October 25, 2017 14:53
I wish I could rate this on two different levels. First off, I would like to say that my daughter's current coach, Mel, is absolutely the best. She is so nice and kind to the kids, yet has expectations, and the results show! My daughter is 3, and it's amazing what Mel has accomplished.
Sadly, it would seem that she works in one of the most disorganized businesses I have ever seen. If I just had to deal with Mel and class, that would be fine. First, the facilities seem to be very subpar. Instead of a floor, the entire place is covered with this thick carpet that sticks up in many places, creating trip hazards. Secondly, there is little seating area and it is frequently crowded and loud. I have to bring my own chair. Want to get some work done while your daughter is in a 60-90 minute class? Good luck. I think in my 2 years here, the internet has worked 2-3 weeks total. I personally find this completely unacceptable. I am writing this right now using my cell phone as a hot spot, burning up my data plan (that's how motivated I am to write this review). They have crammed a fitness room/gym space directly above the seating area, and when there are classes up there, the sound is so thunderous that it sounds like they are going to come through the ceiling.
I have sent two emails to their website. One was asking a question, and one was providing feedback on our incredible gymnastics teacher. I did not get a response either time.
Today, our normal awesome teacher wasn't there, so there was to be a "sub". Well, the sub didn't come, so the solution was to run 13 3-5 year olds together with one teacher, combining the higher level with a lower level. All the older kids spent the whole time trying to teach the younger kids how to do their various drills. I felt bad for them.
We were given sample sizes for leotards to order for a team performance. We sized our daughter, and when we got the leo it was WAY different, and way smaller. That was a complete waste of money.
I will say that the dance performance that we were apart of last year was run very well. That was very organized, and was done in a professional manner.
I guess, to summarize, it is a total crapshoot. I do believe that they have some very qualified teachers at North Crest. The good ones can cover up all the chaos that exists there. As long as we have our teacher, we will stay at North Crest. She is that good. If we lose her, we won't shed any tears going to a different gym that conducts itself in a much more professional manner.