| Tue | 05:00 am -11:00 pm |
| Wed | 05:00 am -11:00 pm |
| Thu | 05:00 am -11:00 pm |
| Fri | 05:00 am -10:00 pm |
| Sat | 08:00 am -08:00 pm |
| Sun | 08:00 am -08:00 pm |
My husband and I were members for several years. In May of 2019 we found out we were moving out of state and went to cancel our membership. We provided written documentation in-person as per their cancellation policy to do so. In June of 2019 our credit card was again charged for our membership, since we were now out of state we called to see why our memberships hadn't been cancelled. They then said they would make sure our memberships were cancelled. We realized last month they had only cancelled my husbands account and had still been charging us every month for 8 months for my membership. When we called to try and cancel and get reimbursed for 8 months of erroneously charging our credit it card we were told there was no documentation regarding the request and that they weren't going to provide us with a refund. While they agreed it didn't make sense we would only cancel one of the two memberships on the account, they told us since they had no documentation of the request they weren't providing us a refund. They did somehow miraculously manage to bend their 'cancellation policy' and cancel my account over the phone. I do NOT recommend this gym and cannot believe their refusal to provide me with a refund for something that was their mistake.
I LOVE this Gym!!! Very clean and the staff are very helpful and polite. This gym offers towels and the locker rooms are always clean. I've always been skeptical about using gym showers, but the ones here are very clean. The layout of the gym is perfect lots of space, new equipment and since I've been going for the last two months it hasn't been crowded. This is my first gym membership after touring many gyms in the area and I would like to think WSC for the amazing experience!
I've been a member of Washington Sports Club for over a year. I've been to the Dupont Circle, Bethesda, and Georgetown locations and had a great experience at each one. Staff members have been super helpful if I've had a question about a machine or a class. The class instructors are awesome and I've loved every single one I've been to. I'm a stickler for cleanliness, which can be hit or miss in a gym. At Washington Sports Club it has been a hit every time! It has been a cost-effective, non-intimidating, and overall awesome place to work out!
Do NOT do NOT DO NOT sign up for this gym.
On the surface it seems pretty straight forward - a fairly cheap monthly rate for a full service gym. At that rate - I decided to over look the ghetto condition of almost the entire facility. The locker room is usually dirty - the showers disgusting - most of the equipment either broken or partially broken and the abrupt attitude of the staff (I doubt they get paid much).
They have this "locker room switch" thing they do for maintenance where the women's locker room becomes the men and the men's becomes the women's. The problem with that is if you are renting a monthly locker so you can keep some of your basic workout materials there - you're screwed you can't get to them. (Pro Tip: WSC don't make maintenance you're customer's problem - fix things when you're closed - if you can't afford to fix things after hours - perhaps you're in the wrong business)
Final straw came when I discovered they had cut the lock on my monthly locker and taken all my property inside (even though I paid and they have the contract on file). The person "in charge" of the location could not be any less helpful - telling me to come back another day and talk to a manager - pretending she could not get one on the phone
To WSC - lesson 1 in customer service - DO NOT let a customer leave your store feeling wronged - do whatever is necessary to make it right - or they'll light you up on socials and never be back.
To Google - DO NOT GO TO THIS GYM. There's a new Planet Fitness down the street - sure they serve Pizza (odd I know) - but I am thinking their customer service is better that WSC
My name is malang sarjo i enroll at the wsc July 7th due to my job move me to an other state i decided to terminate my enrollment the 17th July,i went to the location silver spring down town Maryland to terminate my enrollment i was helped by osman kamara after he helped me i asked him multiple times they not gonna deduct any money from my acount he told me no just the month August after what he told me today my acount was charged $69.99,i been calling to speak to a manager Gerald Martin i was played like a little boy by the receptionists one told he is not around the one told me he is busy,what a poor horrible service to wards customer seems like my issue is not important the bottom line is i need my $69.99 i work hard for and am not gonna be robb by wsc bunch of thieves and very unprofessional staff i will tell all my family and friends to stay away from wsc
My name is malang sarjo i enroll at the wsc July 7th due to my job move me to an other state i decided to terminate my enrollment the 17th July,i went to the location silver spring down town Maryland to terminate my enrollment i was helped by osman kamara after he helped me i asked him multiple times they not gonna deduct any money from my acount he told me no just the month August after what he told me today my acount was charged $69.99,i been calling to speak to a manager Gerald Martin i was played like a little boy by the receptionists one told he is not around the one told me he is busy,what a poor horrible service to wards customer seems like my issue is not important the bottom line is i need my $69.99 i work hard for and am not gonna be robb by wsc bunch of thieves and very unprofessional staff i will tell all my family and friends to stay away from wsc
The gym has plenty of equipment and space, however there's a severe lack of cleanliness. The free weights section is horrendously disorganized, weights are never in their correct places and patrons make little effort in placing them back. If you need a certain weight... You're better off looking on the floor.
