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- Address:7777 Cass St, Omaha, NE 68114
- Phone:(402) 343-0486
- Website:http://www.genesishealthclubs.com/locations/cass.html
- Rating:3.1
- Hours: 24 hours
Genesis Health Clubs - Cass
Reviews
Rated 3.1/5 based on 27 customer reviews.
Sheila Cobb
February 19, 2020 20:14
I love to swim as my form of exercise and enjoy the soothing hot tub. I like that it is open 24 hour so that I can come anytime that works for me.
Jozlyn Petsche
February 12, 2020 15:04
Been going here for years. love the location. love the staff. lots of equipment. I feel comfortable there
Jim White
November 18, 2019 09:58
I've been a business owner for many years and know the impact and value of reviews. I give Genesis Cass 5 out of 5 Stars! I train with Brandon 3 days/wk. GREAT TRAINER!
Bebe McCammond
January 28, 2019 21:45
You take a tour of the gym they show and tell you all about the things they offer, but look closer. Not a single usable basketball in the court, mold in the womens showers, very few of the earbud outlets work on the machines, most of the employees are too busy talking to each other than working, the mens showers have no doors, and classes are few and far between. Positive is they are close. If ANY other gym would open in the neighborhood this place would close.
Jose Gonzalez
September 13, 2018 18:31
Really nice equipment, plenty of room to work out, the amenities are nice and the 24 hour operation is as well. It needs more lockers though
Khwaja Sanjari
September 10, 2018 15:08
Recently, I have taken membership here, my main reason to join was their swimming pool. But, the pH levels in swimming pool are too high due to improper chlorine management as a result my teeth enamel is getting eroded and I am experiencing huge sensitivity. Would like management to please look into it. Apart from this, its a great fitness center and I would like to continue my membership if this issue is being taken care of.
Christina Hammond
August 23, 2018 22:36
I have had a few issues with this gym. Never have I had a gym that squeezes every penny out from you. I had called in January having an issue with my job and so could not afford the Janurary payment. We made an agreement I would make a double payment in February and I was happy with that. I was not happy that the day my bill was due the money still came out of my account and bounced my account. (This was 7 days later so they had plenty of time to cancel it) I called to ask what the problem was asking to speak to a manager. They said "we will have a manager call and talk to you on this matter as soon as one is available." A day goes by no call another day goes by no call so I call back and ask how much it would be to cancel and it was going to be the 150 plus they still said I owed for janurary and February when the Janurary payment was already made. Also one gym told me I could bring my little brother to play basketball. I asked if there was a cost for me to and said as long as he was with me I didnt have to pay. I get there and was informed it was 15 dollars for a day fee just for him to play basketball for an hour. Needless to say I canceled and am much happier at another gym that doesnt try to nickle and dime you. Also my contact was only suppose to be a 24 month but come to find out it was a 36 month when they told me it was a 24. When you pay for a training session you pay for an hour not 36 minutes. Oh and dont even call to inquire about them because they will call and call and call even after you tell them to stop just to get ur business.
Christopher Cheuvront
August 20, 2018 07:48
Strongly recommend Emily's classes. Accessible to all levels and she is very knowledgeable.
A Google User
August 20, 2018 07:48
Strongly recommend Emily's classes. Accessible to all levels and she is very knowledgeable.
Night Frost
May 25, 2018 10:30
Good machines and decent locations. Unfortunately the gym has lots of fees and get you wrapped in contracts. I had a bad experience with a billing over charge, i was told my account was closed but then later find out they continued to charge me months after and claimed i never closed it... after 30+ calls to management with no empathy and i ended up paying my bill fees anyways just to get out of it.. it was terrible. I wish I could do 0 stars. I do not recommend this gym. Do not trust them at all.
A Google User
May 25, 2018 10:30
Good machines and decent locations. Unfortunately the gym has lots of fees and get you wrapped in contracts. I had a bad experience with a billing over charge, i was told my account was closed but then later find out they continued to charge me months after and claimed i never closed it... after 30+ calls to management with no empathy and i ended up paying my bill fees anyways just to get out of it.. it was terrible. I wish I could do 0 stars. I do not recommend this gym. Do not trust them at all.
Andrew Reed
May 14, 2018 08:38
I've been going here for 10 years. I love the location and the layout. The members have always been extremely nice. I'm only disappointed that management is lazy and non-existent.
Kathleen D.
April 23, 2018 20:15
For those that are having billing issues, contact the Better Business Bureau. It's quick and easy to do on line. After 18 months of trying to settle my son's account I told them that would be the next step. No answer. Once I did go to the BBB they were on a timeline to respond. Maybe if everyone did this it would finally get some attention from good old Rodney (who also never responded to my letter).
A Google User
April 23, 2018 20:15
For those that are having billing issues, contact the Better Business Bureau. It's quick and easy to do on line. After 18 months of trying to settle my son's account I told them that would be the next step. No answer. Once I did go to the BBB they were on a timeline to respond. Maybe if everyone did this it would finally get some attention from good old Rodney (who also never responded to my letter).
