A Google User
March 1, 2018 13:21
Broken Equipment
The seat on one of the stationary bikes broke today while I was riding it at the Downtown Crossing location. This caused me to fall off the bike and one of the spinning pedals hit my calf muscle, resulting in a serious bruise. I pointed out this broken piece of equipment to the person at the front desk and she said, "oh, we're going to change a lot of things soon".
What was worse than getting hurt by a piece of breaking equipment was explaining that it caused an injury, but 20 minutes later, no one had even taken that broken bike out of operation.
I've come to expect chronically dirty equipment and facilities at this BSC location, but the broken equipment is simply dangerous.
Management - if you take these reviews seriously, then don't keep paying lip service to the people writing them while ignoring the ongoing issues. Speak with the individual at the front desk and take this piece of equipment out of use.