| Tue | 05:30 am -10:00 pm |
| Wed | 05:30 am -10:00 pm |
| Thu | 05:30 am -10:00 pm |
| Fri | 05:30 am -10:00 pm |
| Sat | 07:30 am -08:00 pm |
| Sun | 07:30 am -08:00 pm |
After weeks and months without resolution, I have to opt for this review.
A family friend from out of town asked my now husband a recommendation for a massage place to gift me during my bridal shower. He told them Healthworks. They were quick to take this out-of-towner's money over the phone. She printed out the receipt they emailed her. She gifted me with that at my shower.
I had to book the appointment over the phone. Even that was difficult. It took a long time of being on hold just too book the appointment. I remained patient and pleasant and gave them the benefit of the doubt.
The massage therapist Luz did a nice job. She deserves five stars, and her service was great.
This front-desk team and what came after is unacceptable. There is no customer service here. The assistant manager said my printed out healthworks receipt that was emailed to the family friend after the sale wouldn't work. So, paid in full and she took my info. I also gave her the family friend's two email addresses, names, and info to locate the gift card sale. I didn't want them to contact her directly as it was a gift and that is embarrassing. She never called me back but she contacted the family friend! When I call, they don't return my calls. They have let more than four weeks go by with no follow up.
Now, I get a text from the family friend apologizing explaining herself and the runaround she's getting. They won't reply back to her and have looped her in. What?
I tried calling again today. Please just refund my family friend for this inconvenience. And don't sell gift cards over the phone if you can't redeem them. I don't care about the full massage I paid for. Just do what's ethical, Healthworks.
We're definitely pleasant and easy-to-please customers, but this has been unacceptable. I don't care about the money I spent, but I would like them to refund the gift certificate they sold (that they couldnt redeem). I would also like to make sure those ooking to gift a gift card from here avoids it. Other places have awesome online gift card processes in place.
Nice to have a gym with all women. Staff is friendly. Facilities are clean.
Best gym in the area!!! Great value great staff
WORST EXPERIENCE EVER. I tried to cancel my membership due to medical reasons and management made it nearly IMPOSSIBLE to do so.
They did not accommodate my schedule and asked to go in person to the facility, when I did after work it turns out that none of the management member was available or present to help with my cancellation. I tried calling after my surgery and left voicemail and sent emails and the general manager or anyone go back to after several follow ups. All this, while still getting charged $49.99 (weekly). They have proved how incompetent this administrative team is due to lack of transparency, communication and follow up. I will make sure to NOT recommend this facility to my vast network in the Boston area. They literally are the epitome of unprofessionalism, and how establishment want to literally STEAL people's money and not being held accountable. Because clearly the establishment continues to withdraw money from my account and this team refuses to cancel my membership or engage in any form of communication. This is purely unethical behavior. Consumers be aware, for clarity sake these are the first name of the team I have been in contact but refuse to provide a communication with an update re my questions and concerns: Maggie, Jody, Elena. I wonder whether I will get a "owner response" once this review is posted, perhaps this is what it takes to get their attentions, after many attempts from my part even as I recover from surgery and still no response from NO ONE. Shame on them, for being completely unethical and for not issuing a refund and apology.
I love the group fitness classes! The personal trainers are so amazing here and a great resource to get back into my workout routine.
Very clean and friendly atmosphere. When I had health issues and had to cancel my membership the staff were accommodating and understanding. Also, great trainers with enthusiasm for clients.
Great location. Variety of equipment. Good classes! Steam and sauna. Love coming here!
Great location. Variety of equipment. Good classes! Steam and sauna. Love coming here!
Great gym for women and they offer really nice classes. They also have some really good deals for those considering to join.
Healthworks is such a peaceful place to visit. The decor, staff and amenities of this female-only gym scream serenity, a-la George Costanza. Come for the zumba, tabata, and other ending-in-a classes; stay for the steam room, showers and smoothie bar.
Joined the gym about a month ago and fell in love very classy and upscale, My favorite classes are body pump, straight up strength. Jen at the front desk is always greeting you with a nice smile an a little small talk. Say no to planet fitness, and yes to health works if you wish to accomplish your fitness goals.
I've been a healthworks member for years and am continuously impressed with their operation. Excellent club and the whole staff really cares about health & fitness and their members. Amazing classes too!
Not a bad gym, but not worth the price vs other, better options in Boston. The reason you would go is if you felt strongly you'd rather not share a gym with men. Their amenities and machines don't stack up to other gyms. The massages and spa are not great. Loads of treadmills though. The reason I'm writing this review is for my experiences at the Kid's Club and their poor handling of it. I dropped my daughter off for the first time and they didn't tell me to sign in (you make a reservation in advance so I was unaware you needed to), they didn't tell me they didn't change diapers. One person told me in advance of coming I could bring my frozen bottle, but when I picked her up they told me they had no idea how to heat it- even though I had told them again I had it when I dropped her off. She wasn't fed and had needed to be. There is no locked door or key card to get in and a huge column that obstructs the caretaker's view of the door. I literally could walk in and pick up a child without them seeing me. Anyway at the end of our first time my daughter was a complete wreck. They didn't call me when she started crying even though I had asked them to. One of the caretakers then asked me, "Is this Charlotte??" They had no idea who she was. How then did they even know I was her mother, especially after a complete staff change since I had dropped her off? I tried the kid's club about 7 times and had probably 3 good (eg normal) experiences. Once they told me they called the number I gave them 3 times and didn't get me. They said I gave them the wrong number, but when I checked with them they had the correct one and had apparently misdialed it 3 times. I'm just not sure how you trust someone to take care of your child if you can't trust them to place a call correctly.
