| Tue | 05:30 am -10:30 pm |
| Wed | 05:30 am -10:30 pm |
| Thu | 05:30 am -10:30 pm |
| Fri | 05:30 am -09:00 pm |
| Sat | 08:00 am -08:00 pm |
| Sun | 08:00 am -08:00 pm |
They are unprofessional. They don't allow you to cancel your membership, and they will always charge you more. If you can't go to PI for certain reason, they still charge for it. And they don't give you refund. Trash. Don't go.
Absolutely horrible experience. Payed 15 bucks a month for 8 months to put membership on hold. Called to cancel after a year was told only in person. So I waited two weeks until I could go in. While there they cancel someone else on the phone. The. They whack you with crazy charges. They are a scam.
!!!DO NOT JOIN THIS CLUB!!!
I joined Boston Sports Club when I first moved to Boston because they had a free trial and my company has a corporate account with them; I mostly enjoyed it initially. The convenience of so many locations makes it fairly easy to get to and the classes and teachers are fine, though they do sub quite a bit at certain locations and the studio rooms are not all maintained to the same level of cleanliness. Those things didn't bother me too much because the locker rooms are clean and it's a gym after all.
BUT the lasting bad taste that will have me bashing this gym until it goes out of business is the way that the employees treat you when you try to ask a question or cancel your membership.* When my anniversary of membership was coming up I decided I wanted to cancel for a number of reasons. Well let me tell you, this was nearly impossible. After 2 months of trying to cancel in person and being either waived off and offered a freeze or told that a manager must be present for me to do so I was so frustrated that I left work early to make SURE that a manager would be present for me to cancel. I waited 30 minutes and then when this woman walked out of the office to meet me the first thing that was said to me was not "how can I help" it was "So, why are you canceling when everyone else is joining?"
!!!!! no. no. no. She was rude the entire time, barely made eye contact with me, was patronizing, and did NOT listen when I told her that the front desk employees could never answer questions when I asked, and were dismissive when I tried to set up a meeting with her.
Listen. If you're going to blood-sign a gym contract I implore you DO NOT DO IT HERE. Go to Equinox, join a private studio, for goodness sake go ANYWHERE BUT HERE. Planet Fitness or even a walk around Post Office Square will lead to far less stress and will be better for your health.
After all of this, I found out that I didn't even have an "annual" type of contract and could have canceled at "any time" HA!!!! But wait there is MORE! When I checked my contract it was full of errors. Incorrect address, incorrect dates of execution, and they didn't even have a copy of my signature on file. I was told I would still have to pay not only the annual fee (for a year that I will not even be using) but for the month that I tried to cancel, and for the month of January because, you know it doesn't matter when you TRY to cancel it matters when they LET you cancel, and then it goes into effect 30 days from then.
If you're still reading this, listen.
These people are rude, they are not knowledgeable or helpful, and the bottom line is you are just a number and a dollar sign to them. They do not care and no one should pay $70 a month for that sort of treatment.
*My experience was mainly at the Prudential location and that this is directed at desk attendants and general management*
Not to be overly harsh but...really, folks, no hot water?
I don't get here all that often, but it seems that each time I do, there's no hot water. Other than that issue, it's not a bad location. But this issue is a really bad one.
Prudential is one of the better locations. Large and clean. Lots of nice showers in the ladies locker room. No pool but yes sauna!
I read some awful reviews at Yelp and was nearly tempted to join in, because I had an issue with payment dates (different for club use and training) and freeze times when I am not in town. But talking to the management cleared everything up and my demand of having one payment date is on it's way. I am using the Club at Prudential and find the staff very friendly, starting with the receptionist and ending my extraordinary trainer (Steven Gonzales). Very sensitive to any potential problems you might encounter in your daily life (like a fall that caused shoulder problems), adjusting training after a time of no training etc.
I also respect the work of the cleaning and maintenance staff, that tries hard to be on top of issues
This location is most well kept location I go to except the spin bikes. Today I tried three bikes all three I had difficult time to adjust handle bars. I HATE the blue/black light in spin studio. It is harsh to my eyes so I try not go there if I can. Otherwise it is decent club.
Great for fitness training
Nice sized club but machines were frequently broken/out of service for weeks at a time. Always crowded. Requested to cancel my membership due to a move and my membership was not cancelled - manager said he "did not recall my request" - charged for extra months. When I requested a refund I was told there was a "cancellation fee" so we should "call it even" for the few months I was overcharged.
