Reviews

Rated 3.6/5 based on 36 customer reviews.
February 23, 2020 00:02

Planet Fitness is a full featured gym with multiple locations around town. Plus it's the end of February and I'm still lovin it!

February 6, 2020 16:18

Been coming to this gym for months with not issue, and a member of planet fitness for years. The staff at night have always been super friendly and helpful. Recently Iv started going in the afternoon, what a let down, the staff are inattentive, and the Manager is extremely rude. Management is about more than just saying your the manager....and this one completely lacks customer service skills. Furthermore when your team makes a mistake you admit it, instead of trying to cover it up.

January 21, 2020 20:44

Great people cheap place bites bathroom I ever had. It 24/7 good people they let me shower there some time late nite. Thank you

December 13, 2019 12:40

We worked out at Planet Fitness this morning. We are from Arizona and had the best experience ever. Liz, greeted us and was so helpful and professional. Thank you Liz!!!!

August 5, 2019 05:32

Very clean, spacious, & friendly! This location is amazing! I can see how people would be upset because the whole gym is viewable from the outside caused by all the windows, but i personally do not mind it. Staff is very friendly and well informative. Definitely a location to sign up to.

July 1, 2019 21:42

I am so happy my sister told me about this place! I absolutely love it especially the extra special features that are included in the Black Card Membership. All of the staff is very friendly and helpful always.

September 5, 2018 13:26

Usually very clean, good service for the most part. Quiet and nice. Its a little packed in regards to equipment, other sites have a bigger strech are.

September 3, 2018 17:32

Looks like a nice place and the lady working up front tonight was extremely helpful. However, there was a total deal killer when I wanted to sign up for A Black card membership. You can only pay by giving them your checking account information.
I am not about to give anyone that. I have never had to do that with anything, much less a gym membership. It was not even an option to pay upfront for a year. Somebody in their corporate offices must be smoking something. The lady working totally understood and apparently this is very commonplace to kill the deal. I am leaving without membership and will decide if it is worth getting another checking account just for a gym membership. On principle though, I think I will pass.
I would not want to be an investor in a place that has a policy to turn away people ready to pay upfront for a years service. Maddening is all I can say.
Update***
I opened a separate checking account and joined. Only out of convenience. It really is all about the location for me. To make the experience more asinine they require a credit card anyway as a backup. Then the guy signing me up wanted to know if I could pay the $1 with cash. I made him charge it so they will lose most of it in processing fees. So they take cash and credit, yet you still must give a checking account. Will see how this experience goes. So far, I have a bitter taste, due to some corporate incompetent initiating a ridiculous policy.
I am sure many like me would rather pay up front for the year with cash or credit to avoid the checking nonsense. Even pay an additional processing fee for cash. Maybe someone in corporate who is competent will read this and realize how dumb this policy is. Still wouldn't want to be an investor.

September 3, 2018 17:32

Looks like a nice place and the lady working up front tonight was extremely helpful. However, there was a total deal killer when I wanted to sign up for A Black card membership. You can only pay by giving them your checking account information.
I am not about to give anyone that. I have never had to do that with anything, much less a gym membership. It was not even an option to pay upfront for a year. Somebody in their corporate offices must be smoking something. The lady working totally understood and apparently this is very commonplace to kill the deal. I am leaving without membership and will decide if it is worth getting another checking account just for a gym membership. On principle though, I think I will pass.
I would not want to be an investor in a place that has a policy to turn away people ready to pay upfront for a years service. Maddening is all I can say.
Update***
I opened a separate checking account and joined. Only out of convenience. It really is all about the location for me. To make the experience more asinine they require a credit card anyway as a backup. Then the guy signing me up wanted to know if I could pay the $1 with cash. I made him charge it so they will lose most of it in processing fees. So they take cash and credit, yet you still must give a checking account. Will see how this experience goes. So far, I have a bitter taste, due to some corporate incompetent initiating a ridiculous policy.
I am sure many like me would rather pay up front for the year with cash or credit to avoid the checking nonsense. Even pay an additional processing fee for cash. Maybe someone in corporate who is competent will read this and realize how dumb this policy is. Still wouldn't want to be an investor.

