Yeonsoo Kim
March 30, 2019 15:24
I love the place, group fitness classes and the facility itself are all very nice. However the staff there was SUPER unfriendly and rude. I loved going there for few weeks, but totally changed my opinion about this place after calling them for something and the attitude was totally unexpected. I called to change my membership from $79 regular membership to $900 personal training membership (3x week). Which I consulted about before even signing up. I talked with three employees from the club and they all said I could change my membership whenever I wanted to, there is a 4month commitment to the regular membership but it wouldn't matter if I changed to the personal training membership. However the front desk person kept telling me I am not allowed to change my membership because I didn't fulfill my 4months. She said I would have to keep my membership and purchase extra personal training sessions on top of the membership because I have to keep it for 4 months. I told them names of people I consulted about this but she said "You must have misheard her" which really threw me off- I did not mishear, I double checked and triple checked because I was interested in personal training from the beginning, and plus I am trying to pay more to the club and they are not letting me do it?????Anyways it turns out I was right, I am allowed to change my membership(of course, $79 vs. $900 duh) and not worry about the 4 month commitment I had with regular membership. BUT the front desk person DID NOT SAY a single apology, all the confusion, all the arguments, she didn't have the basic info she should have had; she was like, oh it seems I can do that, and I asked couple more questions afterwards but she sounded like she was so annoyed by that point and kept repeating the same thing she already told me and telling me to come to club on Monday and figure things out. Worst customer service experience, the person I talked to was super unfriendly and rude, almost made me NOT want to go to the club anymore.