| Mon | 05:30 am - 11:00 pm |
| Tue | 05:30 am - 11:00 pm |
| Wed | 05:30 am - 11:00 pm |
| Thu | 05:30 am - 11:00 pm |
| Fri | 05:30 am - 10:00 pm |
| Sat | 07:00 am - 09:00 pm |
| Sun | 07:00 am - 09:00 pm |
The employees here are impatient, rude, and not transparent what so ever. I called inquiring about membership guidelines and cancellations and the woman on the phone would not let me speak and did nothing to help me with understanding the contract. She told me members must come in to cancel and speak with a manager but when I asked her when the manager was in she didn't even know his schedule or when he would be in. Horrible management and customer service.
Gym machines are always broke. Gym is over full. Forget about customer service. Beside monthly fees, there is extra charges for maintenance and new equipment. However, planet fitness $10 ,is better cleaner, better customer service and the machines works better.
Good place to Work out and swim at the Pool with my Kids.But they said I did not have the app to go for a Work out or a swim but I had the app in my phone.But still good place to swim and do a Work out
Scammers. They scam you when you cancel your membership. I was charged wrong amount for the month after I cancelled my membership and the Manager 'Jordan' ignores your emails/calls when you try to reach her to question the additional charges. Strongly recommend not to join such bad clubs who do not value customers.
The best thing about this gym is the great boxing classes that they have available. Awesome workout and a great draw.
If you want to get injured this is the gym to go to!!! The amount of equipment that is broken and not maintained is not only absurd, it is entirely unacceptable and a blatant example of continuous negligence from management. I was using the rowing machine when the seat fell off and I was significantly injured. I thought it may have been an error on my part somehow... but being mechanically experienced, upon looking at the seat, I found it broken in not only one place, but two. This is not the only piece of equipment that I have discovered broken. In addition, I never heard a followup from management about this incident.
I wish I could point out the pros, but if such a serious issue such as this exists, I can't see why I should bother.
Too packed at times. Good luck if youre trying to get in a compound movement using a barbell. Third floor water faucet has been broken for months. Ac system has been out of wack for months. Some equipment has never been fixed. If I were paying less, I wouldn't complain.
Too packed at times. Good luck if youre trying to get in a compound movement using a barbell. Third floor water faucet has been broken for months. Ac system has been out of wack for months. Some equipment has never been fixed. If I were paying less, I wouldn't complain.
If I could give 0 stars I would. The club overall is really nice but the staff is horrible and the cleanliness of the gym is questionable- so much dust on the cardio machines. Trying to cancel your membership is nearly impossible. I put a request to cancel my membership and when I followed up a week later it was never submitted. With the extra week added now I will get charged an extra month. When I tried to get a hold of anyone in management the front desk was shockingly rude, I don't understand how they can get away with talking to people like that. I worked in a gym for 5 years handling gym memberships so I know first hand it is not a difficult task to cancel a membership (or answer the phone at that note.)
If I could give 0 stars I would. The club overall is really nice but the staff is horrible and the cleanliness of the gym is questionable- so much dust on the cardio machines. Trying to cancel your membership is nearly impossible. I put a request to cancel my membership and when I followed up a week later it was never submitted. With the extra week added now I will get charged an extra month. When I tried to get a hold of anyone in management the front desk was shockingly rude, I don't understand how they can get away with talking to people like that. I worked in a gym for 5 years handling gym memberships so I know first hand it is not a difficult task to cancel a membership (or answer the phone at that note.)
If I could give 0 stars I would. The club overall is really nice but the staff is horrible and the cleanliness of the gym is questionable- so much dust on the cardio machines. Trying to cancel your membership is nearly impossible. I put a request to cancel my membership and when I followed up a week later it was never submitted. With the extra week added now I will get charged an extra month. When I tried to get a hold of anyone in management the front desk was shockingly rude, I don't understand how they can get away with talking to people like that. I worked in a gym for 5 years handling gym memberships so I know first hand it is not a difficult task to cancel a membership (or answer the phone at that note.)
Worst management ever. Make sure you know what are you signing up for before you make a commitment with this place. They will take your money and will be rude to you once you decide you don't want to have a membership there anymore. Bad customer service, they don't even try to make their custumers happy. The equipment is always out of order and old. Not worth the money. You're better off at YMCA or planet fitness.
Worst management ever. Make sure you know what are you signing up for before you make a commitment with this place. They will take your money and will be rude to you once you decide you don't want to have a membership there anymore. Bad customer service, they don't even try to make their custumers happy. The equipment is always out of order and old. Not worth the money. You're better off at YMCA or planet fitness.
Decent amount of squat racks and power record racks, ample space to deadlift. There's a small turf area for athletic/plyometric training (20x50ft or so) Plenty of cardio equipment. Good locker room facilities with sauna and separated showers with curtains. This gym would be a good fit for those who use mostly free weights(being a bit of a "meathead" myself), people looking for fitness classes, and of course the casual cardio bunnies (male and female) you usually see at plannet fitness.
