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- Address:42600 W 11 Mile Rd, Novi, MI 48375
- Phone:(248) 305-5533
- Website:http://www.marriott.com/hotels/travel/dtwts-towneplace-suites-detroit-novi/?scid=bb1a189a-fec3-4d19-a255-54ba596febe2
- Rating:3.6
- Hours: 24 hours
TownePlace Suites by Marriott Detroit Novi
Reviews
Rated 3.6/5 based on 31 customer reviews.
Lawrence Barrios
May 6, 2020 13:17
Alex and the staff were very friendly and respectful, will be going back to use for a honeymoon and a vacation spot
Steven Lane
March 1, 2020 19:23
We wished we were here more than 1 night. Full fridge, stove / oven, dishwasher... Great place to spend an extended time. Great location, Town Center in Novi.
Jake Freedman
February 26, 2020 21:13
Nice place. I like that they had plates and bowls in room but no silverware?
Jim McDaniels
February 1, 2020 10:53
A good hotel to stay at. I have stayed here during the week a few times but would like to stay for a weekend. Staff is always super friendly. Rooms are always clean and mostly up to date (they need to add charging technology for USB cables in their rooms for devices as mine didn't have it but I didn't lower my rating because I value service). I would also recommend an upgrade to the comin corridors soon. All things being said it's a nice place to stay and I would recommend it.
James R Moore
September 30, 2018 08:45
Confusing layout with cramped parking. The breakfast selection was horrible and the interior color selections are creepy. With that said, a friendly staff and a clean place!! Not worth $290/night though.
Bailey Bintz
August 28, 2018 10:43
BIG TIME BILLING ISSUE! Retained my Credit Card info and charged me multiple times!!
This place was one of the only ones available during a busy Detroit visit. After another local hotel lost my reservation I booked & paid via the HotelTonight App.
The night manager was nice upon arrival and swiped my card for incidentals, but when I left my card was CHARGED IN FULL.
Again on August 3 my card was CHARGED IN FULL for ANOTHER night's stay! I was nowhere in the area!
Still awaiting a call from Management to rectify the issue.
A Google User
August 28, 2018 10:43
BIG TIME BILLING ISSUE! Retained my Credit Card info and charged me multiple times!!
This place was one of the only ones available during a busy Detroit visit. After another local hotel lost my reservation I booked & paid via the HotelTonight App.
The night manager was nice upon arrival and swiped my card for incidentals, but when I left my card was CHARGED IN FULL.
Again on August 3 my card was CHARGED IN FULL for ANOTHER night's stay! I was nowhere in the area!
Still awaiting a call from Management to rectify the issue.
Julie DuChane
August 18, 2018 23:09
Great location with an incredible staff. Room was clean and bed was very comfortable.
A Google User
August 18, 2018 23:09
Great location with an incredible staff. Room was clean and bed was very comfortable.
Mariglen Isufi
August 18, 2018 21:08
Excellent Location and the room was great especially the kitchenette. Only downside was a few noisy guests.
Reed Taylor
July 21, 2018 23:15
It's a perfectly decent suite-style hotel. Very helpful & friendly front desk staff! They really made our visit better. The only things holding me back from 5 stars are: - Poor noise isolation from the halls into the rooms. Luckily with a living area this isn't too much of an issue, but folks conversing in the hall might as well be in the kitchenette of our suite. - The room decor feels a bit dated. Oddly it seems older than the exterior of the hotel itself. It's fine, just a lot of beige & maroon.
A Google User
July 21, 2018 23:15
It's a perfectly decent suite-style hotel. Very helpful & friendly front desk staff! They really made our visit better. The only things holding me back from 5 stars are: - Poor noise isolation from the halls into the rooms. Luckily with a living area this isn't too much of an issue, but folks conversing in the hall might as well be in the kitchenette of our suite. - The room decor feels a bit dated. Oddly it seems older than the exterior of the hotel itself. It's fine, just a lot of beige & maroon.
Lauren Halcik
June 19, 2018 05:02
Business Travelers Beware!
Our family stayed in this extended-stay while we waited to close on our new house, based on reviews, its proximity to my husband's new office, and the number of business travelers who seem to frequent this location. We have small children and figured it would be a clean and quiet place to stay for the short term while saving money as well. I can't even begin to tell you how wrong I was in both of those assumptions.