September 2, 2018 22:02

Looks like a nice place and the lady working up front tonight was extremely helpful. However, there was a total deal killer when I wanted to sign up for A Black card membership. You can only pay by giving them your checking account information.
I am not about to give anyone that. I have never had to do that with anything, much less a gym membership. It was not even an option to pay upfront for a year. Somebody in their corporate offices must be smoking something. The lady working totally understood and apparently this is very commonplace to kill the deal. I am leaving without membership and will decide if it is worth getting a nother checking account just for a gym membership. On principle though, I think I will pass.
I would not want to be an investor in a place that has a policy to turn away people ready to pay upfront for a years service. Maddening is all I can say.

August 30, 2018 09:00

Victorio is a wonderful employee and helps me everytime I am in there.The establishment is always clean and the patrons are very kind.The drinks are always ice cold and the massage machines are never broken.Its a great place to work out and relax.I would advise this gym for quality and price over all the rest in Las Vegas.

August 30, 2018 09:00

Victorio is a wonderful employee and helps me everytime I am in there.The establishment is always clean and the patrons are very kind.The drinks are always ice cold and the massage machines are never broken.Its a great place to work out and relax.I would advise this gym for quality and price over all the rest in Las Vegas.

August 21, 2018 16:46

Best gym around, friendly staff, well-maintained machines, clean an attitude free. Highly recommended.

July 25, 2018 23:55

We were vacationing in Las Vegas and I have a black card so I could go to any Planet Fitness I choose. This was one of two that was close to our hotel. I called this particular location and received the most welcoming person and she was very informative. This Planet Fitness was in a location that had an easy in and an easy out. I had a choice of a few different exit points. So if you live in Vegas or are visiting Vegas and you have a Planet Fitness membership you should come here! The staff are very welcoming and if you have any questions or concerns they will be glad to help you in any way.

July 25, 2018 23:55

We were vacationing in Las Vegas and I have a black card so I could go to any Planet Fitness I choose. This was one of two that was close to our hotel. I called this particular location and received the most welcoming person and she was very informative. This Planet Fitness was in a location that had an easy in and an easy out. I had a choice of a few different exit points. So if you live in Vegas or are visiting Vegas and you have a Planet Fitness membership you should come here! The staff are very welcoming and if you have any questions or concerns they will be glad to help you in any way.

July 8, 2018 11:58

We were vacationing in Las Vegas and I have a black card so I could go to any Planet Fitness chose. This was one of two that was close to our hotel. I called this particular location and received the most welcoming person and she was very informative. This Planet Fitness was in a location that had an easy in and an easy out. Ihad a choice of a few different exit points. so if you live in Vegas or are visiting Vegas and you have a Planet Fitness membership you should come here! The staff are very welcoming and if you have any questions or concerns they will be glad to help you in any way.

June 24, 2018 16:47

I keep going in and the MUSIC IS SO LOUD that I F*ing hear it over the music that I'm listening to. I asked the front desk person to turn it down and they said that they "don't do that".. You are supposed to be a "NON INTIMIDATING GYM" The LOUD music makes for an INCENDIARY environment. Maybe you don't realize it but if someone doesn't like your music, it increases their CORTISOL and works against them.

June 9, 2018 17:18

Absolutely LOVE this Planet Fitness. Definitely the best one my Husband and I have gone to. It's very clean, the staff is really friendly (especially Victorio) and they are never packed- even in the busy times. Plenty to do here and we love their Hydromassage beds (they have a lay down option and a sitting option). Their tanning beds do the trick as well (especially if you have some sort of tanning lotion handy). It's our favorite Planet Fitness.

June 9, 2018 17:18

Absolutely LOVE this Planet Fitness. Definitely the best one my Husband and I have gone to. It's very clean, the staff is really friendly (especially Victorio) and they are never packed- even in the busy times. Plenty to do here and we love their Hydromassage beds (they have a lay down option and a sitting option). Their tanning beds do the trick as well (especially if you have some sort of tanning lotion handy). It's our favorite Planet Fitness.

May 4, 2018 00:14

By far this is my favorite gym the employees are extremely welcoming and friendly as can be. They walk through and explain to you how the gym operates procedures to follow when using their equipment and keeping them sanitized after you use them. The environment is accepting with no one trying to brag or show off when working out at your own pace.

May 4, 2018 00:14

By far this is my favorite gym the employees are extremely welcoming and friendly as can be. They walk through and explain to you how the gym operates procedures to follow when using their equipment and keeping them sanitized after you use them. The environment is accepting with no one trying to brag or show off when working out at your own pace.

April 9, 2018 20:02

Relaxed atmosphere, if you're exercising or working out on a budget, you can't go wrong with PF. It's open 24 hours which is a good thing specially if you work a weird schedule which is the norm here in Vegas.

