| Mon | 05:00 am - 11:00 pm |
| Tue | 05:00 am - 11:00 pm |
| Wed | 05:00 am - 11:00 pm |
| Thu | 05:00 am - 11:00 pm |
| Fri | 05:00 am - 09:00 pm |
| Sat | 08:00 am - 08:00 pm |
| Sun | 08:00 am - 08:00 pm |
Great job. A cozy place for locals in south end. You feel like going to your own gym.
Horrible experience during cancellation. I had signed up in December 2019 for gym membership and 8 personal training sessions but had to terminate due to medical issues with my father and myself. I may have attended 4 personal training sessions but had to terminate early and so far it has been a nightmare in terms of monetary issues. I was charged $150 for early termination in addition of $480 that I had already paid for the month of December and then today I find out that I am going to be charged for additional 8 personal training sessions for the next billing month which I cannot go to as I am flying out of country which would amount to an additional charge of $640 to $680, a charge that I was never explained at the time of joining or at the time of cancellation. I also do not have a copy of the contract agreement that I was made to sign on the Ipad. Please be aware of the cancellation charges as it is a MAJOR RIPOFF.
They never fix broken machines (1+ year) and they make it impossible to cancel. Wish I never signed up. Also the manager Jessica Baxter is impossible to get ahold of and work with.
They increased prices without telling me and when I inquired the just said due to increasing costs. I was a big fan before that and told a friend about it (we work together and get an organizational discount) so when he called they told him he can pay my previous charge before the increase (I used to pay $60 monthly and they increased to $70 without telling me and they just offered him $60). So when I emailed to tell them that I still work in that organization and that I should be getting that discount still the reply was that yes because I am an older member prices should increaae on me but not on new members. Needless to say when I told my friend he decided not to get a membership and I will cancel mine.
I wish I can give this company a minus 5 stars (South End Boston). Everything was fine until the time to cancel this membership. They made it so easy to enroll, but a pain to cancel.
Piece of advise: Do not trust the front desk people when they say it's already "mark for cancellation" because the manager later on will deny it ("we don't have prof" they'll say). Get it in written (ask them to print the confirmation) or maybe request to take a picture of their screen.
We recently discovered BSC has continued to charge monthly for a gym membership we cancelled over half a decade ago to a card whose expiration date and card number itself has changed over the years but billing continued none the less as well as the club being able to see visits stopped when the account was cancelled after moving out of state.
To make up for their mistake the club offered to refund 3 months for not properly cancelling the membership but would not refund the full 60 months because we did not retain the documentation from over half a decade ago. Documentation that was sent presumably to an email address at a company long since employed at and to a mailing address at a home we didn't live at anymore at the time.
While hopefully the Attorney General will be able to help resolve the issue for us, more importantly want to warn other current and potential customers to avoid this brand at all cost. Once again, not for their billing mistake but for that lack of resolution. The manager I imagine wanted to resolve the issue but presumably the parent company is unwilling to make their issue right. It seems based on the reviews here, we're not the only one who BSC had done these nefarious billing practices with, so hopefully the state can investigate if the club's management is unwilling to rectify the issues on their own.
We recently discovered BSC has continued to charge monthly for a gym membership we cancelled over half a decade ago to a card whose expiration date and card number itself has changed over the years but billing continued none the less as well as the club being able to see visits stopped when the account was cancelled after moving out of state.
To make up for their mistake the club offered to refund 3 months for not properly cancelling the membership but would not refund the full 60 months because we did not retain the documentation from over half a decade ago. Documentation that was sent presumably to an email address at a company long since employed at and to a mailing address at a home we didn't live at anymore at the time.
