A Google User
May 29, 2018 11:43
Gym, pool and locker rooms are adequate. The place could use a refresh but is fine for just working out. It can be busy especially when there are children's swim lessons / swim team practice making it hard to swim laps. My biggest issue with the place has to do with membership. We purchased a Black Friday membership 18 months ago and was otherwise satisfied with the facility for working out 2-3 times a week in the pool. When it came time to renew, my husband and I received conflicting information on renewal in terms of plans / pricing via letter and in person. When we did go to formally renew, the manager was extremely reluctant to honor what we were told and, when she did, refused to honor it in its entirety. We when voiced that it was not acceptable, she carried on unprofessionally to state what a good deal we originally got implying that we should be grateful. The membership offers are selective and not uniform. When I called a few months back asking whether they offered membership deals for those who want to pay a year at a time, they simply stated that I would have to wait until my current one expires and see what deals they are running. Honestly, I've never heard of a gym not offering a deal for members who want to pay a year in advance since it's cash upfront and guaranteed. Probably what is most disappointing about the service here is the arbitrary application of rules (which are not clearly stated / posted) and the non-uniform communication by staff. Ultimately, we're not renewing and can go elsewhere.