| Tue | 05:00 am -11:00 pm |
| Wed | 05:00 am -11:00 pm |
| Thu | 05:00 am -11:00 pm |
| Fri | 05:00 am -09:00 pm |
| Sat | 07:00 am -08:00 pm |
| Sun | 07:00 am -08:00 pm |
I am happy to say the gym has stepped up it's game in cleanliness during this Corona issue. I work out at various times during the day, 7 days a week. In the past few days I've noticed several members of the gym staff going through the gym item by item, wiping each piece down with disinfectant. This has been both mid morning and mid afternoon. The vinyl covering on the pieces of equipment are getting replaced if worn. And the staff is very friendly and welcoming. Well done!!!
I signed a contract, 1 days later I requested to cancel my wife, since my wife did not use it. I started this request on December 17 and I still don't have a resolution. There are no answers, only more or less I will return the call. Then I call that person because they don't call me. Then they tell me that another person will call me back. I still don't call, so I call them. Let them tell you the same thing again. There is no call yet.
And now I have been charged for a full membership for two months that I am not using. In my experience, be very careful because it is disrespectful not to solve our demands. I am totally uncomfortable because they should be more professional and do their job more responsibly.
Let me start by saying I rarely to never leave negative reviews based on one or two experiences. Of all the Genesis locations, the Aksarben one is the smallest and provides the least amount of logical amenities. My beef with them is that at least 6x now over the past 90 days I have shown up when they are supposed to open up @5 AM and either the employee opens the gym 15+ minutes late or today forgets the key to the gym somehow. This is not just one particular employee problem, it has been three different workers or more with this issue. If you're looking for a good morning workout this is far from the place to go.
Terrible Customer Care, No empathy, did not care to help me only charge me
Terrible Customer Care, No empathy, did not care to help me only charge me
Terrible Customer Care, No empathy, did not care to help me only charge me
Best to go earlier in the day to beat the rush. Top of the line equipment and friendly staff! Easiest the best gym in Omaha with all of the locations !
Worst experience ever!
Wish I had read these reviews before walking in their door! After walking out of Aspen I was so confused that I felt like I had just dealt with the nastiest used car salesman of all time.
Left the place with a membership that I did not want nor know that I had. I not only never saw, read or received a contract but they are more than happy to take money out of your account and in no way help you to cancel the contract without a huge run around. They will then sign the cancellation and then tell you hours later that they can't cancel because you owe them more money for the enhancement fee! What is that??? Really? Over a hundred bucks?
If you want to pay waaaaaay more than what they tell you up front than this is the gym for you. If you want to deal with a scamming used car salesman that lies, confuses, beats around the bush, has staff lie for him then attacks you and calls you a liar then by all means REGGIE is the man for you! You will feel right at home at Aspen Athletics!
Don't walk, RUN...RUN!
Contacted Better Business Bureau and they said they have a grade of F. Yes, that's right, an F! The BBB stated that they are not only difficult to deal with they will just be unresponsive to the BBB! They suggested that I should file a complaint with them AND the Attorney General.
I suggest that everyone on this review page do the same or they will just suck one more poor soul into their nasty web!!
I could go on and on about my experience at Aspen Fitness. But what it comes down to is the staff is RUDE and the customer service is non-existent. I have been a member for over a year and just yesterday cancelled my membership. I had a billing issue, I had changed my plan from a 39.99 a month to a 19.99 a month in September and realized that I was still being charged the 39.99. When I brought it to their attention I was pretty much called a liar. I thought that I didn't have the receipt for the membership downgrade so at first it was pretty much my word against theirs. They even went as far as to say that there is "no way that our employee could have made a mistake". I ended up going home and finding the receipt and brought it back to them. They didn't apologize for the way they treated me or for the fact that they called me a liar. I immediately cancelled my membership on the spot and they didn't even bat an eyelash. It was kind of like "see ya". It is just sad. Aspen's location is very convenient for me and now I have to drive to go to the gym. I had a friend that had a similar experience and he also cancelled his membership. Again they were pretty much like "see ya". Bottom line: DO NOT GO TO THIS GYM, IT SEEMS NICE ON THE OUTSIDE, BUT ONCE YOU ARE AROUND FOR A WHILE YOU WILL REALIZE HOW DIRTY, SNOBBY, AND HORRIBLE THE ATMOSPHERE IS. YOU HAVE BEEN WARNED!!!
The management is awful and I can't stand businesses with bad management. I am a business owner so I know how important it is to put the customer first, but at Aspen, they don't abide by this very basic business rule. They are very unfriendly, don't acknowledge you, and basically act like you are in their way. They have false advertising that tricks you into thinking they have a low monthly fee but then they charge you this "club fee" once a year in January. So I figure if you join in Feb and cancel in October you'll really get the rate they advertise. They are unfriendly, don't provide towels and the thing that bugs me most is little things, like no tissues in the locker rooms and no bumpers on the locker doors so they are really loud and bang shut. I know that's being picky but it's just all adds up to bad management. It's the most convenient club to my home so I wish they were better, but I'll drive farther for a place that cares that I am there!
