bon carlo salilid
October 25, 2017 14:38
They are only good to people who join the membership but they will give you a hard time when you quit.
The staff here are rude, they don't want to listen to your concerns, and they are lying!
Fine, you are going to have "okay" time at the the gym but be prepared when you want to cancel your membership,
So here's my story:
I moved to a different area so I had to cancel my membership. I went there on May 14 to cancel my membership, talked to the lady there and she said they would cancel my membership after 45 days, because there is a 45 day agreement so it would be the last day of June, I even asked a week after if I would be charged after 45 days and the person on the phone told me "no sir, you won't be charged for the month of July". Still, I got charged for July, so I called, and they told me nobody cancelled my membership, and they are going to charge me another 40 dollars for nothing. I called 5 times and they always say, the manager is going to be available this time but the manager is never available to talk to me so I decided to go there by myself and the staff told me that the manager will call me after 2 days. I waited for more than a week and nobody called me.
To all the current members at the gym,
If you want to cancel your membership, ask for a receipt!!!
And to all who wants to be a member of this gym, be prepared for this situation when you cancel your membership!!!