Nayda V-T
August 16, 2018 13:54
Admittedly, I did not use the facilities more than a couple dozen times as I have been rehabbing a back injury. When I did, a lot of the equipment was broken and dirty.
My larger complaint is with the customer service and deceitful billing/membership enrollment practices. Aside from being harassed with multiple phone calls in a one-hour span after I initially called to inquire about a membership, I was given inflated prices and had to negotiate for a reasonable price. I gave my billing information over the phone and requested that a contract me sent to me. I was told that there was an initiation fee and a reasonable monthly fee. No contract ever was sent. I requested again in person, and no contract was sent.
Today, I notice two monthly charges on my account and call to inquire. I am told that one is my monthly dues and the other is a "membership fee" that is charged annually. I point out that I never agreed to a membership that included a $40 annual fee and that it was never explained orally and certainly I never signed to that effect because no written contract was ever exchanged.
I indicated that I wanted to cancel my membership and was told that I could only do so *in-person* because my identity needed to be verified (read: they want to try to talk you out of it). She said I could come in any time between 9a-5p M-F (but not 12-1 because they are on lunch). Well, being that I am a normal working human being, those hours don't work for me. She said there was no other option for cancelling and that it was corporate policy. I then quoted to her what the website says about mailing in a cancellation form and she acquiesced and acknowledged that I could cancel that way as well.
Shady facility, shady management, shady policies, shady billing practices.