First, while every ad I read about this hotel indicated it was "comfort and convenience in a newly remodeled setting!" I can assure you it is absolutely no such thing. Unless you consider a remodel to be complete once new countertops are installed, because those were definitely nice. But if you want to shower in a clean place or have appliances like a refrigerator, sink, oven, or toilet in working condition, I'd say this remodel could use another once-over. Yep.
On our first night we had to plunge a non-working toilet and bathe in a shower with a liner that was peeling, exposing the fiberglass beneath it. Lovely. Forget about bathing toddlers altogether. We also planned on making meals here, since we'd be here for a while and I didn't exactly fancy eating out for every meal, but that was a wash too, once I realized the sink in the kitchen didn't drain because of a clogged, non-working garbage disposal, and the oven door didn't close all the way, making it essentially a full-room heater in the middle of summer.
Oh, and we were kept awake all night by a rattling sound, which turned out to be a loose coil in the refrigerator, which meant the $300 I just spent on groceries was completely wasted, since the fridge was roughly the same temperature as our room most of the night.
Add to all that our room was never serviced by housekeeping and we had to ask the front desk for towels, and when we shared the other concerns about our room, the response we were met with was..."thanks for letting us know." Really? I've basically alerted you to the fact that NOTHING in my room is working and your response is, meh? We've stayed in zillions of Marriotts and I know there's a spectrum when it comes to quality in hotel rooms, but holy smokes this disaster of a stay has me wanting to ditch our points and become Hilton people. If you're wanting a spot to stay over an extended period of time in this area, I'd suggest you do just that, or switch to Courtyard and spend the money on meals out. This place doesn't deserve one star and it definitely doesn't deserve your money.
Shane Chase
May 31, 2018 20:07
Clean room, good breakfast, and a lot of amenities. The staff was extremely nice and helpful. The only less than perfect things were that the shower water did not keep temperature and a random 2:30am call disturbed my sleep (not the hotels fault). I will definitely stay there again.
A Google User
May 31, 2018 20:07
Clean room, good breakfast, and a lot of amenities. The staff was extremely nice and helpful. The only less than perfect things were that the shower water did not keep temperature and a random 2:30am call disturbed my sleep (not the hotels fault). I will definitely stay there again.
William Slowey
May 24, 2018 10:57
Stayed here in an emergency situation with another group.
--- Room was very clean all round. The breakfast was good but was missing stuff later on. TV was small and facing away from the bed so could not really enjoy at night and no vending machines on floor or map to them.
Racquel Morton
May 15, 2018 18:43
I stayed at this location this past Sunday for mothers day with my family and it was not the best. The room was not properly cleaned. The floor had food crumbs on it near the bed. The table was so disgustingly sticky! There were dirty dishes in the cabinets. Out of the three drying towels that were hung in the bathroom one was visibly dirty with red stains on it. The bathroom sink looked as though there was dried vomit in it. The blanket for the pullout bed had yellow stains on it and smelled horrible! The pullout bed had wood chips sticking out. My son thought it was a needle because he was poked by it but i looked and realized it was wood. I had to call the front desk for extra towels and linen off my cell phone because either the line in the room did not work or they took the phones off the hook to call room to room. Each time I closed the oven door the broiler door fell down and almost hit my foot. I've stayed here before a few years back in a larger room and did not have any problems. I did not expect this staying in a smaller space that's easier to clean. I gave two stars because I know it can be better but this experience ESPECIALLY on mothers day was dreadful
A Google User
May 15, 2018 18:43
I stayed at this location this past Sunday for mothers day with my family and it was not the best. The room was not properly cleaned. The floor had food crumbs on it near the bed. The table was so disgustingly sticky! There were dirty dishes in the cabinets. Out of the three drying towels that were hung in the bathroom one was visibly dirty with red stains on it. The bathroom sink looked as though there was dried vomit in it. The blanket for the pullout bed had yellow stains on it and smelled horrible! The pullout bed had wood chips sticking out. My son thought it was a needle because he was poked by it but i looked and realized it was wood. I had to call the front desk for extra towels and linen off my cell phone because either the line in the room did not work or they took the phones off the hook to call room to room. Each time I closed the oven door the broiler door fell down and almost hit my foot. I've stayed here before a few years back in a larger room and did not have any problems. I did not expect this staying in a smaller space that's easier to clean. I gave two stars because I know it can be better but this experience ESPECIALLY on mothers day was dreadful
Jeremiah Ludeman
April 25, 2018 16:39
When arriving it's hard to tell where the front desk is. They don't really have it labeled which building. I guessed and guessed correctly. Hotel room is ok. However I swear they didn't change out the foot towel one day because it seemed damp. Shower head sucks, little on the weak side, however if you spin it it changes settings but they are too narrow. The breakfast is okay, but if you're in another building so be ready to walk across the parking lot to get it. This could be annoying if it's raining or snowing. Another thing the breakfast area is tiny, I just ignored it the last two days. It's okay, I normally stay at the residence inn but they wanted too much a night because of a convention.
