Davina D
October 25, 2017 11:30
As much I don't like writing bad reviews, I feel like if other parents knew the experience my 9 month old had at this facility they would turn the other direction as I would have if I knew. One star is too high of a rating for the Early Learning Center.
I moved from Out of town and decided to take my 9 month old there while I interviewed for jobs in the area and get back to work. I trusted the YMCA because of their family and christian based values. This facility is far from it.
His first week there, when I arrived to pick up my baby, he was left sitting in front of their laundry room crying by himself, he was the only child left at 5:30pm and the facility closes at 6:30pm. The teacher left my infant son crying while she decided to clean up early. I came to discover he had not napped or eaten well that day, which was out of his character. I decided to give the teacher the benefit of the doubt after all this was a christian facility. This happened two more times after, only to discover my infant son was sitting in an poppy diaper and he had not eaten all day and they didn't even call me at all! I called every single day and I was told he was doing fine. The third time this happened I could literally feel my heart breaking, once again the teacher told me he just started and crying and this time I confronted her about the issue and she told me "You can't expect us to take care of you baby the way you would, I allow him to cry for about 10 minutes before I pick him up" I was mortified to find out his basic needs of being feed, changed, and put down at his nap time. I then asked why I hadn't been notified that he didn't drink his bottle and further asked why they didn't give my son any baby food, and she argued and stated "My daughters came here and they cried for two weeks straight". I explained to her that I had a background in Early Childhood and that didn't make since to let a baby continue to cry and it was flat out wrong and mortifying.
Finally I spoke to the Director, although she was cordial, it was disappointing on how she lacked compassion and didn't remove that particular teacher from the infant room. Nothing was done and that same teacher is there to this day.
Please do yourself and your child a big favor and don't entrust these people with your children. I'm so heartbroken that I ever entrusted these people with my little baby.