| Tue | 05:30 am -10:00 pm |
| Wed | 05:30 am -10:00 pm |
| Thu | 05:30 am -10:00 pm |
| Fri | 05:30 am -10:00 pm |
| Sat | 08:00 am -07:00 pm |
| Sun | 08:00 am -07:00 pm |
I thought about giving this location 3 stars, as I'm still a member and get value from it, but decided on 2, because I'm actively looking at alternatives, and plan to cancel my membership when I find one that suits me.
BSC corporate is predatory in the way they handle their customers, and the contracts you sign with them. You can read the other reviews to see people's experiences with contracts here, but basically, read every word of your contract, don't lose it, and put important dates from the contract on your calendar right away.
Moving on to this specific location:
The good:
- There's a turf area that anyone can use with TRX straps, platform boxes for box jumps, and a couple weighted sleds
- There are kettlebells and medicine balls available for general use
- There's a pool
- There's a dry sauna
- All the standard weight and cardio equipment you'd expect from a standard gym is available.
- The personal trainer I'm working with is the best I've ever worked with. Can't speak for the other trainers, but from what I overhear, they seem competent.
The bad:
- They need way more squat racks and benches in the dumbbell area. Peak hours are terrible
- I wanted to downgrade my passport membership to a standard one location membership, but was told that this location now only sells the more expensive passport memberships.
- They don't sell personal training sessions. They sell personal training "memberships". You're committed to a certain number a month, and if you don't use them, they don't roll over. The most you can do is "pause" your membership. You also are unable to change the charge date of this "membership" once it starts.
The ugly:
- The men's locker room isn't very clean, and the showers can be particularly bad. On a few occasions, I've seen the same band-aids on the shower floor for a few days straight; it's really gross.
- The sauna has a strict no smart phone policy, so you don't have to be paranoid of some creep taking pics of you, but the policy is NOT enforced.
- The manager, Andrew doesn't want to hear about customer issues, and won't do anything to resolve them.
- This place has long struggled with theft. A year or so ago they had a sign posted suggesting people get better locks, because thieves were picking simple locks. A couple months ago, someone had a very expensive jacket stolen from the locker room. I don't blame this location for that, because that customer decided to take the risk of hanging a very expensive jacket in the locker room, with no cameras. What I take issue with however, is the manager's reaction. He decided he was fed up with hearing about customers complaints about theft, and decided to just ban everyone from hanging up their jackets, period. He posted a sign, saying jackets must be crammed in their relatively small lockers with the rest of your belongings.
When I asked him if he could change that policy back, and let us decide to take that risk, because I don't want to cram my jacket into those tight lockers, he just said "no, I'd rather have this conversation than have to deal with that". (He repeated this sentence 4 or 5 times during this conversation) I asked him if he could implement a coat check, or even add a coat rack to an area with cameras (both very simple solutions they're capable of), but he refused. He doesn't want to spend the effort. While I had him, I mentioned some of the other problems I just wrote about. (People bringing smartphones into the sauna, dirty/broken showers, etc). He got increasingly agitated, and told me what their "policy" was, and ignored the fact that it wasn't being enforced.
At the end of the conversation, in a huff, he told one of his employees to remove the remaining coat hangers from the mens locker room. Was he trying to spite me? NOT ONCE in this entire conversation did he so much as apologize for the inconvenience. It was utterly bizarre. Looking at the other reviews posted here, it looks like I'm not the only one that's had an experience like this with him.
Be careful about them charging you "by mistake" after your membership has ended and then refusing to refund you
Once again we are back to BSC not being able/willing to open on time. A group of 15-20 members waiting on Friday morning to open. They need to realize that if members are waking up this early to work out time is of the essence. I waited for 20 minutes and returned home and went to work early. My time is far too valuable. If the gym was not super convenient I would drop them like a bad habit. Equipment is consistently broken, personal trainers take up way too much floor space (They have 2 or 3 rooms/space dedicated to personal training but they insist on conducting training on the public work out floor). They allow the gym to be used by anyone when the temp gets above 90 degrees. Why should it be more crowded when I pay almost $100 at this point when anyone can come in for free? The one star is because they finally painted the place.
Solid gym, bigger than it appears and has a pool. Gets incredibly packed in the morning and evenings, completely empty on weekends. 3 squat racks, 3 flat bench. 5 free weight benches with two sets of every weight going up to 150lbs. Things get repaired pretty quickly when they break. Clean locker rooms w/ towels and soap.
I recommend this BSC.
The staff is always nice and professional. The place is quite clean and not overcrowded, even in the mornings.
