| Tue | 09:00 am -05:00 pm |
| Wed | 09:00 am -05:00 pm |
| Thu | 09:00 am -05:00 pm |
| Fri | 09:00 am -05:00 pm |
| Sat | 09:00 am -05:00 pm |
| Sun | 09:00 am -05:00 pm |
Excellent instructors! I have just finished one year as a member of Club Pilates and I can't say enough about the wonderful instructors. They take time to explain every move and the importance of doing pilates correctly. People often think Pilates is easy. Reformer pilates is not easy and it is a great workout (I love using TRX and weights during class). I brought our children (in their 20s) and they loved it so much that our daughter joined the Club Pilates where she lives (out of state). Christy, Emily, Amanda and Avery are the four instructors I go to regularly and they are all a 10 on a 10 scale - or more. Love the facility, too, plus the small size of the classes.
I enjoyed working with the pilates reformer on my trial visit, so I enrolled in the three month special. That is where my enjoyment ends. The customer service is so tough here, as they rarely answer the phone, do not return voicemails and don't follow through on email. On the day I asked to cancel my membership I was told there is a 30-day advanced notice. I emailed the cancellation form the next day, knowing I would invoke sunk costs for the following month. I never heard back, so I asked for confirmation. They reached back out, said they never got the form (I send it via email so there is a record) and so I resent and let them know. I again never heard back. I am still getting charged two months later. I would highly consider the customer service in your equation of deciding to put your credit card on file with this company.
I enjoyed working with the pilates reformer on my trial visit, so I enrolled in the three month special. That is where my enjoyment ends. The customer service is so tough here, as they rarely answer the phone, do not return voicemails and don't follow through on email. On the day I asked to cancel my membership I was told there is a 30-day advanced notice. I emailed the cancellation form the next day, knowing I would invoke sunk costs for the following month. I never heard back, so I asked for confirmation. They reached back out, said they never got the form (I send it via email so there is a record) and so I resent and let them know. I again never heard back. I am still getting charged two months later. I would highly consider the customer service in your equation of deciding to put your credit card on file with this company.
I enjoyed working with the pilates reformer on my trial visit, so I enrolled in the three month special. That is where my enjoyment ends. The customer service is so tough here, as they rarely answer the phone, do not return voicemails and don't follow through on email. On the day I asked to cancel my membership I was told there is a 30-day advanced notice. I emailed the cancellation form the next day, knowing I would invoke sunk costs for the following month. I never heard back, so I asked for confirmation. They reached back out, said they never got the form (I send it via email so there is a record) and so I resent and let them know. I again never heard back. I am still getting charged two months later. I would highly consider the customer service in your equation of deciding to put your credit card on file with this company.
Amazing facilities and instructors. Seeing such positive results and its only been two weeks. Feeling better inside and out. Highly recommend trying out a class.
Amazing facilities and instructors. Seeing such positive results and its only been two weeks. Feeling better inside and out. Highly recommend trying out a class.
Amazing facilities and instructors. Seeing such positive results and its only been two weeks. Feeling better inside and out. Highly recommend trying out a class.
