Karla Carpenter
January 13, 2020 16:01
Giving one star just because I can't choose zero. I am writing this review based on my customer service experience. I was out of town for work for a week and always like to try different yoga places when I travel. I practice yoga essentially every day and not that it started on purpose, but today is day 80 in a row. I decided the other week to try to get to 100.
I was in town for a conference and a very busy week but I wanted to get yoga in daily. Moda sparked my interest but based on the schedule there was only 1-2 days it would work (I like a hot vinyasa).
I was aiming for the Tuesday 4:30pm class. I ended my day of meeting and sprinted back to my room to change, ordered my uber, and on my way down called to ensure they had availability. I mentioned i was coming from out of town, that my timing said 13 minutes out (it was 4:15) and if i could do anything to make it more seamless when i got there. The girl told me to register online and enter my cc info to make it easier. I had even mentioned it was my 74 day in a row.
I got out of the uber at 431. When i walked in there and checked in it was 4:32 (I didn't even have my shoes on). I was told they had last call for the yoga class and I couldn't go in. I thought this was a joke. I looked at her, confused, and asked if she was the one i spoke with just minutes before on the phone - she said yes.
I took a deep breath and then proceeded to ask if there was any way i could go in- as i just came all this way. She said she was sorry but no out of respect for the class.
I asked her if she perhaps thought it would be a good idea to tell me this while we were on the phone. I want to be very clear - I am not upset that they (apparently) have a strict policy. I respect that. What I am furious about is as I called and I mentioned I was coming in from out of town, running to get my uber, and 13 min out she didn't stop to say "just so you know we have a strict policy where we can't let people in after class starts". Had she said that, I would have said no worries and I would have tried somewhere else. All she kept saying was she was sorry, but she wasn't. Again, I travel for work a lot and have met some amazing people from yoga places I have visited - all have been so kind and caring, and then this?? On the customer service side, perhaps she could have let the teacher know and said "hey, we have a girl who is jazzed about trying this class - she's on her way but she may be a minute late....can you save a spot towards the door so she can come in after centering?" Again - this was not even 5 min late. We are talking 1.5 minutes late. It was so rude and so unprofessional. Again - I don't mind you have a policy - but I should have been told that.
Also - someone showed up for the 4:45 barre class a minute late bc of traffic but that was okay. In addition, I must have filled something out a few days prior and I got a text saying it was someone from modo yoga and if i had any questions. I actually responded to the text because I did have a question and no one responded.
To sum it up - the class would have been awesome, but I wouldn't know because of the poor customer service, and I will never know because I will never give them (ANY of their locations) a chance again. The yoga community is really close and I already shared this experience with many others both in MN (at other yoga places I practiced at) and home. I know a lot of people and will make sure everyone knows this story.