Speaking of the floor.. You'll find weights used in other machines all over the place.
Many of the machines are missing weight pins, which means you'll have to go search an unused machine and take its pin.
Most of the garbages are almost always full with used wipes that others used to wipe off their sweat from equipment.
Staff are very rude : this seems to be an ongoing issue that hasn't been resolved, based on prior reviews. For instance, I literally stood in front of the counter for a minute being ignored by the staff person while she was socializing with her friends, until *her friend * pointed out to her that she should scan me in. How is this acceptable? I guess the owner / manager just doesn't care about service.
The gym has plenty of equipment and space, however there's a severe lack of cleanliness. The free weights section is horrendously disorganized, weights are never in their correct places and patrons make little effort in placing them back. If you need a certain weight... You're better off looking on the floor.
Speaking of the floor.. You'll find weights used in other machines all over the place.
Many of the machines are missing weight pins, which means you'll have to go search an unused machine and take its pin.
Most of the garbages are almost always full with used wipes that others used to wipe off their sweat from equipment.
Staff are very rude : this seems to be an ongoing issue that hasn't been resolved, based on prior reviews. For instance, I literally stood in front of the counter for a minute being ignored by the staff person while she was socializing with her friends, until *her friend * pointed out to her that she should scan me in. How is this acceptable? I guess the owner / manager just doesn't care about service.
There are a lot of good things about this club. But management never enforces the "no cell phone while on a machine" rule, and many inconsiderate patrons hog the machines, not even exercising, as a result. In addition, the choice of pop music played in the club is atrocious. How about jazz, ambient, or African music? Today I heard a song in which the main lyric was "yes", uttered several hundred times. The maintenance of machines is not impressive.
Update 2018-07-19: maintenance of machines is terrible. The staff don't even replace missing pins on weight stacks. With regard to management, place is like a ghost town.
There are a lot of good things about this club. But management never enforces the "no cell phone while on a machine" rule, and many inconsiderate patrons hog the machines, not even exercising, as a result. In addition, the choice of pop music played in the club is atrocious. How about jazz, ambient, or African music? Today I heard a song in which the main lyric was "yes", uttered several hundred times. The maintenance of machines is not impressive.
Update 2018-07-19: maintenance of machines is terrible. The staff don't even replace missing pins on weight stacks. With regard to management, place is like a ghost town.
Its very unprofessional, they let u in promotionally , & robes u professionaly
I beg ur pardon my friends I recommend to use this gym
I enjoy the club. Been going there over 1 year now. I have 1 issue. Stairmaster machine broke since last November. When I mentioned it to the front desk staff they directed me to the fitness manager (Cody). I have emailed him about 5 times in 90 days because the machine was never fixed nor replaced! His reply was short with me regarding my request. "We are getting brand new machine for Christmas" he said. I replied, "is this stairmaster being replaced?" Cody gave the same response! Needless to say he was rude and the machine was never replaced. That was 7 months ago!
There are a lot of good things about this club. But management never enforces the "no cell phone while on a machine" rule, and many inconsiderate patrons hog the machines, not even exercising, as a result. In addition, the choice of pop music played in the club is atrocious. How about jazz, ambient, or African music? Today I heard a song in which the main lyric was "yes", uttered several hundred times. The maintenance of machines is not impressive.
This gym is amazing. It is always clean and all of the staff are polite and professional. They have a great range of equipment so I can easily switch up my routine as often as I'd like.
I have never been to another gym where the staff was so universally polite. Most places I go it is always a mixed bag, but here I have never had a negative experience over my 6 months of going.
Their personal trainers are great, though I cannot fit sessions into my schedule right now, I plan to start as soon as I have the time.
I also enjoy the hours that are offered. Even though I do not have a regular schedule I find it very easy to find a time to work out.
The location is also very convenient. It is easy to fit a workout in between seeing friends and running errands.
