Bridget McGraw
July 19, 2018 18:13
So my review is conflicted. The gym is clean and the machines are well maintained, the elliptical selection is kind of sup bar but i like the weight area a lot. The gym is also never crowded and has great climate control. I haven't used personal training yet and probably won't because i can not in good faith give them more money than i already have. My main issue is that management is not trustworthy and super rigid and it feels like they do not care about members.
Before I signed up I asked if they have specials since they're more expensive than most gyms in the area and was told that really wasn't a thing. I dragged my feet for a while because I liked the vibe at my other gym even though they had some serious shortcoming irt to equipment.
So I finally bit the bullet and joined and two days later they started a "join without paying an initiation fee" promotion, so I asked if I could get a partial refund or something since it had literally been a matter of days and also having been told they don't do promotions. They said no and said that these aren't common. If this were a huge chain I'd get it but it's supposed to be a boutique gym and this is how they treat people?
Now the promotion is one month free on top of the no initiation fee thing so I can only assume they're not doing well.
It's just frustrating because I was willing to pay full price, has been told promotions weren't a thing, and kinda feel slapped in the face. Suffice it to say no matter how nice this gym is I will have a constant discomfort with management and can not in good conscience recommend this gym to anyone because of it
I get that this might come across as entitled and i'll own that, but they just so did not remotely care, and i imagine anyone who signed up last week just got unrepentantly screwed out of a free month as well. so yeah, i mean i've had better experiences dealing with management at giant chains and i'm bummed that my beginning of being a member of this gym started off on such a bad foot but what can you do. i'm still gonna go here, i'm just gonna feel less than psyched for a while since i paid nearly $200 more than people who signed up a week after me did.