I contacted the manager both after my first experience and after my last few, before I ended my membership. Both times I was offered kid's club credits. After months of not feeling comfortable using the gym (because I could only use it if I had the club to watch my daughter), the best she would offer was about a $30 credit. Interestingly, her records showed that in 10 months I had only used the kid's club 4 times even though I had used it double that. Not good! Did this mean again if something had happened they wouldn't have a record of whose child it was?
After my first experience I had suggested ways to make the club more secure that are standard in most daycares- an access card only moms have, at the very least a log where you can write the child's outfit down so they know which kid is which. Realize some kids may only come one time- or once a month, etc so there's no way the caretakers know the child or parent well enough to spot. There are also complete shift changes midday where mistakes can be made in recognizing the person who dropped them off may not be the same as the person picking them up. I suggested at least putting a bell on the door. Once I came in to get my daughter while the caretaker was in the bathroom with a child. If I hadn't made noise, I can't imagine she would have known I was ever there.
Anyway, use it at your own risk. The price of $7 per visit is fantastic but it's cheap for a reason- you get what you pay for and honestly from my experiences, I'm not sure you even get that.
Not a bad gym, but not worth the price vs other, better options in Boston. The reason you would go is if you felt strongly you'd rather not share a gym with men. Their amenities and machines don't stack up to other gyms. The massages and spa are not great. Loads of treadmills though. The reason I'm writing this review is for my experiences at the Kid's Club and their poor handling of it. I dropped my daughter off for the first time and they didn't tell me to sign in (you make a reservation in advance so I was unaware you needed to), they didn't tell me they didn't change diapers. One person told me in advance of coming I could bring my frozen bottle, but when I picked her up they told me they had no idea how to heat it- even though I had told them again I had it when I dropped her off. She wasn't fed and had needed to be. There is no locked door or key card to get in and a huge column that obstructs the caretaker's view of the door. I literally could walk in and pick up a child without them seeing me. Anyway at the end of our first time my daughter was a complete wreck. They didn't call me when she started crying even though I had asked them to. One of the caretakers then asked me, "Is this Charlotte??" They had no idea who she was. How then did they even know I was her mother, especially after a complete staff change since I had dropped her off? I tried the kid's club about 7 times and had probably 3 good (eg normal) experiences. Once they told me they called the number I gave them 3 times and didn't get me. They said I gave them the wrong number, but when I checked with them they had the correct one and had apparently misdialed it 3 times. I'm just not sure how you trust someone to take care of your child if you can't trust them to place a call correctly.
I contacted the manager both after my first experience and after my last few, before I ended my membership. Both times I was offered kid's club credits. After months of not feeling comfortable using the gym (because I could only use it if I had the club to watch my daughter), the best she would offer was about a $30 credit. Interestingly, her records showed that in 10 months I had only used the kid's club 4 times even though I had used it double that. Not good! Did this mean again if something had happened they wouldn't have a record of whose child it was?
After my first experience I had suggested ways to make the club more secure that are standard in most daycares- an access card only moms have, at the very least a log where you can write the child's outfit down so they know which kid is which. Realize some kids may only come one time- or once a month, etc so there's no way the caretakers know the child or parent well enough to spot. There are also complete shift changes midday where mistakes can be made in recognizing the person who dropped them off may not be the same as the person picking them up. I suggested at least putting a bell on the door. Once I came in to get my daughter while the caretaker was in the bathroom with a child. If I hadn't made noise, I can't imagine she would have known I was ever there.
Anyway, use it at your own risk. The price of $7 per visit is fantastic but it's cheap for a reason- you get what you pay for and honestly from my experiences, I'm not sure you even get that.
Great gym for women and they offer really nice classes. They also have some really good deals for those considering to join.
Great gym for women and they offer really nice classes. They also have some really good deals for those considering to join.
Healthworks is such a peaceful place to visit. The decor, staff and amenities of this female-only gym scream serenity, a-la George Costanza. Come for the zumba, tabata, and other ending-in-a classes; stay for the steam room, showers and smoothie bar.
Healthworks is such a peaceful place to visit. The decor, staff and amenities of this female-only gym scream serenity, a-la George Costanza. Come for the zumba, tabata, and other ending-in-a classes; stay for the steam room, showers and smoothie bar.
I've been a healthworks member for years and am continuously impressed with their operation. Excellent club and the whole staff really cares about health & fitness and their members. Amazing classes too!
I've been a healthworks member for years and am continuously impressed with their operation. Excellent club and the whole staff really cares about health & fitness and their members. Amazing classes too!
