A Google User
March 2, 2018 09:13
Review for Bally's spa only. I was here a few years ago. Whenever I go by I get upset all over again. I said 'I am a local and will never come here again', and I have kept my word. I will not come here or bring any out of town guests. I was asked for a credit card for a reservation over the phone. When I arrived a lady asked for my card. A bit later, a different girl asked for my card. I stated I did but feel comfortable giving my card to three different employees for one appointment. She acted like I had the problem, when in fact they were incompetent. She handed me a pen to sign in, and when I was done I absentmindedly dropped the pen on the counter. It rolled and landed on the lower counter. I said 'oops' and pointed that the pen fell. The girl had her back to me talking to 2 other employees at the time. Proper service? Anyway, a short time later the manager came up to me and said 'do I have a problem?' I said I'm fine but I don't think they know what they are doing. Manager says girl stated I 'threw a pen AT HER HEAD and she's upset'. I looked around for the cameras and demanded to review the security footage to show my innocence. Imagine I'm there for a relaxing service and I'm left defending my honor from an incompetent rude staff. Suddenly- the mood changed and I was offered an additional service to stay. My only mistake was to stay for an obviously uncomfortable experience. For myself- never again. Your experience may vary.