Vanessa
October 25, 2017 12:36
1 star for the gymnasts
0 stars for the owner and coaches
Marianna (owner): Talks down to parents and gymnasts. She plays a good game and acts nice, but it is fake. She literally befriends some moms so she can get information about the other moms and she talks about them behind their backs. Um, you do know that you are the OWNER of the business, right?
Her parent meetings are ALWAYS the same. She takes about hairstyles for the meets and owing her money. Guess what? I never owed her money, so why did I have to sit through that? Yet, her one gymnast that she rests her reputation on owes the gym thousands of dollars. Why doesn't she just have a private meeting with that family?
Lottie (coach): She is a young lady who literally looks like she sucked a lemon ALL THE TIME. She is the type who has a bad day and goes home and kicks the dog. In this metaphor the dog is a gymnast and home is the gym. For such a young person, she sure does have a huge chip on her shoulder. She should not work with kids. Lottie, guess what, the girls don't care if you work opposite hours than your husband and that you never get to see him. They don't care that you hate your job. You are getting paid. You are at work. Suck it up. You expect the girls to be robots, yet you whine and complain. What a hypocrite.
They do not have enough coaches. They fired one last summer for supposedly touching some of the girls inappropriately and never replaced him. (BTW, I have no comment on the allegations. My daughter said she never had anything strange happen to her.)
I paid my payments on time. I fell in line with all their stupid rules. I never spoke out until they started treating my daughter in a way that I deemed incorrect. When I asked for a "makeup" of a lost day for my daughter due to illness before her first competition in a new level, Marianna lost it and said "per the handbook" that I wasn't entitled to a makeup. I get the whole handbook rules, but after paying over $6k a year, I thought one extra day wouldn't kill the business. She acted like a lunatic and followed me out to the car and told me she was "disappointed in me", I guess because I dared to defy her rules. Is she crazy? Disappointed in me? I am not a child. I am a paying customer. I am disappointed in her lack of customer service skills. When we gave our notice, Marianna was cold, but professional, I suppose.
My daughter dedicated 12-16 hours in the gym every week for two years. She felt a bond with the coaches because that is what kids do. She loved her teammates and it was a difficult decision to leave. She is getting older and wanted to try other sports out. When my daughter said goodbye on her last day to her main coach, Lottie, she didn't get so much as a "see ya" from her. How heartbreaking is it for a child to go up to an adult that she admires and have that adult shrug her off? Families leave. They would be much smarter to wish everyone well and let us leave amicably.
I am disappointed that they would be so petty to a child. Shame on them.
They do not deserve your business.