| Tue | 05:30 am -11:00 pm |
| Wed | 05:30 am -11:00 pm |
| Thu | 05:30 am -11:00 pm |
| Fri | 05:30 am -10:00 pm |
| Sat | 07:00 am -08:00 pm |
| Sun | 07:00 am -08:00 pm |
Overall poor experience (other than front desk staff, who were great!) - I had a massage that re-injured my shoulder, after expressing and writing down in the intake form that I had a shoulder injury. The therapist made me feel like she didn't want me there, I had to ask if we were doing any aromatherapy for my "Aromatherapy Massage", I felt her nails throughout it... the list goes on. I should have got off the table but felt uncomfortable to do so. The spa director had great communication at first, and then feel off the radar once I checked in about my reimbursement and possible assistance with doctors appointments. She never sent me the reimbursement she said she was going to and I have had to move to legal counsel to assist. I will only get body work from therapists I know from now on. Sad to say this was my worst spa experience to date.
Always ridiculously crowded. Impossible to even get changed in the locker rooms without getting elbowed. It's abundantly clear they are prioritizing numbers over quality. Been coming here for years but it's just been all downhill lately.
If you are a visitor, please be informed. There is not a reasonable way to experience the club nor a reasonable way to consider the club before becoming a member. When traveling for work, I was hoping to experience the club with a day pass (willing to pay for a day pass). However, visitors can gain access through a current member's visitor pass or through booking a spa service. Given the unwelcoming treatment and refusal of service at this location, I would never consider becoming a member at any location (Equinox currently building a club near my home). The club claims to have a no visitor policy to protect the member experience but they have now lost a future member and possibly other future members.
Love the newly renovated gym! However this one requires you to bring your own lock.
I've been a member of Equinox for a year now. It was an awesome gym with fantastic amenities, equipment, and classes - there was something about it that got me out of bed in the morning instead of hitting snooze to sleep in through my allotted gym time.
I had to cancel my membership after accepting a job in a new city, and they ended up adding ridiculous fees. When I reached out to the operations manager, Victoria Carroll, she dodged my multiple inquiries despite our past correspondences. As someone who has referred multiple friends to Equinox in the past, she did not at all attempt to make my departure a pleasant experience, and now I would think twice about joining another Equinox branch elsewhere.
Though in most circumstances, I found the customer service and community to be very kind and supportive, this treatment was pretty egregious. Still a great gym, but if your living situation may be unstable for a year and you may have to leave town, think twice before having to deal with Victoria.
This might be the only equinox I've ever been in that requires you to bring your own lock. As in they don't have locks for you to borrow. As in I can't work out after work unless I know that. At least have a warning somewhere on the app that tells you that. Am I wrong in thinking that for how much you pay there should at least be locks you can borrow?
Was told my membership was cancelled and "there would be no further charges to my account". Then I see on my credit card that I was charged for another month, so I called for a refund. I was assured that they would refund me. The refund still hasn't come through AND I looked at my credit card bill today to see I was charged for another month.
Was told my membership was cancelled and "there would be no further charges to my account". Then I see on my credit card that I was charged for another month, so I called for a refund. I was assured that they would refund me. The refund still hasn't come through AND I looked at my credit card bill today to see I was charged for another month.
Great gym with new equipment!
Clean, well maintained gym. Friendly staff and not too crowded usually outside peak rush. But christ, those showers are a slip and fall lawsuit waiting to happen.
best gym in Boston.
Great place. Way better than the one downtown on Avery street. Clean, great equipment, friendly staff. Pricey, but worth it.
Larissa (yoga instructor) is absolutely fantastic. She's great at coaching all of the students to make progress in their practice. Class is intense without pushing you past your safety limits.
She has a wonderful combination of technical skills and personal warmth.
Great place. Way better than the one downtown on Avery street. Clean, great equipment, friendly staff. Pricey, but worth it.
Great place. Way better than the one downtown on Avery street. Clean, great equipment, friendly staff. Pricey, but worth it.
Larissa (yoga instructor) is absolutely fantastic. She's great at coaching all of the students to make progress in their practice. Class is intense without pushing you past your safety limits.
She has a wonderful combination of technical skills and personal warmth.
Larissa (yoga instructor) is absolutely fantastic. She's great at coaching all of the students to make progress in their practice. Class is intense without pushing you past your safety limits.
She has a wonderful combination of technical skills and personal warmth.
Great gym with new equipment!
They constantly bill you for unexplained charges. Not worth the money and hassle.
Clean, well maintained gym. Friendly staff and not too crowded usually outside peak rush. But christ, those showers are a slip and fall lawsuit waiting to happen.
Clean, well maintained gym. Friendly staff and not too crowded usually outside peak rush. But christ, those showers are a slip and fall lawsuit waiting to happen.
Little Gym the literature important like crap but not only that you know I have recently a witness of them Lions to the unemployment agency in reguards to the reasons they r no longer employed there
Little Gym the literature important like crap but not only that you know I have recently a witness of them Lions to the unemployment agency in reguards to the reasons they r no longer employed there
