| Tue | 05:30 am -10:00 pm |
| Wed | 05:30 am -10:00 pm |
| Thu | 05:30 am -10:00 pm |
| Fri | 05:30 am -10:00 pm |
| Sat | 07:00 am -08:00 pm |
| Sun | 08:00 am -06:00 pm |
The YMCA Swim Team has very disrespectful staff that threaten to kick us out of the team for small reasons. I wish I could give this 1/2 star. I am not going to mention names.
I rarely post reviews however calling to ask basic information regarding membership led to the front desk staff sounding disinterested and agitated. To put me on hold only to pick up and hang up and when I called back claim she never hung up on me ( once again in a agitated voice and telling me to look online.)
I work for a gym as a manager so to see the level of customer service was extremely frustrating especially since it cost this YMCA a membership.
Train your staff better if I was a mystery shopper your score would be extremely concerning.
The lady in front desk are super nice
IMG_2555.HEIC
This place is dirty, unsafe and unsanitary.
Staff are not friendly
Swimming team are not professional.
The people running the pool are not letting some people go into the pool because they are saying the max compacity is 50 people and there is 6 lifegaurds at the pool and the cleaning is very poor and there is no manager on duty I hope you change all of this so the ymca can be good for people to come and buy memberships
The people running the pool are not letting some people go into the pool because they are saying the max compacity is 50 people and there is 6 lifegaurds at the pool and the cleaning is very poor and there is no manager on duty I hope you change all of this so the ymca can be good for people to come and buy memberships
2018 Update:
Better pool hours now. Staff have been professional and kind on the occasions we've visited this year. The Melrose YMCA is still much better for swimming with your toddlers, and there's still not much in unstructured (no extra cost) play options for toddlers outside of the pool. Upgrade from one star in 2017 to 3 in 2018.
2017 review:
The schedule and policies are clear: families with young children are unwelcome.
Say you have a two-year-old that you want to spend time with at the Y. There are two places the kid can play: absurdly, the basketball courts (so safe!) and the swimming pool. The pool has one hour a day when the kid can swim with a parent (they also have lessons, for extra $$ of course, and that's not parent-kid time).
During the week, that one hour is during the workday.
On the weekend, the hour is limited to 50 people at a time, including the adults. The 51st gets to wait... while watching the other kids play. Right. No indication of its being full before you change. There is another pool next door, but the lifeguards are not empowered to open it to those under 18 for overflow.
But say you do want to wait, and take your kid somewhere a little more friendly than explicitly watching others play when they can't? They have a daycare room where one can leave children and go for a workout. Parents are permitted to stay with their child there for 15 minutes, which should leave young children perfectly comfortable the first time, shouldn't it? It has limited hours anyway, and in this case it wasn't even open at the time that we would have needed to wait. Could they open it so a parent could play in the play room with their child, fully supervising them while no one else is using the room? No, the room could only be used by the daycare staff for the daycare during its hours.
With just two hours that we can potentially use the entire Y as a family, and those two hours being unreliable, the policies inflexible, it was simply not worth it.
2018 Update:
Better pool hours now. Staff have been professional and kind on the occasions we've visited this year. The Melrose YMCA is still much better for swimming with your toddlers, and there's still not much in unstructured (no extra cost) play options for toddlers outside of the pool. Upgrade from one star in 2017 to 3 in 2018.
2017 review:
The schedule and policies are clear: families with young children are unwelcome.
Say you have a two-year-old that you want to spend time with at the Y. There are two places the kid can play: absurdly, the basketball courts (so safe!) and the swimming pool. The pool has one hour a day when the kid can swim with a parent (they also have lessons, for extra $$ of course, and that's not parent-kid time).
During the week, that one hour is during the workday.
On the weekend, the hour is limited to 50 people at a time, including the adults. The 51st gets to wait... while watching the other kids play. Right. No indication of its being full before you change. There is another pool next door, but the lifeguards are not empowered to open it to those under 18 for overflow.
But say you do want to wait, and take your kid somewhere a little more friendly than explicitly watching others play when they can't? They have a daycare room where one can leave children and go for a workout. Parents are permitted to stay with their child there for 15 minutes, which should leave young children perfectly comfortable the first time, shouldn't it? It has limited hours anyway, and in this case it wasn't even open at the time that we would have needed to wait. Could they open it so a parent could play in the play room with their child, fully supervising them while no one else is using the room? No, the room could only be used by the daycare staff for the daycare during its hours.
With just two hours that we can potentially use the entire Y as a family, and those two hours being unreliable, the policies inflexible, it was simply not worth it.
The weight room is kind of cool, but the cardio room is pathetic and super outdated.
i just call them to have some information, like other people said, the receptionist needs to go back to school for basic manners, how to talk, how to give out the information and how to be nice....
i just call them to have some information, like other people said, the receptionist needs to go back to school for basic manners, how to talk, how to give out the information and how to be nice....
The swimming lessons are not recommended as the staff is not nice. The swim team is a better choice.
I strongly recommend the guitar lessons where teacher Devin Ulibarri teaches guitar for beginners very well and advanced students
The swimming lessons are not recommended as the staff is not nice. The swim team is a better choice.
I strongly recommend the guitar lessons where teacher Devin Ulibarri teaches guitar for beginners very well and advanced students
I was a member of Ymca malden before. They used to have nice staffs. I cancelled the membership 3 months ago and I went to join back again yesterday. The name of the receptionist was Hayat. She was very unprofessional. She did not explain anything I asked to her. In the mean time she also had argument with another client. She processed my payment for my membership but then I told her I want to apply for scholarship. She got very angry and screamed at me saying that I have messed up the whole thing and she needs to pay $100 out of her pocket to the payment office then. She was also very rude when I asked her if I was done. She told me "what do you need now? you messed up the whole thing." I will never be a member of this YMCA in my life because of how I and another customers were treated yesterday.