Horrible costumer service from upper management. Completely unaware or simply careless to customers issues. Kerri, is TERRIBLE, does not respond to emails, nor phone calls... i do not understand how she can work costumer service. The facility is beautiful overall, however, the machines are always broken, and there are always large classes going on in the middle of the main space, which leaves club members with no turf to work out on.. or leaves us all crowded together in the same little space. Mind you, this happens at peak hour (5:00pm). TOO EXPENSIVE for all this hassle.
1. the equipment is very old and outdated and usually a large amount of the equipment is broken at any given time. additionally, because there are a bunch of members, there is always a line for machines. 2. the staff is unfriendly whenever you walk in to the door and usually does not help when asked. they are usually talking with one another and do not rush to help the members when walking in or having questions. 3. I have had to call 4 times to the gym to try and cancel my membership due to the reasons above and I cannot even get in touch with the manager to start the process of cancelling. They are either not there or in meetings. All of these reasons are completely unacceptable
I used to go to this gym about four years back. During that time, I used to be pleased to be here. I didn't notice the bad customer service as mentioned in other reviews. It might be that I forgot any bad taste and just remembered the sweet ones. Spreading in multiple stories, the club has most of the amenities of a modern gym.
I used to go to this gym about four years back. During that time, I used to be pleased to be here. I didn't notice the bad customer service as mentioned in other reviews. It might be that I forgot any bad taste and just remembered the sweet ones. Spreading in multiple stories, the club has most of the amenities of a modern gym.
Stay away from this gym. The staff and management is the worst I have dealt this in my entire life. I've tried to email their here to help email which they keep replying with for every bad review but they don't even respond. If you join this gym, be sure to read all of the fine print and good luck to you when it's time to cancel. They will fail to cancel your membership after several requests and start charging you additional fees on top. The place is a scam of a business and will be out of business sooner rather than later.
I have heard and read some nasty comments about your gym. I plan to join and go to gym but I am pondering which one to choose I reside here in Medford.
has an advantage is that I love and got to do water aerobics which is great for the body and muscle problems. I emailed you as you asked me to know more details. Thanks
I had the opportunity to take a look at the gym and agree that there are some things downgraded and the friendliness of some public attendant is not the best. which leaves me wondering if your space is really the right choice.
I only go to this gym because it's close to my house. The equipment is ALWAYS broken, I'm sorry but If you are charging people $80/month the equipment should be properly working.
I signed up to use the basketball court mainly, but the court is "closed" almost everyday of the week during after-work hours when I would be able to go. Currently the only night that is dedicated for using the basketball court for basketball is Monday. Even on the weekends, large portions of time are unavailable.
On top of that the service was apathetic, uncaring, and at times downright rude. I've asked to speak to a manager countless times and have never been able to, I was even promised an email that I never received. For the price I would expect much, much more.
Its a cool gym. 3 levels, full size pool, nice changing rooms, good floorplan on the main level with free weights, racks, and a large open space on the turf. Ample running machines. 3rd floor is the 'muscle floor' with lots of free weights, racks and smith machines. Also the studios for classes are located on 3rd floor. Free 2 n half hour parking in a garage. Located off the orange line. I like coming here.
This gym keeps getting worse, unorganized, customer service pick and chose whom they greets. Locker room is a jungle, towels and trash everywhere .. members don't care about the cleanliness of the gym and staff don't care either.. there's no lotion nor tissues.. smells like old shoes.. and the sauna is barely clean always smells. It's nothing compare to when I first got there.. I know you guys invested in gronk program etc.. there's so much more that needs to be done.. I hear a lot of members complaining so thought I'd let you guys know.
I've been a member here for 2 plus years. The staff/trainers are amazing and among the most friendly and knowledgeable I've been around. I've belonged to 3 different gyms in the past 5 years and this is by far the best one I've been at...and why I'm still there.
Rita and Sammy, two of the staff, were very helpful in introducing us to the gym and equipment!
However, the cost for what you get at the gym just isn't worth the combined drive for my wife and me. $90/month isn't worth the VERY outdate equipment. A lot of folks are perfectly fine making due, especially considering how clean the overall gym feels. That being said, $1000+/year for two people at a gym with outdate equipment is not worth the value.
Tim has absolutely transformed my exercise regiment, my body health and mind health. To train with someone who is so knowledgeable, and encouraging has been an absolutely positive experience. I'm very grateful for the m day that I said, ok I'll try to Tim as I was about to leave the BSC forever, six years ago.
Worst management ever. Make sure you know what are you signing up for before you make a commitment with this place. They will take your money and will be rude to you once you decide you don't want to have a membership there anymore. Bad customer service, they don't even try to make their costumers happy. The equipment is always out of order and old. Not worth the money. You're better off at YMCA of planet fitness.