Kimberly Alston
March 13, 2018 19:02
Stayed here with some family about 7 months ago for family reunion. Stayed in 2 bdrm suite. Nice and clean. Reminds you of a mini apt. Beds were not too comfy for me. Close to shops and restaurants. Had problems with the elevator when 1st arrive but management compensated us for the inconvenience. Didn't get to have the free breakfast offered. Will stay again if ever back in area.
karthi T
March 10, 2018 23:45
Good place to stay, complementary BF. Parking facility is there. WiFi, Washing machine...
Kevin Peek
January 19, 2018 20:07
The blankets were a little thin for the 4 degree weather, but once I got the curtains drawn and the heat cranked up, it was pretty cozy.
Ms. Deirdre Etefia
December 26, 2017 17:36
Room was nice, location was convenient across from Walmart. Was very quiet
Chris Nicholson
December 23, 2017 18:35
The website, at the time we went, was not clear that the pool was an outdoor pool. There was left over garbage in the fridge. The beds were uncomfortable. The breakfast milk was expired and the sausage was cold. I cannot comment on any other part of the breakfast since we stopped eating out of fear of food safety. A phone in an upstairs room kept ringing all night making it difficult to sleep. The staff refunded us some of our Marriott points so 2 stars instead of 1 star. I want to add this is the very first time we have ever had a negative experience at a Marriott. We are silver elite members and I am sure once we call corporate we will have satisfaction, but this particular location needs help.
Kat Kir
December 23, 2017 13:20
Every year we stay here while visting family and we love it! It's quiet, clean and the staff is most accommodating. Recently I had the pleasure of working with Chad and Jessica whose customer service was outstanding! Loved the breakfast too, so many options! Looking forward to another stay.
Kyle Weirauch
November 28, 2017 18:06
I stayed here for a work trip. When I arrived the front desk associate addressed me by my name. It felt more personal this way. The stay was fine, comfy bed and a clean room. Breakfast wasn't the best, but worked for a quick bite before getting to work.
Jamela Green
October 25, 2017 15:32
Reading all the mixed reviews had me unsure if this would be a good place to stay. I was very pleased with our stay! The location is close to a lot of shopping, staff is friendly, rooms were nice & clean. My family & I will stay here again if ever in the area.
David Peterson
October 25, 2017 15:32
The hotel rooms are quite nice and the kitchen within have everything you need (utensils, stove, dishwasher, refrigerator and freezer). I can say the air conditioning blessedly just works unlike locations with the motion sensors that kick off at night (there are sensors. They are either off or finally function as they ought to for sleeping person's). My two dings here would be the doors seem very flimsy and are easy to hear through and the breakfast nook really is a quite tiny nook(though the food is fine)
Gabriell J
October 25, 2017 15:32
Great place to stay. Currently in the season of management changes. But I'm sure it will all pull together soon.
Mark W
October 25, 2017 15:32
As expensive as this hotel room was, I would've expected a bit more. It's average cleanliness, interior layout isn't great, and the rooms are somewhat small. If the prices were lower I would have given it four stars
Vik S
October 25, 2017 15:32
Vessie helped us check in and went above and beyond in understanding and accommodating our needs. Also, Chad is very courteous and provided excellent customer-centric service. The rooms are surprisingly spacious, granite interiors, built in desk with shelving and a couch! Highly recommended!