Madel Torres
May 18, 2018 13:49
This is a very nice gym, but users BEWARE, when you cancel because you have to move to a new place outside of Staten Island, make sure you keep your signed cancellation form, email correspondences and every verification method that you have cancelled your membership with this specific gym. I cancelled in February 2018, but they still continued to bill me for three months straight! I had to finally call my bank to put a fraudulent activity on my account against them because they kept billing me every month. They refunded me in March 2018 after that March bill ONLY after I had insistently called and emailed their management. They billed me again in May 2018 and that's when I had to put a BLOCKAGE against their company against my account.
In my opinion, this is VERY unprofessional, dishonest, unethical business practice. Because of this experience, I don't recommend going with this gym. If they cannot be respectable in their own financial affairs, how do you think they will really treat you once you've cancelled? I don't recommend this gym.