I have been a member of this club since it first opened ( when it was still at its temporary location) in 2010. First, they charged me for group classes although group classes were not available until the new facility opened. I let that pass. THEN, they charged me the annual "maintenance " fee after only being a member for 2 months! I thought that was absurd and my friend, who actually referred me to aspen, cxl hers immediately. They put her through a lot of strife, but I kept my membership because I knew I had signed the contract. Fast forward to today...I am being CHARGED a monthly fee. DESPITE cancelling my membership in August of 2012! I did not renew my contract, and I was a month to month member. Should be a non issue right? When I called Luke asked me to furnish the cancellation document, which I doubt he thought I'd find, but I found it. Then he said my last visits were in Sept of 2012, when I moved to Chicago in Aug of 2012! Now I'm waiting to speak to the finance department tomorrow. So I decide to google reviews to see if anyone else has had this issue and came across this thread. I will provide an update soon. It's unfortunate that the staff members are ruining such a great facility.
I have no problems with aspen. I'm a gym-goer who enjoys the fitness classes and instructors are all fabulous. Plus there is more classes than other gym I've seen in midtown Omaha. Bathroom facilities are always clean too. No complaints.
(This location) Feels like a very big hotel gym, no steam room sucks no basketball court. The good lots diff machines not at other genesis clubs, tv on most cardio mach. Carpet in lots of the gym kinda wierd,also sauna in locker room dont care for, the Best part is private large showers. So if you want quick workout and good shower perfect fit for ya.
The management is awful and I can't stand businesses with bad management. I am a business owner so I know how important it is to put the customer first, but at Aspen, they don't abide by this very basic business rule. They are very unfriendly, don't acknowledge you, and basically act like you are in their way. They have false advertising that tricks you into thinking they have a low monthly fee but then they charge you this "club fee" once a year in January. So I figure if you join in Feb and cancel in October you'll really get the rate they advertise. They are unfriendly, don't provide towels and the thing that bugs me most is little things, like no tissues in the locker rooms and no bumpers on the locker doors so they are really loud and bang shut. I know that's being picky but it's just all adds up to bad management. It's the most convenient club to my home so I wish they were better, but I'll drive farther for a place that cares that I am there!
The management is awful and I can't stand businesses with bad management. I am a business owner so I know how important it is to put the customer first, but at Aspen, they don't abide by this very basic business rule. They are very unfriendly, don't acknowledge you, and basically act like you are in their way. They have false advertising that tricks you into thinking they have a low monthly fee but then they charge you this "club fee" once a year in January. So I figure if you join in Feb and cancel in October you'll really get the rate they advertise. They are unfriendly, don't provide towels and the thing that bugs me most is little things, like no tissues in the locker rooms and no bumpers on the locker doors so they are really loud and bang shut. I know that's being picky but it's just all adds up to bad management. It's the most convenient club to my home so I wish they were better, but I'll drive farther for a place that cares that I am there!
I had a terrible experience here. At first they seemed nice. Everyone wanted to help me and sign me up for this and for that. I cancelled (by physically going in and signing my name) and continued to get billed by this terrible place. Once I realized I was still getting billed I called four times and nobody could find my information. I was told each time that I would get called back, but never did. I stopped in to ask a few questions but nobody there could provide any answers. I called again today and found out that they "lost" my paperwork. Sounds like a scam to make a quick $100. I'm note sure too many people keep their receipt from 3 months prior. This establishment is not one I would recommend to even my enemies.
I have been a member of this club since it first opened ( when it was still at its temporary location) in 2010. First, they charged me for group classes although group classes were not available until the new facility opened. I let that pass. THEN, they charged me the annual "maintenance " fee after only being a member for 2 months! I thought that was absurd and my friend, who actually referred me to aspen, cxl hers immediately. They put her through a lot of strife, but I kept my membership because I knew I had signed the contract. Fast forward to today...I am being CHARGED a monthly fee. DESPITE cancelling my membership in August of 2012! I did not renew my contract, and I was a month to month member. Should be a non issue right? When I called Luke asked me to furnish the cancellation document, which I doubt he thought I'd find, but I found it. Then he said my last visits were in Sept of 2012, when I moved to Chicago in Aug of 2012! Now I'm waiting to speak to the finance department tomorrow. So I decide to google reviews to see if anyone else has had this issue and came across this thread. I will provide an update soon. It's unfortunate that the staff members are ruining such a great facility.
I have been a member of this club since it first opened ( when it was still at its temporary location) in 2010. First, they charged me for group classes although group classes were not available until the new facility opened. I let that pass. THEN, they charged me the annual "maintenance " fee after only being a member for 2 months! I thought that was absurd and my friend, who actually referred me to aspen, cxl hers immediately. They put her through a lot of strife, but I kept my membership because I knew I had signed the contract. Fast forward to today...I am being CHARGED a monthly fee. DESPITE cancelling my membership in August of 2012! I did not renew my contract, and I was a month to month member. Should be a non issue right? When I called Luke asked me to furnish the cancellation document, which I doubt he thought I'd find, but I found it. Then he said my last visits were in Sept of 2012, when I moved to Chicago in Aug of 2012! Now I'm waiting to speak to the finance department tomorrow. So I decide to google reviews to see if anyone else has had this issue and came across this thread. I will provide an update soon. It's unfortunate that the staff members are ruining such a great facility.
