E S
April 12, 2018 17:56
The owner of Xtreme Ninja in Medford who owns a franchise of iLoveKickboxing, was extremely rude, not helpful, unprofessional, and offended me, the customer, multiple times within 1 sentence today, 4/12/18, by saying: "Oh well I'm SORRY but ilovekickboxing did NOT know you were such a KICKBOXING EXPERT!!!!"
First of all, I never said I was an expert, I said that I have done kickboxing and boxing for years and found the 30 minute required WITH an appointment to be unnecessary and time consuming for me. There should be a distinction between trained kickboxers and amateur kickboxers. The owner by the name of Ninja Nguyen not only unprofessionally offended me ON PURPOSE in front of his customer and staff but started putting words in my mouth too. When I started correcting him, he ignored me while I was speaking to him and started talking to someone else. This was all done in an attempt to humiliate his customer for expressing dissatisfaction with the "rule" of having to make an appointment when convenient for Xtreme Ninja to do a completely unnecessary 30 minute review on how to put on gloves!! This poor customer service which is borderline harassment, is a very bad example for the staff at Xtreme Ninja!!
Second of all, trying to embarrass customers in front of other customers does not benefit Xtreme Ninja because instead of recommending them, I will warn people about the unprofessional, rude, and offensive remarks with which they will deal if they go to the Medford location!!
Third of all, I didn't sign up for kickboxing to make appointments that are inconvenient for me and convenient for Xtreme Ninja!! I purchased the packet to start working out right away!!! Xtreme Ninja owner Nguyen told me that I have to wait till next week to make the appointment which renders this packet ineffective. Why wasn't I told that my schedule would not be accommodated by the business for weeks to start working out?? I didn't purchase the packet to make appointments, I purchased it to work out!! I had to call 3 times for appointments. Xtreme Ninja did not call me until after a day of my purchase!! It says that the business will call right away, yet I had to wait over 24 hours for their call. That was unacceptable right there!!!