Bailey Wachholz
October 24, 2017 16:06
I have been very disappointed in this gym the past few months and don't want others to get stuck in the same situation I did.
The gym is very large, and one of the nicer Anytime's I've been to in terms of cleanliness and variety. They also have extremely talented trainers. However, parking is HORRIBLE. I often find myself going to a different Anytime because of the parking situation. In addition, it is staffed very odd hours. Often, no one is there during the "staffed" hours anyway. If there is someone there, they seem uninterested in helping and I always felt like I was burdening them.
The reason for 2/5 stars is the customer service. I was overcharged for 3 personal training sessions, and instead of refunding my money and making it right, they refused to refund me. The woman who billed me, who is also one of the owners, kept referring to an "agreement" that I never signed or have even heard about. In addition, she told me it was my fault I was overcharged because I didn't time my decision to end personal training in time before the money was taken out of my account. I haven't had anyone be as rude to me as this woman was. She completely insulted me the entire phone call and was so disrespectful. She should honestly be ashamed at how horribly she talked to a customer. Any other company would have seen I was overcharged and gladly refunded me because that's what customer service is all about. Because of how horribly she treated me, and her refusal to refund my money, I stopped my membership and have since gone with a different gym. I know other people who have gone through billing issues with this gym and this particular woman and I'll be staying far away from her and this gym.
I would NOT recommend this gym. Drive a little extra out of your way and find an Anytime that values you as a customer and understands that you are central to their business. This gym needs to seriously revamp their customer service!