April 1, 2018 12:30

Love this place. Sign up month to month, staff is friendly and facilities are well maintained. You get what you pay for.

March 28, 2018 15:27

I am very unhappy with the customer service at this location. They didn't disclose with me that in order completely cancel my account I would have to go into the location. Therefore even after my membership expired I continued to be charged. When called in to inquire about the charge they then told me I had to go in. However I went in to resolve it & get my money back for the additional charge but they said they couldn't do anything about it. I asked to speak to the manager or someone hire however they stated that person would just tell me the same thing. They wouldn't give me the name of the manager nor any contact info so that I could get the situation resolved. I do not appreciate being charged additionally when the staff there failed to inform me of the correct procedures to cancel my account. The employee stated the only way I could get in contact with the manager was by writing a review. Therefore here is my review.

March 25, 2018 22:06

Wi-Fi has basically been broken the past few weeks. Constantly disconnects or if you are able to connect to the SSID there's no internet behind it.
Frustrating.

March 17, 2018 13:28

This place let you sign up online but you cannot cancel online they want you to waste your time go in and cancel in person like they're a bank. cancelling a gym membership is not as important as canceling your account with a bank if I have a ID number with you guys I should be able to use my ID number my driver's license number my name my phone number all the information that you guys ask for when signed up to cancel over the phone or on the Internet just like when signing up they make it so difficult to cancel a membership because they just want money and that's why I do my own workouts at home and have lost plenty of weight on my own when I signed up online there site set me up at a gym that I've never been to all the way across town as my home gym that I have to go to cancel it even though the gym that's right by my house is the one that I have always went to never went to any other gym but that one but they cannot cancel it for me. Do not use this gym they are nothing but a hassle.

February 18, 2018 01:38

The best thing to do at a gym is ...just go in there do your thing and go home. Very simple

February 5, 2018 05:44

Lunk alarm is lame. The color purple...really? You get what you pay for. Good to workout during non busy times.

January 2, 2018 05:17

If your lbgt or a female this is for you. Trust me. My kind dont get great service here plus its not enough weights. This place isnt for a monster. Might as well have a lil tea party here.

October 24, 2017 04:19

I get my workout in about 4 a.m. and always have Casey there during the week to greet me with a smile and a wonderful morning. This place is always kept very clean great friendly staff

October 24, 2017 04:19

So I want squeeze in a workout after the Mr. Olympia expo and I decide to go here. To start off they charge freaking $20 for a day pass which OK fine I want to workout so whatever.. . .but then she asked for my passport?!?!?!? Like what the?! I want to freaking workout not get a dang international flight!!! Never again will I ever stop at a planet fitness, what a joke!

October 24, 2017 04:19

They said my small bag which has my inhaler was a tripping hazard. How does that make sense? Aren't water bottles a tripping hazard then? People's phones they leave on the ground? All the other planet fitness don't care if I have a bag with me. It's not a big duffle just a small bag. So disappointed with this location.

October 24, 2017 04:19

Amazing price. Awesome staff. opens 24X7. Very clean gym with plenty of machines. I cancel my membership in this gym only because I have to move out of las vegas. And cancellation was easy as well. But they need you to come physically and cancel it you can not do it over the phone. ( all PF has this policy which is fine).

October 24, 2017 04:19

It's always a pleasure to work out here. The gym has recently opened and everything is great and on brand. Everyone is friendly and awesome. Mike suggested I take a free class and it turned out great. Marlon was excited to be there and personalized a 3 day workout for me. Angelica and Sarina (if that's her name) were two other awesome employees. They always have smiles and seem to make the best of each shift. No regrets or issues. Thanks guys!

September 15, 2017 22:14

So I want squeeze in a workout after the Mr. Olympia expo and I decide to go here. To start off they charge freaking $20 for a day pass which OK fine I want to workout so whatever.. . .but then she asked for my passport?!?!?!? Like what the?! I want to freaking workout not get a dang international flight!!! Never again will I ever stop at a planet fitness, what a joke!

September 15, 2017 22:14

So I want squeeze in a workout after the Mr. Olympia expo and I decide to go here. To start off they charge freaking $20 for a day pass which OK fine I want to workout so whatever.. . .but then she asked for my passport?!?!?!? Like what the?! I want to freaking workout not get a dang international flight!!! Never again will I ever stop at a planet fitness, what a joke!

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