While hopefully the Attorney General will be able to help resolve the issue for us, more importantly want to warn other current and potential customers to avoid this brand at all cost. Once again, not for their billing mistake but for that lack of resolution. The manager I imagine wanted to resolve the issue but presumably the parent company is unwilling to make their issue right. It seems based on the reviews here, we're not the only one who BSC had done these nefarious billing practices with, so hopefully the state can investigate if the club's management is unwilling to rectify the issues on their own.
not a great gym but very expensive. I gave it three stars because it has a pool and a nice location. you can pay 20$ a month and get a better gym elsewhere.
not a great gym but very expensive. I gave it three stars because it has a pool and a nice location. you can pay 20$ a month and get a better gym elsewhere.
Same problem that other recent reviews are pointing out. They kept charging my card even though I was member for a year and I had moved out of the city of Boston.
Unfortunately, whenever I come back to Boston I will have to look for another gym even though I did like the gym somewhat..
Not down to be taken advantage for and to be robbed and improperly, incorrectly charged. Not cool :(
Same problem that other recent reviews are pointing out. They kept charging my card even though I was member for a year and I had moved out of the city of Boston.
Unfortunately, whenever I come back to Boston I will have to look for another gym even though I did like the gym somewhat..
Not down to be taken advantage for and to be robbed and improperly, incorrectly charged. Not cool :(
Same problem that other recent reviews are pointing out. They kept charging my card even though I was member for a year and I had moved out of the city of Boston.
Unfortunately, whenever I come back I will have to look for another gym even though I liked the facility.
Not down to be taken advantage for and robbing me from hidden fees. Not cool :(
Have been coming to this gym for about a year now. It won't be the best BSC you'll ever be in (a sauna would be nice), but its definitely a great place to workout.
Cardio: Plenty of treadmills, ellipticals, stair steppers, etc. I have never seen anyone ever waiting.
Strength: Very good, huge selection, but you can be waiting for some equipment if you come during peak hours. They have 2 squat racks, a smith machine, 3 flat bench press stations, 2 incline bench press station, 1 decline bench press station. Huge sets of free weights with multiple benches. All the other standard resistance equipment is also here.
Staff: Probably the best part! They are all super nice and helpful, even if they aren't directly training you. Many trainers will just help out with your form or offer other suggestions, just to be nice. The front desk staff is always so kind, they never miss saying goodbye to you.
Parking: Many other reviews here seem to hate that there is no where to park, but that isn't my experience at all. There is a MASSIVE parking lot literally next to the gym. It is a private lot for paying members, but they allow gym members to use it if you show up before ~6:30am, or if you come after 5pm when the monthly paying commuters start to filter out. I work out in the morning so this is awesome being able to park right next to the gym. If it is filled up, or you are coming during the day, they have an overflow lot on Malden St (which is like a 2 min walk) and also plenty of street parking on Malden. I have literally never had a problem.
Standard gym. The amenities have declined over the past few years, but in good condition overall.
Standard gym. The amenities have declined over the past few years, but in good condition overall.
This place needs more cleaners. It is always busy so it needs to get more attention.
There are always broken machines and it takes a while for something to get fixed.
Many other locations have a Sauna so it will be good to have one.
Best Gym in Boston! I love all the locations, but the staff in the South End seems to know and care about every member!
not a great gym but very expensive. I gave it two stars instead of one because it has a pool. you can pay 20$ a month and get a better gym elsewhere. It is in a nice location though.
This place needs more cleaners. It is always busy so it needs to get more attention.
There are always broken machines and it takes a while for something to get fixed.
This is a basic Boston Sports Club gym. It lacks steamroom or sauna. The weight room is divided in two with a separate cardio room that is nice and bright. The layout is a bit like a maze. There is a nice pool, but it is often closed for repairs and management is bad about communicating when it will be operational.
Biggest complaints is parking and the poor communication of the staff. In general the staff is pleasant.
Nice gym. Very clean. Helpful staff
not a great gym but very expensive. I gave it two stars instead of one because it has a pool. you can pay 20$ a month and get a better gym elsewhere. It is in a nice location though.
Decent gym. Not the best bsc I've been to but you will be able to get a good workout and when you're done you can head to the restaurant right next door to get that post workout protein. Parking may be a little bit of an issue if you're driving, but if you live in walking distance it's a nice walk.
