Allie Bosarge
January 10, 2020 10:44
!!!DO NOT JOIN THIS CLUB!!!
I joined Boston Sports Club when I first moved to Boston because they had a free trial and my company has a corporate account with them; I mostly enjoyed it initially. The convenience of so many locations makes it fairly easy to get to and the classes and teachers are fine, though they do sub quite a bit at certain locations and the studio rooms are not all maintained to the same level of cleanliness. Those things didn't bother me too much because the locker rooms are clean and it's a gym after all.
BUT the lasting bad taste that will have me bashing this gym until it goes out of business is the way that the employees treat you when you try to ask a question or cancel your membership.* When my anniversary of membership was coming up I decided I wanted to cancel for a number of reasons. Well let me tell you, this was nearly impossible. After 2 months of trying to cancel in person and being either waived off and offered a freeze or told that a manager must be present for me to do so I was so frustrated that I left work early to make SURE that a manager would be present for me to cancel. I waited 30 minutes and then when this woman walked out of the office to meet me the first thing that was said to me was not "how can I help" it was "So, why are you canceling when everyone else is joining?"
!!!!! no. no. no. She was rude the entire time, barely made eye contact with me, was patronizing, and did NOT listen when I told her that the front desk employees could never answer questions when I asked, and were dismissive when I tried to set up a meeting with her.
Listen. If you're going to blood-sign a gym contract I implore you DO NOT DO IT HERE. Go to Equinox, join a private studio, for goodness sake go ANYWHERE BUT HERE. Planet Fitness or even a walk around Post Office Square will lead to far less stress and will be better for your health.
After all of this, I found out that I didn't even have an "annual" type of contract and could have canceled at "any time" HA!!!! But wait there is MORE! When I checked my contract it was full of errors. Incorrect address, incorrect dates of execution, and they didn't even have a copy of my signature on file. I was told I would still have to pay not only the annual fee (for a year that I will not even be using) but for the month that I tried to cancel, and for the month of January because, you know it doesn't matter when you TRY to cancel it matters when they LET you cancel, and then it goes into effect 30 days from then.
If you're still reading this, listen.
These people are rude, they are not knowledgeable or helpful, and the bottom line is you are just a number and a dollar sign to them. They do not care and no one should pay $70 a month for that sort of treatment.
*My experience was mainly at the Prudential location and that this is directed at desk attendants and general management*