A Google User
June 1, 2018 05:44
The gym is generally clean and it's rarely crowded (this is the South Bend location; I hear the Mishawaka one has more people.) The staff is friendly and the equipment is well-maintained. The owners won't buy new equipment--one staff member told me that "dozens" of people had asked for a $200 piece of equipment that lets you do standing crunches, but they refuse to buy new equipment--and maintenance of the gym proper is often inadequate. Over the course of a few months, the temperature in the gym increased from 72 degrees (already too warm) to 78, but the staff didn't acknowledge the problem. Then, one day when water started to pour from the ceiling, a repairman finally came and chastised the manager loudly (many of us could hear him) for being too cheap to replace a 25-year-old AC system. In order to keep the old system going, the managers try not to put any strain on it, so the gym is not cool. Since all the windows in the gym are sealed shut and there are no portable fans, the result is an uncomfortable gym during the summer months. That's why I didn't renew my membership. Beacon's opening a new location soon, but I'm sure I'm not the only (former) member who wishes they'd put some more effort into caring for the gyms they already have.