Charrina Crawford
June 4, 2018 05:45
I signed my daughters up for this class together. When we started there were 3 teachers and smaller classes. My oldest daughter would go for 3 classes and then afterwards I started my youngest daughter for one class. Due to my schedule they could only go on Saturdays. The class size tripled and the teachers went to one. My oldest has ADD and it became an anxiety issue for her. In March I contacted the owner, Mr Taylor and he told me to contact his 3rd party bulling company as he didnt deal with the billing etc. I contacted them and was told several diff things by several supervisors including things such aa they didnt have a copy of my contract to go over with me, and they couldnt provide me with anything in writing as to their medical cancellation policy. It took me 3 mintha to cancel all while I paid $240 for classes. Then I hadnt been taking my youngest daughter because it was one contract. I FINALLY got the contract cancelled and I receive a bill for $320 which is the remaining 4 months of the contract charging my youngest at full rate which this was never even mentioned by Mr. Taylor or the billing company. In total this is $540 for services this man never rendered and played with my request for cancellation. My youngest had not been since April as I was cancelling the contract. The wording used from Mr Taylor od the bulling company was it was always the contract will be cancelled never partial etc. I didnt not sign individual contracts. My youngest was the second sign up and was $40 as the discounted rate. I would have NEVER signed up a 6 yr old for 1 1-hr class a week for $80. If this was in fact 2 contracts, then why did they close it if bringing my second chuld was still an option? Both companies have shady billing practices.The billing company kept changing their requirements and when I asked Mr. Taylor to call in and get clarification he didnt. Mr Taylor stooped answering my phone calls an emails in regards to HIS third party company being very unprofessional. He will not answer my phone calls and I know because when I call from a different number, he answers. I will be making a report to the BBB regarding Headbangers Kickboxing Academy and Affiliated Acceptance.