Yvonne Ho
July 19, 2019 09:41
I bought a Groupon and subsequently signed up for what I thought was a three month membership. I clearly asked when I purchased if I would only be charged for three months. He said yes. I asked if I would need to do anything. I was told no because this price was only for three months..."a special".
Totally untrue. I called after I was charged for a 4th month. I was told (by the person who signed me up) that it was in the contract that I had to give 30 days notice in writing to cancel. I specifically reminded him of our conversation and he told me to email the owners (which a general mailbox). There's an auto reply that I can expect a response within 48 hours. It's been 1.5 weeks and two emails with no reply. This is horrible customer service. I feel cheated and have contacted my credit card company. Btw, this so called contract I signed...I never got a copy and I signed on a small electronic pad. I have asked three times to have it sent to me and it wasn never sent to me.
Be careful going to this business as the owner is unethical and the people who sell you the membership will tell you whatever to get you to sign but don't responsibilities when questioned. I called three times and finally the person who sold me the membership admitted that the owner is closing the Gillette location so he doesn't really care.
So much for trusting a local business.