Bobby Abraham
December 31, 2019 20:05
I thought about giving this location 3 stars, as I'm still a member and get value from it, but decided on 2, because I'm actively looking at alternatives, and plan to cancel my membership when I find one that suits me.
BSC corporate is predatory in the way they handle their customers, and the contracts you sign with them. You can read the other reviews to see people's experiences with contracts here, but basically, read every word of your contract, don't lose it, and put important dates from the contract on your calendar right away.
Moving on to this specific location:
The good:
- There's a turf area that anyone can use with TRX straps, platform boxes for box jumps, and a couple weighted sleds
- There are kettlebells and medicine balls available for general use
- There's a pool
- There's a dry sauna
- All the standard weight and cardio equipment you'd expect from a standard gym is available.
- The personal trainer I'm working with is the best I've ever worked with. Can't speak for the other trainers, but from what I overhear, they seem competent.
The bad:
- They need way more squat racks and benches in the dumbbell area. Peak hours are terrible
- I wanted to downgrade my passport membership to a standard one location membership, but was told that this location now only sells the more expensive passport memberships.
- They don't sell personal training sessions. They sell personal training "memberships". You're committed to a certain number a month, and if you don't use them, they don't roll over. The most you can do is "pause" your membership. You also are unable to change the charge date of this "membership" once it starts.
The ugly:
- The men's locker room isn't very clean, and the showers can be particularly bad. On a few occasions, I've seen the same band-aids on the shower floor for a few days straight; it's really gross.
- The sauna has a strict no smart phone policy, so you don't have to be paranoid of some creep taking pics of you, but the policy is NOT enforced.
- The manager, Andrew doesn't want to hear about customer issues, and won't do anything to resolve them.
- This place has long struggled with theft. A year or so ago they had a sign posted suggesting people get better locks, because thieves were picking simple locks. A couple months ago, someone had a very expensive jacket stolen from the locker room. I don't blame this location for that, because that customer decided to take the risk of hanging a very expensive jacket in the locker room, with no cameras. What I take issue with however, is the manager's reaction. He decided he was fed up with hearing about customers complaints about theft, and decided to just ban everyone from hanging up their jackets, period. He posted a sign, saying jackets must be crammed in their relatively small lockers with the rest of your belongings.
When I asked him if he could change that policy back, and let us decide to take that risk, because I don't want to cram my jacket into those tight lockers, he just said "no, I'd rather have this conversation than have to deal with that". (He repeated this sentence 4 or 5 times during this conversation) I asked him if he could implement a coat check, or even add a coat rack to an area with cameras (both very simple solutions they're capable of), but he refused. He doesn't want to spend the effort. While I had him, I mentioned some of the other problems I just wrote about. (People bringing smartphones into the sauna, dirty/broken showers, etc). He got increasingly agitated, and told me what their "policy" was, and ignored the fact that it wasn't being enforced.
At the end of the conversation, in a huff, he told one of his employees to remove the remaining coat hangers from the mens locker room. Was he trying to spite me? NOT ONCE in this entire conversation did he so much as apologize for the inconvenience. It was utterly bizarre. Looking at the other reviews posted here, it looks like I'm not the only one that's had an experience like this with him.