Jack Meiner
May 8, 2018 20:58
Made it extremely difficult to end my payments once my commitment was over, and, of course, I don't get a penny refunded because I went in person to discuss the situation rather than send an email, as stated "in the contract." They may be local, but they will screw you over like a corporation.
Response to the owner:
How about you reiterate your only policy the first time your customers come in to end a commitment. I came in two months before my commitment ended in order to cancel, to which I was told that I would have to pay the remaining months and simply send an email stating I would like to cancel my renewal. It was quite obvious that I did not know the policy for cancellation. I was never told the specific time to send the email, nor was I warned that sending an email before the end of my commitment would fail to cancel it. Moreover, I did not receive a reply to the email I sent, advising me that I had sent the email at the wrong time. And I was not even advised by you to send another email when I came in to discuss the situation. I had to wait yet another month and pay yet another month's fee before I learned that you had done nothing and my payments were never cancelled. A little more work on your part to make sure I understood the contract I signed months prior would have prevented this entire problem; however, I understand it is incredibly easier for you to simply say "sorry, you signed a contract."