Highly understaffed. Front desk persons are rude and they don't have time to explain anything. No one respond to emails. If I get response on email, probably I will save time to your front desk staffs. No one has time to show the different facilities they have. I have hard time to get into time table and facilities. For anything you go, you have to wait 30 minutes as your front desk is very busy in talking on phone and you have to stand in queue. Bath rooms are not cleaned for ages. For families, nothing. There is no open pool frequencies. My kids are waiting when my time match with open swim time. I will cancel this membership. Not a value for money
Life guards need learn how to talk to people on top of CPR training they learn.
I love swimming but when it gets crowded I can't swim because people are doing the doggy paddle in the lanes and can't stay on their side of the lanes. There should be a fast lane or a slow lane it's unfair when I cant do my normal workout.
The schedule and policies are clear: families with young children are unwelcome.
Say you have a two-year-old that you want to spend time with at the Y. There are two places the kid can play: absurdly, the basketball courts (so safe!) and the swimming pool. The pool has one hour a day when the kid can swim with a parent (they also have lessons, for extra $$ of course, and that's not parent-kid time).
During the week, that one hour is during the workday.
On the weekend, the hour is limited to 50 people at a time, including the adults. The 51st gets to wait... while watching the other kids play. Right. No indication of its being full before you change. There is another pool next door, but the lifeguards are not empowered to open it to those under 18 for overflow.
But say you do want to wait, and take your kid somewhere a little more friendly than explicitly watching others play when they can't? They have a daycare room where one can leave children and go for a workout. Parents are permitted to stay with their child there for 15 minutes, which should leave young children perfectly comfortable the first time, shouldn't it? It has limited hours anyway, and in this case it wasn't even open at the time that we would have needed to wait. Could they open it so a parent could play in the play room with their child, fully supervising them while no one else is using the room? No, the room could only be used by the daycare staff for the daycare during its hours.
With just two hours that we can potentially use the entire Y as a family, and those two hours being unreliable, the policies inflexible, it was simply not worth it.
This Y is simply amazing. The staff are friendly, it's clean, everything works and it has everything I could hope for. They have a vast array of cardio equipment and not one of them is squeaking or squealing like Planet Fitness where I used to go. I like their lateral, elliptical, rowing, and newest treadmill. I do some light weight lifting and they got more than enough weight machines. I love how they're all close to each other so I can hop from machine to machine in a 60-90 minutes workout and get a solid variety circuit training.
Their whirlpool is my special treat and the steam room on occasion. I have just one complaint which is that their therapy pool which really is the only thing my 7 years old son can use is always booked up with something. The open swim hour is generally open once a day for just one hour and generally at unusual hours. I try to take my son at least once a week but anymore than that I have to really go out of my way with scheduling.
I enjoy their basketball court once in awhile as well but it's always too crowded. Overall it's a bit pricey for the family plan but the place is amazing and totally worth it.
The facility is very nice. It's got a heated pool and a regular pool. Nice indoor basket court, it gets crowded at nights. The workout area us nice and a lot of cardio equipments that are new. Good price and affordable kids classes.
The schedule and policies are clear: families with young children are unwelcome.
Say you have a two-year-old that you want to spend time with at the Y. There are two places the kid can play: absurdly, the basketball courts (so safe!) and the swimming pool. The pool has one hour a day when the kid can swim with a parent (they also have lessons, for extra $$ of course, and that's not parent-kid time).
During the week, that one hour is during the workday.
On the weekend, the hour is limited to 50 people at a time, including the adults. The 51st gets to wait... while watching the other kids play. Right. No indication of its being full before you change. There is another pool next door, but the lifeguards are not empowered to open it to those under 18 for overflow.
But say you do want to wait, and take your kid somewhere a little more friendly than explicitly watching others play when they can't? They have a daycare room where one can leave children and go for a workout. Parents are permitted to stay with their child there for 15 minutes, which should leave young children perfectly comfortable the first time, shouldn't it? It has limited hours anyway, and in this case it wasn't even open at the time that we would have needed to wait. Could they open it so a parent could play in the play room with their child, fully supervising them while no one else is using the room? No, the room could only be used by the daycare staff for the daycare during its hours.
With just two hours that we can potentially use the entire Y as a family, and those two hours being unreliable, the policies inflexible, it was simply not worth it.
I love swimming but when it gets crowded I can't swim because people are doing the doggy paddle in the lanes and can't stay on their side of the lanes. There should be a fast lane or a slow lane it's unfair when I cant do my normal workout.
This Y is simply amazing. The staff are friendly, it's clean, everything works and it has everything I could hope for. They have a vast array of cardio equipment and not one of them is squeaking or squealing like Planet Fitness where I used to go. I like their lateral, elliptical, rowing, and newest treadmill. I do some light weight lifting and they got more than enough weight machines. I love how they're all close to each other so I can hop from machine to machine in a 60-90 minutes workout and get a solid variety circuit training.
Their whirlpool is my special treat and the steam room on occasion. I have just one complaint which is that their therapy pool which really is the only thing my 7 years old son can use is always booked up with something. The open swim hour is generally open once a day for just one hour and generally at unusual hours. I try to take my son at least once a week but anymore than that I have to really go out of my way with scheduling.
I enjoy their basketball court once in awhile as well but it's always too crowded. Overall it's a bit pricey for the family plan but the place is amazing and totally worth it.
