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GoodLife Fitness Centres

23 Reviews
Mon 05:00 am - 10:00 pm
Sat 07:00 am - 08:00 pm
Sun 07:00 am - 07:00 pm
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Reviews

Rated 3.0/5 based on 23 customer reviews.
May 27, 2019 22:15

DO NOT APPLY FOR A MEMBERSHIP! They continued charging me after I cancelled the membership in January ($78 per month), noticed it today (lost $300+ for nothing). This gym chain behaves like a scum. Opened and investigation in my bank, going to my lawyer tomorrow. I'll sue you to the ground for wasting my time.

January 3, 2019 20:54

If the personal trainers didn't harass new clients to sign a contract over a $1,000 only to sit around telling you to do 10 reps (wow! I never would've figured that out myself) I'd give this gym a higher rating.

December 19, 2018 20:59

Hands down this is best Gym I've ever been to. Staff at this gym really care about their members. I gave 5 stars because the staff here make you feel like family. If you're thinking about joining do your life a favor and JOIN at this location. You won't regret it.

December 19, 2018 11:04

I can't say enough about this gym! All the staff, instructors, mangers, trainers, and desk staff are wonderful! The classes are fabulous, the atmosphere is even better! What's most impressive is how welcome I feel here! A fabulous place to work out in a non threatening FRIENDLY environment! Love love starting my day here, or finishing my day with a workout here after a long day. I always end up leaving on a happy note. If you're looking for a place that will change your life, this is it. One step in the door and my life was forever changed for the better. So much love for Goodlife Devonshire

August 6, 2018 13:44

The dungeon is small...but the best back workout you can get is here. The machines are good for back

August 6, 2018 13:44

The dungeon is small...but the best back workout you can get is here. The machines are good for back

July 31, 2018 21:45

Been training here for years, so I'm a bit attached, but I'm not sure what people expect with a gym. There's room to move around, pick things up and put them down. If you know how to work out, you're fine. If you need your hand held, go somewhere else.

Pros:
-Only once in three years did I have trouble getting a squat rack
-Equipment is always in good condition. I broke a cable once (sweet brag) and it was fixed within a few days.
-Door staff is mostly friendly
-Open early mornings

Cons:
-Clientele is abysmal.I'm always cleaning up and reracking weights between sets, and having to wipe benches BEFORE I use them. Bros standing around taking up floor space, flailing children during the summer. That said, not really the club's fault, just sucks.
-Almost no communication from staff. After my umpteenth renewal I was offered a free orientation/training session, wow! I don't know who's responsible for that, but clearly many balls were dropped.
-Expensive. No two ways about it.

I'm not mad about the time or money sunk into this place, but I think if I had a little less initiative or less bankroll, then I might be. Club size has never been a problem (Dougall is 5X bigger with much less available space), and I appreciate the quality equipment.

July 31, 2018 21:45

Been training here for years, so I'm a bit attached, but I'm not sure what people expect with a gym. There's room to move around, pick things up and put them down. If you know how to work out, you're fine. If you need your hand held, go somewhere else.

Pros:
-Only once in three years did I have trouble getting a squat rack
-Equipment is always in good condition. I broke a cable once (sweet brag) and it was fixed within a few days.
-Door staff is mostly friendly
-Open early mornings

Cons:
-Clientele is abysmal.I'm always cleaning up and reracking weights between sets, and having to wipe benches BEFORE I use them. Bros standing around taking up floor space, flailing children during the summer. That said, not really the club's fault, just sucks.
-Almost no communication from staff. After my umpteenth renewal I was offered a free orientation/training session, wow! I don't know who's responsible for that, but clearly many balls were dropped.
-Expensive. No two ways about it.

I'm not mad about the time or money sunk into this place, but I think if I had a little less initiative or less bankroll, then I might be. Club size has never been a problem (Dougall is 5X bigger with much less available space), and I appreciate the quality equipment.