Tyler W
February 9, 2018 14:45
Complete lack of transparency and honesty with their membership policy. January I went in to pay my balance and cancel 2 days after I signed up. . I paid and was assured that my balance was paid in full and my membership cancelled. A month later in February I received an email stating I owed membership dues for the month of February. I called and they said that they require a 30 day notice to cancel a membership and that since the beginning of the new month fell within that 30 days they were going to charge me for another month. This was never mentioned when I paid my early cancellation
A Google User
February 2, 2018 13:03
Complete lack of transparency and honesty with their membership policy. I had a past due balance that I owed after switching payment methods. So in January I went in to pay my balance and cancel my membership. I paid and was assured that my balance was paid in full and my membership cancelled. A month later in February I received an email stating I owed membership dues for the month of February. I called and they said that they require a 30 day notice to cancel a membership and that since the beginning of the new month fell within that 30 days they were going to charge me for another month. This was never mentioned when I paid my bill in full in January. So I paid again. The money doesn't even matter, it's just the principle of honesty and integrity that this operation lacks.
Jake Fisher
February 2, 2018 13:03
Complete lack of transparency and honesty with their membership policy. I had a past due balance that I owed after switching payment methods. So in January I went in to pay my balance and cancel my membership. I paid and was assured that my balance was paid in full and my membership cancelled. A month later in February I received an email stating I owed membership dues for the month of February. I called and they said that they require a 30 day notice to cancel a membership and that since the beginning of the new month fell within that 30 days they were going to charge me for another month. This was never mentioned when I paid my bill in full in January. So I paid again. The money doesn't even matter, it's just the principle of honesty and integrity that this operation lacks.
A Google User
December 29, 2017 09:26
I like the set up of this gym. The work-out equipment is sorted by the muscle group it serves, which is nice when planning a workout. The basketball court is fun as well. The rowing machine has a fish game on it... which is silly but I really like it. The pool and hot tub are great after a workout. The staff is very friendly, even when I forget my card. I miss the finger scanner to get in, since I never once forgot my finger at home... lol.
Hollie Siebler
December 29, 2017 09:26
I like the set up of this gym. The work-out equipment is sorted by the muscle group it serves, which is nice when planning a workout. The basketball court is fun as well. The rowing machine has a fish game on it... which is silly but I really like it. The pool and hot tub are great after a workout. The staff is very friendly, even when I forget my card. I miss the finger scanner to get in, since I never once forgot my finger at home... lol.
A Google User
November 29, 2017 23:19
I truly love this location as it is very convenient. The staff working the front desk are always very pleasant and makes me feel very comfortable before I start a workout. There is always a machine available also. This location has the better basketball Court of all locations and keeps the court stocked with basketballs, never have to ask for them here like the other locations. Good atmosphere that always motivate me to go harder. No matter where I live I would choose only this location hands down
eobard thawne
November 29, 2017 23:19
I truly love this location as it is very convenient. The staff working the front desk are always very pleasant and makes me feel very comfortable before I start a workout. There is always a machine available also. This location has the better basketball Court of all locations and keeps the court stocked with basketballs, never have to ask for them here like the other locations. Good atmosphere that always motivate me to go harder. No matter where I live I would choose only this location hands down
A Google User
November 28, 2017 20:43
I started with this club when it was 24 hour and was a regular at North Park and this location as these were close to home and work respectfully. First, the staff at night is awesome. Always friendly, attentive and respectful. (I can only speak to the PM as I go late due to my schedule). Since the transition to genesis I can honestly say these clubs have not skipped a beat and I like that the options in Omaha have increased with other acquisitions. If I had a complaint, and it really isn't a complaint, I wish all the clubs were still 24 hour. Overall FANTASTIC!!!!! PS- A genesis T Shirt would be cool :) I would rep the gym every time I compete on my bicycle!
Frank Rapier
November 28, 2017 20:43
I started with this club when it was 24 hour and was a regular at North Park and this location as these were close to home and work respectfully. First, the staff at night is awesome. Always friendly, attentive and respectful. (I can only speak to the PM as I go late due to my schedule). Since the transition to genesis I can honestly say these clubs have not skipped a beat and I like that the options in Omaha have increased with other acquisitions. If I had a complaint, and it really isn't a complaint, I wish all the clubs were still 24 hour. Overall FANTASTIC!!!!! PS- A genesis T Shirt would be cool :) I would rep the gym every time I compete on my bicycle!
Rosemary Strasser
October 24, 2017 14:59
When I first went there, I bought 10 private training sessions. My trainer, Jacob, was awesome! Listened to me, helpful, always confirmed out training time with me the night before. Unfortunately, he left and I have 4 sessions left. For 3 weeks now I have tried to meet with a replacement trainer, and in each case, they have either double-booked, forgotten, or missed it for some reason and never called me to apologize or reschedule. I have left my number and ask the manage Ryan to call - no response. This follow weeks of them having issues with my pass when they scan it. It's a great facility and some of the group classes, especially Group Fight, are really well done. However I give them 2 stars for their disorganization on the administrative end.
Jason Craig
October 24, 2017 14:59
Front desk staff are very rude. They barely acknowledge a customers presence entering or leaving the gym unless they are an attractive female or big meat head. If you are new to genesis, avoid the gym on Cass and go out west to Sprague. They have excellent customer service and you will always feel welcome.
Yasmine Khachab
October 24, 2017 14:59
I have been a member at this location since it started the transition from 24 hour fitness. I thank the gym manager personally for making sure my membership was properly handled. I enjoy the classes offered and new machines have started to be added. The front desk staff is friendly and the gym is always clean.
Benji
October 24, 2017 14:59
Best gym there is for weight lifting and building strength. The staff is incredibly friendly for the most part, and most of the people you see in the weight room are friendly as well. It's likely that you'll see the same people every time you go if you maintain a routine schedule. Wish the pool was bigger, but that's hardly an issue at all!