Kali Nelson
January 23, 2018 19:33
I was a member of this gym for two years. Overall I was satisfied with the gym, especially with the prices and the staff were nice. Some of the gym equipment was wonky and needed to be worked on. Sometimes an elliptical would turn off unexpectedly or they'd be very squeaky and the clicks on one elliptical in the women's area would be loud and annoying. The biggest thing that bothered me would be that there are these rules about no talking on phones, no grunting, no slamming weights, etc but none of them are enforced despite there being multiple staff on hand when these "rule violations" incurred.
The first year I was there I signed up for Pure Core PT and was satisfied despite the very pushy sales tactics from the Pure Core salesman when you first sign up for a Blue Moon gym membership. When they switched over the the XGT workout program I signed up with Pure Core again but that was when the problems began. At first my payment information was entered wrong which lead to a return payment fee that was eventually corrected and the card they already had on file expired a month later but I was completely unaware of this since no one at Pure Core decided to tell me. I got an email saying that a payment was missed (payment comes out at midnight and it was payday and another auto withdrawal beat PC to it) but a second attempt would occur later. I had assumed due to that email that my payment info was current but the second attempt never came. When I asked Jake (Pure Core Trainer) to look into it, I heard nothing come of it. I had thought that they were waiting until a late fee was incurred until they attempted another payment withdrawal so I was worried that I would be caught unaware so I cancelled my card and asked for my contract at Pure Core to be cancelled. I eventually cancelled my Pure Core contract and it cost me $450 to do so.
Due to all of this and the dispute with Pure Core I ended up cancelling my Blue Moon gym membership and signed up with Planet Fitness where I don't have to pay for personal training or worry about paying a $450 termination fee. If you sign up with this gym then you should avoid signing up with Pure Core Personal Training/XGT even when they push that on you when you first sign up at Blue Moon.