This gym is amazing. It is always clean and all of the staff are polite and professional. They have a great range of equipment so I can easily switch up my routine as often as I'd like.
I have never been to another gym where the staff was so universally polite. Most places I go it is always a mixed bag, but here I have never had a negative experience over my 6 months of going.
Their personal trainers are great, though I cannot fit sessions into my schedule right now, I plan to start as soon as I have the time.
I also enjoy the hours that are offered. Even though I do not have a regular schedule I find it very easy to find a time to work out.
The location is also very convenient. It is easy to fit a workout in between seeing friends and running errands.
I dont know what is going on with the AC in this location. It seems like it works a month, then stops working for two weeks and so on. We're on summer already, its way too hot, not even outside is that hot. You start sweating just from walking upstair, and since everyone is sweating excessively, all the equipment is disgusting. Hope this problem gets definitely fixed.
It's a good place to work out.
They continue to randomly charge my credit card after my wife canceled the membership.
Since mid april they tried to charge $200.
Useles to say this is going straight to the fraud reports
They continue to randomly charge my credit card after my wife canceled the membership.
Since mid april they tried to charge $200.
Useles to say this is going straight to the fraud reports
Over all it is a decent place and I like it. But, do not give them your bank credentials because they mostly rob your account. Overcharge you and not refund you back after promising they will. I spoke with the manager and he wasn't helpful at all. I don't recommend this gym. If you are a member already please check your bank statements before you lose money.
I just have to take a moment to praise the staff at this gym! This is the third WSC that I visited, trying to figure out which location will suit my needs the best. This Silver Spring location is a perfect fit and honestly, 70% of that was attributed to the staff there! In particular, Osman Kamara, the sales manager. From the moment I walked in, I was greeted by him, taken on a personal tour, and had a genuine conversation where he answered all of my questions without making me feel rushed or pressured. To be honest, I bought a membership because of his great customer service skills!
For the actual gym review: the amenities are great! I transferred from PF because it was becoming too saturated. At WSC, there are ALWAYS opened machines no matter the time of day, the locker rooms are kept clean and the sauna is a plus. Haven't personally tried their crossfit section, but the equipment there seems very modern.
I just have to take a moment to praise the staff at this gym! This is the third WSC that I visited, trying to figure out which location will suit my needs the best. This Silver Spring location is a perfect fit and honestly, 70% of that was attributed to the staff there! In particular, Osman Kamara, the sales manager. From the moment I walked in, I was greeted by him, taken on a personal tour, and had a genuine conversation where he answered all of my questions without making me feel rushed or pressured. To be honest, I bought a membership because of his great customer service skills!
For the actual gym review: the amenities are great! I transferred from PF because it was becoming too saturated. At WSC, there are ALWAYS opened machines no matter the time of day, the locker rooms are kept clean and the sauna is a plus. Haven't personally tried their crossfit section, but the equipment there seems very modern.
Came as a guest the front desk person require me to leave my ID. To my surprise apond leaving I noticed my ID out in the open with no front desk person around. Leaving my personal information unsecured and open for public confiscation was not a good way of showing a guest what WSC has to offer.
They are only good to people who join the membership but they will give you a hard time when you quit.
The staff here are rude, they don't want to listen to your concerns, and they are lying!
Fine, you are going to have "okay" time at the the gym but be prepared when you want to cancel your membership,
So here's my story:
I moved to a different area so I had to cancel my membership. I went there on May 14 to cancel my membership, talked to the lady there and she said they would cancel my membership after 45 days, because there is a 45 day agreement so it would be the last day of June, I even asked a week after if I would be charged after 45 days and the person on the phone told me "no sir, you won't be charged for the month of July". Still, I got charged for July, so I called, and they told me nobody cancelled my membership, and they are going to charge me another 40 dollars for nothing. I called 5 times and they always say, the manager is going to be available this time but the manager is never available to talk to me so I decided to go there by myself and the staff told me that the manager will call me after 2 days. I waited for more than a week and nobody called me.
To all the current members at the gym,
If you want to cancel your membership, ask for a receipt!!!
And to all who wants to be a member of this gym, be prepared for this situation when you cancel your membership!!!
I am a regular at WSC Silver Spring. I particularly enjoy the spin and yoga classes, plus the weights and stretching areas. The staff is welcoming and friendly. Management could improve member satisfaction by doing a better job of maintaining/repairing the equipment and increasing the number and types of classes offered. Thanks!