Worst experience ever!
Wish I had read these reviews before walking in their door! After walking out of Aspen I was so confused that I felt like I had just dealt with the nastiest used car salesman of all time.
Left the place with a membership that I did not want nor know that I had. I not only never saw, read or received a contract but they are more than happy to take money out of your account and in no way help you to cancel the contract without a huge run around. They will then sign the cancellation and then tell you hours later that they can't cancel because you owe them more money for the enhancement fee! What is that??? Really? Over a hundred bucks?
If you want to pay waaaaaay more than what they tell you up front than this is the gym for you. If you want to deal with a scamming used car salesman that lies, confuses, beats around the bush, has staff lie for him then attacks you and calls you a liar then by all means REGGIE is the man for you! You will feel right at home at Aspen Athletics!
Don't walk, RUN...RUN!
Contacted Better Business Bureau and they said they have a grade of F. Yes, that's right, an F! The BBB stated that they are not only difficult to deal with they will just be unresponsive to the BBB! They suggested that I should file a complaint with them AND the Attorney General.
I suggest that everyone on this review page do the same or they will just suck one more poor soul into their nasty web!!
Worst experience ever!
Wish I had read these reviews before walking in their door! After walking out of Aspen I was so confused that I felt like I had just dealt with the nastiest used car salesman of all time.
Left the place with a membership that I did not want nor know that I had. I not only never saw, read or received a contract but they are more than happy to take money out of your account and in no way help you to cancel the contract without a huge run around. They will then sign the cancellation and then tell you hours later that they can't cancel because you owe them more money for the enhancement fee! What is that??? Really? Over a hundred bucks?
If you want to pay waaaaaay more than what they tell you up front than this is the gym for you. If you want to deal with a scamming used car salesman that lies, confuses, beats around the bush, has staff lie for him then attacks you and calls you a liar then by all means REGGIE is the man for you! You will feel right at home at Aspen Athletics!
Don't walk, RUN...RUN!
Contacted Better Business Bureau and they said they have a grade of F. Yes, that's right, an F! The BBB stated that they are not only difficult to deal with they will just be unresponsive to the BBB! They suggested that I should file a complaint with them AND the Attorney General.
I suggest that everyone on this review page do the same or they will just suck one more poor soul into their nasty web!!
I could go on and on about my experience at Aspen Fitness. But what it comes down to is the staff is RUDE and the customer service is non-existent. I have been a member for over a year and just yesterday cancelled my membership. I had a billing issue, I had changed my plan from a 39.99 a month to a 19.99 a month in September and realized that I was still being charged the 39.99. When I brought it to their attention I was pretty much called a liar. I thought that I didn't have the receipt for the membership downgrade so at first it was pretty much my word against theirs. They even went as far as to say that there is "no way that our employee could have made a mistake". I ended up going home and finding the receipt and brought it back to them. They didn't apologize for the way they treated me or for the fact that they called me a liar. I immediately cancelled my membership on the spot and they didn't even bat an eyelash. It was kind of like "see ya". It is just sad. Aspen's location is very convenient for me and now I have to drive to go to the gym. I had a friend that had a similar experience and he also cancelled his membership. Again they were pretty much like "see ya". Bottom line: DO NOT GO TO THIS GYM, IT SEEMS NICE ON THE OUTSIDE, BUT ONCE YOU ARE AROUND FOR A WHILE YOU WILL REALIZE HOW DIRTY, SNOBBY, AND HORRIBLE THE ATMOSPHERE IS. YOU HAVE BEEN WARNED!!!
I could go on and on about my experience at Aspen Fitness. But what it comes down to is the staff is RUDE and the customer service is non-existent. I have been a member for over a year and just yesterday cancelled my membership. I had a billing issue, I had changed my plan from a 39.99 a month to a 19.99 a month in September and realized that I was still being charged the 39.99. When I brought it to their attention I was pretty much called a liar. I thought that I didn't have the receipt for the membership downgrade so at first it was pretty much my word against theirs. They even went as far as to say that there is "no way that our employee could have made a mistake". I ended up going home and finding the receipt and brought it back to them. They didn't apologize for the way they treated me or for the fact that they called me a liar. I immediately cancelled my membership on the spot and they didn't even bat an eyelash. It was kind of like "see ya". It is just sad. Aspen's location is very convenient for me and now I have to drive to go to the gym. I had a friend that had a similar experience and he also cancelled his membership. Again they were pretty much like "see ya". Bottom line: DO NOT GO TO THIS GYM, IT SEEMS NICE ON THE OUTSIDE, BUT ONCE YOU ARE AROUND FOR A WHILE YOU WILL REALIZE HOW DIRTY, SNOBBY, AND HORRIBLE THE ATMOSPHERE IS. YOU HAVE BEEN WARNED!!!
