Alyssa Moses
August 9, 2019 10:43
SO UNPROFESSIONAL: I was told upon joining that my prorated membership would be $39 with the sign up fee. Cut to a few days later and I had in fact, been charged $88. When my husband and I called to ask for the manager to learn about the higher charge, the man on the phone Mark Howard, couldn't hear my husband and said, "you know what, dude" click. Hung up on us.
When we called back, he proceeded to tell us we were in the wrong. I told him he shouldn't hang up on people, that it's very unprofessional. His response, "Oh I do."
Yeah, I'm Done.
Update: I took Sarah Werner's adviser and joined the YMCA down the street. Much better experience.