Jonathan Caviness
October 24, 2017 13:43
Had the same experience with cancellation as several others. The gym is small and the basketball court is kind of a joke, but for the most part it was an ok place to work. Things changed when I tried to cancel because my new employer has a gym on site. They told me several times I would not be billed for the next month, after already eating the cancellation fee. Not the case. Another major issue I had with them was what happened after I suffered an injury in June 2015. My wife asked on two separate occasions, different employees each time, if I could put my membership on hold immediately following my injury and was told they could not do that both times. However, when I called to cancel in December 2015, in what appeared to be an attempt to keep me as a customer, they offered to put my membership on hold. I called them out on this sudden change in policy and basically was met with a blank stare. The employees seem nice enough, I just think they're training and policies is highly inadequate. Don't waste your time or money with these jokers.