July 2, 2018 11:44

Very rude stuff

July 1, 2018 00:54

I have been a member at Devonshire Mall Goodlife Fitness for over five years and have had a personal Trainer for over four years. During that time, I have broken seven National Records and a World Record in Powerlifting. I also recovered from chronic knee and lower back pain due to the education that my Personal Trainer had obtained in the past two years.
The Problem began June 7th, 2018, when I arrived at the Gym and waited for over twenty minutes before asking if anyone had seen my Personal Trainer. This was when I was told that he no longer worked for Goodlife Fitness and that no one had contacted me because my contact information was out of date. Which was a lie (First of many) because not only has my contact information not changed in over eight years, but in a later meeting, The Clubs Fitness Manager pulled up my file and there were three separate and up to date means of contacting me on file.
The Fitness Manager knew that I was up for renewal for Personal Training sessions. She knew that the Trainer I was with was the only trainer Goodlife has that offered the Therapy I was getting. Finally, She knew that she was going to be firing my Trainer in the next twelve days. At no point in time, did anyone contact me before I had purchased more sessions, or during the ten day window that I could cancel without being penalized, to let me know that I would have to switch trainers.
If I was given that information, I would not have purchased new sessions. The contract for Personal Training says that if you do not cancel within the first ten days of purchasing the sessions, then you are subject to a 10% buyout fee of the original price paid. This is because when a Trainer signs a client, Goodlife gives the Trainer a 10% commission of the sale. So if you as the client can't commit to the sessions, then you have to reimburse Goodlife the Commission. (Regardless of if the Commission is higher than the value of the unused Sessions).
My Trainer had been fired on day twelve (June 5th 2018). I asked if the buyout fee could be waived and was told that the only way that Goodlife waives the fee is if the client dies. After pointing out that the only reason I was canceling was because Goodlife didn't have another trainer who offered the therapy I was paying for and need to achieve my goal of living a pain free life (it was the only thing that has worked in the ten years I've been in pain). I was told that the contract says Personal Training, not Therapy. Since Goodlife has other Personal Trainers, I could easily change my goal and switch over to one of them.
The fact that I had also canceled my Goodlife membership over this incident was also brought up and used as a means of justifying why Goodlife should keep the $306 buyout fee they charged me.
This whole situation took place over three weeks. I was constantly calling and leaving messages that were never returned and I was lied to repeatedly. I have never been treated with such complete disrespect and utter unprofessionalism.
All I can say is if you decide to hire one of their Personal Trainers, you have best have the most generic goal that any Trainer can help you with, or you must be willing to give up your goal and change it without any notice. Because clearly Goodlife doesn't care about helping you with your goal, all they care about is your money. After being a loyal customer for over five years, I will NEVER give Goodlife another penny.