Not worth the money - find another gym.
Nice sized club but machines were frequently broken/out of service for weeks at a time. Always crowded. Requested to cancel my membership due to a move and my membership was not cancelled - manager said he "did not recall my request" - charged for extra months. When I requested a refund I was told there was a "cancellation fee" so we should "call it even" for the few months I was overcharged.
Not worth the money - find another gym.
Worst gym in Boston , they charge too many fees, place is dirty, no spa and sauna
Charged me 4 months worth of payments because of customer-manager miscommunication problems. They said that they would send me a cancellation email to proceed with refunds, but I haven't heard back from them at all. I called 8 times from South Korea where I'm currently serving in the military, but each and every time I called, they didn't sound like they were willing to help.
Pros:
Friendly staff
Location
Good offering of classes
Cons:
Crowded
Small and very crampt feeling especially during peak times
Half of the mens showers have been out of service for weeks which is just unacceptable
Equipment often out of service and not quickly fixed
The location of this club is great, although, it is run down and very dirty. I sprained my ankle in a Zumba class because the wood floor is splintering and coming apart. The machines are outdated and used to belong to the prior sports club, which BSC took over. My ex boyfriend got an extremely bad staph infection from taking a shower here without sandals.The training sessions are very expensive and the quality of the trainers is inconsistent, so, you really have to do your research. I have been with BSC for over 10 years and the one consistent aspect is poor management; because of this, paperwork is often mishandled. Over the years, I've had at least a few instances in which I had false charges or price changes without my knowledge. Though, they are always apologetic and eventually get around to fixing the problems if you point them out. I've heard they were trying to fix their management/ corruption issues and I have not had any problems recently. I tried to avoid BSC for a while, but, they bought out every little gym I joined, so I finally gave in. Their best asset is accessibility;no matter where I am in the Boston area, I can easily find a BSC to get a work out in if needed. And, compared to other clubs in the area, their monthly rate is not too bad.
Friendly staff, and a good mix of people. Whether you a powerlifter. Or an older gentleman. Or older lady. Good vibes here.
Although they need to pull up the rubber mats and clean for the rotting smell.
The experience overweight the rotting smell.
Great for a gym to go to during lunch. Their yoga classes could be in a better room and a bit more challenging. The space could use an upgrade. The womans locker room comes stocked with towels, hair dryer, shampoo/conditioner, body wash and mouth wash. It gets very busy during peak hours but still has plenty of space and machines to get a workout in.
Charged me 4 months worth of payments because of customer-manager miscommunication problems. They said that they would send me a cancellation email to proceed with refunds, but I haven't heard back from them at all. I called 8 times from South Korea where I'm currently serving in the military, but each and every time I called, they didn't sound like they were willing to help.
Charged me 4 months worth of payments because of customer-manager miscommunication problems. They said that they would send me a cancellation email to proceed with refunds, but I haven't heard back from them at all. I called 8 times from South Korea where I'm currently serving in the military, but each and every time I called, they didn't sound like they were willing to help.
Pros:
Friendly staff
Location
Good offering of classes
Cons:
Crowded
Small and very crampt feeling especially during peak times
Half of the mens showers have been out of service for weeks which is just unacceptable
Equipment often out of service and not quickly fixed
Pros:
Friendly staff
Location
Good offering of classes
Cons:
Crowded
Small and very crampt feeling especially during peak times
Half of the mens showers have been out of service for weeks which is just unacceptable
Equipment often out of service and not quickly fixed
Friendly staff, and a good mix of people. Whether you a powerlifter. Or an older gentleman. Or older lady. Good vibes here.
Although they need to pull up the rubber mats and clean for the rotting smell.
The experience overweight the rotting smell.
Great for a gym to go to during lunch. Their yoga classes could be in a better room and a bit more challenging. The space could use an upgrade. The womans locker room comes stocked with towels, hair dryer, shampoo/conditioner, body wash and mouth wash. It gets very busy during peak hours but still has plenty of space and machines to get a workout in.
Great for a gym to go to during lunch. Their yoga classes could be in a better room and a bit more challenging. The space could use an upgrade. The womans locker room comes stocked with towels, hair dryer, shampoo/conditioner, body wash and mouth wash. It gets very busy during peak hours but still has plenty of space and machines to get a workout in.