The big plus is the pool, a gem in the middle of the city.
This is the best value membership you can get downtown. And it gives you access to fitness classes, a nice sauna, fresh towels, etc.
It is worth a try!
A crowded, over-priced, exploitative gym. There are many machines here, but it is so crowded, especially in the mornings, that you can rarely find the equipment you need. If you're looking for a good gym experience, then it's hard to recommend Boston Sports Clubs: between the crowded gym and the awful pricing schemes, it's difficult to feel welcome here. There are plenty of other options so make sure to do a trial before signing up for a commitment!
A crowded, over-priced, exploitative gym. There are many machines here, but it is so crowded, especially in the mornings, that you can rarely find the equipment you need. If you're looking for a good gym experience, then it's hard to recommend Boston Sports Clubs: between the crowded gym and the awful pricing schemes, it's difficult to feel welcome here. There are plenty of other options so make sure to do a trial before signing up for a commitment!
Quality gym with all the equipment you could need. I had an issue with billing and Jean took care of it for me in a very professional manner. Yes it gets crowded after work but the gym is a steal considering everything you get .
Quality gym with all the equipment you could need. I had an issue with billing and Jean took care of it for me in a very professional manner. Yes it gets crowded after work but the gym is a steal considering everything you get .
Dan is my favorite group exercise instructor ever!!
Great people, surprisingly spacious, ample equipment, clean, reasonably priced. Longer hours would be helpful, especially weekends :-)
Great people, surprisingly spacious, ample equipment, clean, reasonably priced. Longer hours would be helpful, especially weekends :-)
Staff was very friendly. Equipment is generally clean and available when I get in around noon. Have had no issues. I just do free-weights, so can't comment on the other section of the gym. They make the best use of space that they can.
The gym is relatively cheap and in the heart of Boston. The only other better gyms I have seen in the city have been 'premium' tier gyms like the Equinox.
Staff was very friendly. Equipment is generally clean and available when I get in around noon. Have had no issues. I just do free-weights, so can't comment on the other section of the gym. They make the best use of space that they can.
The gym is relatively cheap and in the heart of Boston. The only other better gyms I have seen in the city have been 'premium' tier gyms like the Equinox.
It is ok, not very clean I always see clumps of dust in studios. It has a very small amount group classes for long weekend. It does has some good instructors
Continued to charge me for 4 months after I cancelled my subscription. They essentially stole $200 from me. Don't go here.
Best Boston location I've tried. It has a pool and their equipment is well kept. For personal training I recommend Chris Paduano. He is committed to helping his clients achieve their goals.
BSC, we cancelled months ago in person, and now you are sending on a debt collection agency to us. How do we sort this? Such a horrible end to what was a long membership. Please stop with the threats and third-party debt collection. Please sort this out.
Great downtown gym. Clean and very friendly staff.
Do not go here, it's literally the worst club out of all. I had such a bad experience with a trainer, Alex Carmeli. She was an awful trainer, in fact I gained weight whilst training with her. And when I told her I couldn't afford it, she became extremely rude. I still had 8 sessions left with her before finishing my contract, and she did her best to dodge all of them. She was rude. When I cancelled on her I had to pay, but when she cancelled on me, she thought that was fine!!! Once I arrived late to the session, and that time she didn't even train with me, she was just flirting with this guy and then she told me that I was too late to even train. Hello?! I'm the one paying you!! $600 a month!! Biggest waste of money ever. I hope she gets fired, she doesn't qualify to be a personal trainer.
BSC, we cancelled months ago in person, and now you are sending on a debt collection agency to us. How do we sort this? Such a horrible end to what was a long membership. Please stop with the threats and third-party debt collection. Please sort this out.
Best Boston location I've tried. It has a pool and their equipment is well kept. For personal training I recommend Chris Paduano. He is committed to helping his clients achieve their goals.
Do not go here, it's literally the worst club out of all. I had such a bad experience with a trainer, Alex Carmeli. She was an awful trainer, in fact I gained weight whilst training with her. And when I told her I couldn't afford it, she became extremely rude. I still had 8 sessions left with her before finishing my contract, and she did her best to dodge all of them. She was rude. When I cancelled on her I had to pay, but when she cancelled on me, she thought that was fine!!! Once I arrived late to the session, and that time she didn't even train with me, she was just flirting with this guy and then she told me that I was too late to even train. Hello?! I'm the one paying you!! $600 a month!! Biggest waste of money ever. I hope she gets fired, she doesn't qualify to be a personal trainer.
Decent sized location with lots of machines. Close to the T so easily accessible for city dwellers. There's a pool which is pretty cool.