July 1, 2018 00:54

I have been a member at Devonshire Mall Goodlife Fitness for over five years and have had a personal Trainer for over four years. During that time, I have broken seven National Records and a World Record in Powerlifting. I also recovered from chronic knee and lower back pain due to the education that my Personal Trainer had obtained in the past two years.
The Problem began June 7th, 2018, when I arrived at the Gym and waited for over twenty minutes before asking if anyone had seen my Personal Trainer. This was when I was told that he no longer worked for Goodlife Fitness and that no one had contacted me because my contact information was out of date. Which was a lie (First of many) because not only has my contact information not changed in over eight years, but in a later meeting, The Clubs Fitness Manager pulled up my file and there were three separate and up to date means of contacting me on file.
The Fitness Manager knew that I was up for renewal for Personal Training sessions. She knew that the Trainer I was with was the only trainer Goodlife has that offered the Therapy I was getting. Finally, She knew that she was going to be firing my Trainer in the next twelve days. At no point in time, did anyone contact me before I had purchased more sessions, or during the ten day window that I could cancel without being penalized, to let me know that I would have to switch trainers.
If I was given that information, I would not have purchased new sessions. The contract for Personal Training says that if you do not cancel within the first ten days of purchasing the sessions, then you are subject to a 10% buyout fee of the original price paid. This is because when a Trainer signs a client, Goodlife gives the Trainer a 10% commission of the sale. So if you as the client can't commit to the sessions, then you have to reimburse Goodlife the Commission. (Regardless of if the Commission is higher than the value of the unused Sessions).
My Trainer had been fired on day twelve (June 5th 2018). I asked if the buyout fee could be waived and was told that the only way that Goodlife waives the fee is if the client dies. After pointing out that the only reason I was canceling was because Goodlife didn't have another trainer who offered the therapy I was paying for and need to achieve my goal of living a pain free life (it was the only thing that has worked in the ten years I've been in pain). I was told that the contract says Personal Training, not Therapy. Since Goodlife has other Personal Trainers, I could easily change my goal and switch over to one of them.
The fact that I had also canceled my Goodlife membership over this incident was also brought up and used as a means of justifying why Goodlife should keep the $306 buyout fee they charged me.
This whole situation took place over three weeks. I was constantly calling and leaving messages that were never returned and I was lied to repeatedly. I have never been treated with such complete disrespect and utter unprofessionalism.
All I can say is if you decide to hire one of their Personal Trainers, you have best have the most generic goal that any Trainer can help you with, or you must be willing to give up your goal and change it without any notice. Because clearly Goodlife doesn't care about helping you with your goal, all they care about is your money. After being a loyal customer for over five years, I will NEVER give Goodlife another penny.

June 12, 2018 10:27

I walked thru here while working in the mall. It seems super small, but open 24 hours so thats a great thing. The staff were always friendly and did not hesitate to allow me into their open washroom... not the change room.

June 12, 2018 10:27

I walked thru here while working in the mall. It seems super small, but open 24 hours so thats a great thing. The staff were always friendly and did not hesitate to allow me into their open washroom... not the change room.

April 2, 2018 11:42

Stuff always gets stolen, keep taking money after we cancelled and personal trainers literally r a scam.

October 23, 2017 06:06

Great place awesome staff

October 23, 2017 06:06

The gym in itself is the best I've been to. My motivation on the other hand not so great.. :) The equipment is always in good working order unlike other gyms. Very clean place too. Worked perfect for me as i don't use the gym as often as i should so i went with the half membership which is half the price but can only work out certain days. Thanks Goodlife!

October 23, 2017 06:06

Pool is worm, the ladies I dealt with are very pleasant and helpful. I got twice total of 10 days free intro visits. I did not get membership. $10/wk is more then I am willing to pay plus drive 12 miles round trip. I did not encounter any negatives and towel I forgot one day was in the dressing room the next day.

October 23, 2017 06:06

TERRIBLE FITNESS CLUB.

The personal trainers are all liars . They aren't even fit and all they do is lie. Very rude staff that work there. This is a horrible gym. Save your money and go to to another fitness club or buy your own gym equipment.

April 10, 2017 12:49

Great place awesome staff

January 19, 2015 22:32

Poorly trained staff and too congested for proper workouts. Lacks exercise equipment.

September 28, 2014 10:49

The gym in itself is the best I've been to. My motivation on the other hand not so great.. :) The equipment is always in good working order unlike other gyms. Very clean place too. Worked perfect for me as i don't use the gym as often as i should so i went with the half membership which is half the price but can only work out certain days. Thanks Goodlife!

August 15, 2014 01:55

TERRIBLE FITNESS CLUB.

The personal trainers are all liars . They aren't even fit and all they do is lie. Very rude staff that work there. This is a horrible gym. Save your money and go to to another fitness club or buy your own gym equipment.

May 25, 2013 15:03

Pool is worm, the ladies I dealt with are very pleasant and helpful. I got twice total of 10 days free intro visits. I did not get membership. $10/wk is more then I am willing to pay plus drive 12 miles round trip. I did not encounter any negatives and towel I forgot one day was in the dressing room the next day.

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