Hasan Hammad
November 23, 2019 13:16
The so called COO named Cam is extremely unprofessional, lacks business etiquette, and should not be a part of the Title Family. I've had a nationwide access membership for about 5 years now, and never had any location turn me down. I arrive 15 min prior to class since it's my first time trying this location. I scan in and sit on the bench. Cam, who was doing mit work in the ring, quickly stops and tells the lady at the front desk to check my membership. She comes over and tells me I cannot use this location. I said I was under the impression that my nationwide pass is good everywhere, and Cam shouts from the ring "not here or Manahattan". I was like well I didn't know and I already paid for parking, so can I just take the class this one time. The lady said drop in class is $35. So a 5 year member with nationwide access cannot use your location once, but non-members can get their 1st class free? This incident clearly exemplifies the unprofessionalism of this so called COO named Cam. Basic customer service etiquette is to say "unfortunately this location is not part of the nationwide pass, but since you're already here and paid for parking you can use our location this one time." I will highly recommend for corporate to pay a visit to this location and teach this Cam character basic business etiquette and customer service! I'll always be a Title advocate, but will never recommend this location to anyone based on this incident.