun | 07:00 am -06:00 pm |
Great Gym, Super clean, they have all machines I need, Justin is the Best zumba teacher. I love his class.
Retro fitness.
I became a member on 8/21/19 anual fee $55.42 on 12/01/19 I was charge again for anual fee.
For me anual = yearly , but not for Retro.
If you like to be a member at Retro make sure to join on December 1st if not you will be charge double membership.
Here's the truth about the Retro Fitness in West New York. The facility is too over crowded for capacity and the classes are completely take over the open space for workouts. Most of the equipment are rusted, broken, and never updates with newer and safer models. It is to a point that I started to try the other Retros around the area, and it's a 1000% better. Honestly, who ever is owning this gym isn't using the funds correctly
Also, cancellation is all about timing. I needed to cancel in November, they not only CHARGED me the monthly fee, they CHARGED me the annually on top of that. Its completely greedy, especially when I first joined I was told there be no cancellation fee after a year. I have workout out at this place for 3 years.
I would recommend workout at home then at this gym.
clean bathroom. Love the movie room. It's a good gym
The location is very clean, environment is comfortable and the level of music is perfect, they take care of every machine and the costumer service is very good.
This place is a dump. They have a Dixie cup filled with soap in the men's room and no hot water. More than 1/2 the equipment is in need of repair. Nothing gets kept up with. Thank God Fort Lee opened.
Is pretty clean but they should invest on new machines and a second floor
Decent considering the price.
Pros:
Good selection of free weights, racks, and machines.
Cheap @ $20/mo.
3 min from my house.
Weekends aren't too crowded especially late afternoon.
Cons:
Way too crowded during the week after 5PM.
Some machines are damaged and have been for a few months.
Staff locks the door a half hour before close, which is pretty early on the weekends, so get there by 5 at the latest.
They don't care about customers, they care about bouncing ASAP after close. Can't really blame them.
Not sure about their smoothies, trainers, or classes.
Give it a shot if you can't fit a weight rack in your apt and aren't close to planet fitness.
Decent considering the price.
Pros:
Good selection of free weights, racks, and machines.
Cheap @ $20/mo.
3 min from my house.
Weekends aren't too crowded especially late afternoon.
Cons:
Way too crowded during the week after 5PM.
Some machines are damaged and have been for a few months.
Staff locks the door a half hour before close, which is pretty early on the weekends, so get there by 5 at the latest.
They don't care about customers, they care about bouncing ASAP after close. Can't really blame them.
Not sure about their smoothies, trainers, or classes.
Give it a shot if you can't fit a weight rack in your apt and aren't close to planet fitness.
A good gym to charge and put surcharges even if one pays on time. I feel cheated. Cancel my contract has been a headache.
A good gym to charge and put surcharges even if one pays on time. I feel cheated. Cancel my contract has been a headache.
Second Saturday in the past few months where the person that opens never shows up. Literally waiting out here with other gym members who have other things to do with their time. Unacceptable.
Second Saturday in the past few months where the person that opens never shows up. Literally waiting out here with other gym members who have other things to do with their time. Unacceptable.
Great Friendly staff , place is always clean and if you have any questions or concerns they will handle it right there and then
I have delayed to post my review here because I thought it wasn't worth my time, but after the experience I had tonight, I had to voice my opinion. I never realized how horrible the customer service was here until my former trainer Henry left as I always dealt with him directly. The staff is extremely rude & useless. It took them a while to find a trainer after Henry left, & I was supposedly owed for all the sessions I was getting billed for. The trainer they found on a whim always pulled a no show & cancelled literally 5 minutes before my session as I was coming up around the block. After inquiring who would make up for the training sessions missed, they stated it had to be a certain trainer cuz he had already gotten paid for those sessions & they were disputing the matter in front of me. The bottom line is, I paid for those sessions, I don't care who trains me, just wanted my money worth. Needless to say I cancelled my membership as dealing with rude staff here is so incredibly frustrating, the turnover rate is crazy there.
So I show up tonight with a co-worker to workout together on his guest pass & forgot my ID as I was switching to my gym bag. The new girl at the counter practically smirked at me & said in the most condescending way there's nothing she can do to help me. I offered to show debit card or picture of ID & told her I used to be a member, if she can just give me this one tulle pass & she proceeded to tell me she was doing me a favor in allowing me to stay cuz former members can't be guests, & that it will be $10. I nearly threw the iPad at her face. Thankfully the other girl remembered me & was really sweet & allowed me to workout, but seriously, the scenario reminded me why I left that joint. I'm coming from a rough day at work trying to workout & blow off steam & they just frustrate me even more
Hurt my shoulder, told employee I was in rehab to stop billing me and he never did. When I noticed 3 months additional bills after, I informed them and they still MADE me pay for 2 additional months, knowing I am still rehabing my shoulder. Lost my TRUST and LOYALTY and won't recommend ever again. Bad experience.
Kinda dirty and the staff looks like they don't really care about their customers or the place. They should really clean up this place. This Retro is also pretty small.
It has everything you need for a good workout but it is a very small space and aside from benches(3), there is only 1 of everything. Off peak hours is great but if you get over 10-15 ppl in there at once, have to be flexible with your workout
There are more broken down machines than there are people. I wanted to join my sister into the club and they kept giving me a hard time. The area gives a bad vibe
The staff is friendly
At night is pretty bad. People speak super loud, scream, don't place equipment back and if they do just in the wrong place. Very rude.
Tried going in the morning, but that time isn't always the most convenient due to my job schedule.
I expect a level of noise. It's a gym after all not a library, but still it's just the I-don't-care attitude of doing whatever people want and that's not how's it is meant to be.
The staff, although friendly, won't be checking out on those who break the rules. The rules are posted on the walls, but obviously lots of these people won't care.
Horrible no delicate when treating the customers... this is bad. There's so much potential in this area but this Gym sucks ! Don't wates your money there
I am a long time retro member and have trained at just about every club in NYC/NJ The 1 star reflects the following. West New York is better off not having a Retro Fitness at all. 2 major discrepancies...This place has no regard for cleanliness and Crammed Equipment . Solution is sometimes less is more you can't move around facility even during non peak hours. These gyms need to police their floor..members are all on their phones taking up the equipment. I go to the gym to workout out as do many others leave the phones in the locker. Re rack weights and deep clean their facility I'm definitely not stepping foot back in this retro. I wish I could leave a more positive review but this is unacceptable by any standard
If you've been to other retro fitness gyms don't go to this one. Most of the good reviews are either from people who go when the doors open in the morning or they are from when the gym first opened years ago.
The gym is small and cramped. The staff there, although cordial, they are not professional. I don't need to stand at the counter waiting for you to finish a conversation about a party last week with your friend before I'm even acknowledged.
The staff is friendly
At night is pretty bad. People speak super loud, scream, don't place equipment back and if they do just in the wrong place. Very rude.
Tried going in the morning, but that time isn't always the most convenient due to my job schedule.
I expect a level of noise. It's a gym after all not a library, but still it's just the I-don't-care attitude of doing whatever people want and that's not how's it is meant to be.
The staff, although friendly, won't be checking out on those who break the rules. The rules are posted on the walls, but obviously lots of these people won't care.