Diego Lopez is an outstanding trainer. He tailors to my needs and capacities, listens and solicits my feedback, is knowledgeable about exercise progression and form.
If I could give them 0 I would. They are very nice until you decided to cancel your membership. They don't even act to serve their customers right. They are such a cheat. I joined them and I decided it would be a waste of money since i like walking outdoors. So, I called to cancel my membership after a couple of hours joining the gym. The guy said no problem and I should get my money back. The next day I noticed on my account that I got charged even more without my knowledge. I called to clarify what is happening. They told me the manager would call me right back. They never did. I called the next day, I got the same response. I decided to go in person. The manager was very unprofessional and didn't even try to tell me the reason for extra charge. She said I will get my money back and keep cutting me off when I tried to voice my concern. Now I have to cancel my card so that this crooks won't take my money again. Very disappointing. If u can, please stay very much away.
If I could give them 0 I would. They are very nice until you decided to cancel your membership. They don't even act to serve their customers right. They are such a cheat. I joined them and I decided it would be a waste of money since i like walking outdoors. So, I called to cancel my membership after a couple of hours joining the gym. The guy said no problem and I should get my money back. The next day I noticed on my account that I got charged even more without my knowledge. I called to clarify what is happening. They told me the manager would call me right back. They never did. I called the next day, I got the same response. I decided to go in person. The manager was very unprofessional and didn't even try to tell me the reason for extra charge. She said I will get my money back and keep cutting me off when I tried to voice my concern. Now I have to cancel my card so that this crooks won't take my money again. Very disappointing. If u can, please stay very much away.
If I could give them 0 I would. They are very nice until you decided to cancel your membership. They don't even act to serve their customers right. They are such a cheat. I joined them and I decided it would be a waste of money since i like walking outdoors. So, I called to cancel my membership after a couple of hours joining the gym. The guy said no problem and I should get my money back. The next day I noticed on my account that I got charged even more without my knowledge. I called to clarify what is happening. They told me the manager would call me right back. They never did. I called the next day, I got the same response. I decided to go in person. The manager was very unprofessional and didn't even try to tell me the reason for extra charge. She said I will get my money back and keep cutting me off when I tried to voice my concern. Now I have to cancel my card so that this crooks won't take my money again. Very disappointing. If u can, please stay very much away.
They are only good to people who join the membership but they will give you a hard time when you quit.
The staff here are rude, they don't want to listen to your concerns, and they are lying!
Fine, you are going to have "okay" time at the the gym but be prepared when you want to cancel your membership,
So here's my story:
I moved to a different area so I had to cancel my membership. I went there on May 14 to cancel my membership, talked to the lady there and she said they would cancel my membership after 45 days, because there is a 45 day agreement so it would be the last day of June, I even asked a week after if I would be charged after 45 days and the person on the phone told me "no sir, you won't be charged for the month of July". Still, I got charged for July, so I called, and they told me nobody cancelled my membership, and they are going to charge me another 40 dollars for nothing. I called 5 times and they always say, the manager is going to be available this time but the manager is never available to talk to me so I decided to go there by myself and the staff told me that the manager will call me after 2 days. I waited for more than a week and nobody called me.
To all the current members at the gym,
If you want to cancel your membership, ask for a receipt!!!
And to all who wants to be a member of this gym, be prepared for this situation when you cancel your membership!!!
They are only good to people who join the membership but they will give you a hard time when you quit.
The staff here are rude, they don't want to listen to your concerns, and they are lying!
Fine, you are going to have "okay" time at the the gym but be prepared when you want to cancel your membership,
So here's my story:
I moved to a different area so I had to cancel my membership. I went there on May 14 to cancel my membership, talked to the lady there and she said they would cancel my membership after 45 days, because there is a 45 day agreement so it would be the last day of June, I even asked a week after if I would be charged after 45 days and the person on the phone told me "no sir, you won't be charged for the month of July". Still, I got charged for July, so I called, and they told me nobody cancelled my membership, and they are going to charge me another 40 dollars for nothing. I called 5 times and they always say, the manager is going to be available this time but the manager is never available to talk to me so I decided to go there by myself and the staff told me that the manager will call me after 2 days. I waited for more than a week and nobody called me.
To all the current members at the gym,
If you want to cancel your membership, ask for a receipt!!!
And to all who wants to be a member of this gym, be prepared for this situation when you cancel your membership!!!
