ScapeSmart
October 18, 2017 10:34
Buyer be Aware!!!
The management is to after your money and only your money. I purchased a $700 50 class pass on June 30, 2017. Then, i found out there was a promotion of $299 for 25 classes. The promotion was a better deal. So, I bought the $299 promotion on July 3 which is only 3 days after I purchased $700 package. I haven't started to use $700 package, and there was no disclaimer stating that I can't request refund.
I requested a refund. Leo, responded and declined to refund. I emailed him that I request a refund since there was no disclaimer that I can't refund. In addition, I purchased $299 package. For Fireshaper, the $700 package makes more money for them. They want to push that deal.
However, as a business, it has to be honest. I requested response from Leo, three or four days ago, but no response.
Fortunately, I have a great credit card. I will get my money back through my credit card company.
Buyer be aware. In my experience, Citi Bank offers the BEST customers protection when comes to dispute of a charge.