Ashley Easter
October 24, 2017 15:00
I have been a member of this club since it first opened ( when it was still at its temporary location) in 2010. First, they charged me for group classes although group classes were not available until the new facility opened. I let that pass. THEN, they charged me the annual "maintenance " fee after only being a member for 2 months! I thought that was absurd and my friend, who actually referred me to aspen, cxl hers immediately. They put her through a lot of strife, but I kept my membership because I knew I had signed the contract. Fast forward to today...I am being CHARGED a monthly fee. DESPITE cancelling my membership in August of 2012! I did not renew my contract, and I was a month to month member. Should be a non issue right? When I called Luke asked me to furnish the cancellation document, which I doubt he thought I'd find, but I found it. Then he said my last visits were in Sept of 2012, when I moved to Chicago in Aug of 2012! Now I'm waiting to speak to the finance department tomorrow. So I decide to google reviews to see if anyone else has had this issue and came across this thread. I will provide an update soon. It's unfortunate that the staff members are ruining such a great facility.