A Google User
June 20, 2018 13:14
I went to an intro class and really enjoyed it! Ended up getting a basic membership to try it out, though it was a little pricey. I mostly took classes with Amanda and she was great!
Unfortunately when I decided to cancel my membership I had a horrible experience. I went online a week before my subscription renewed because I knew all memberships were auto renew. There was no cancellation button or instructions. I clicked around on all the pages and couldn't locate anything that said cancel. Ultimately I decided I would remove my credit card information so the charge couldn't process. The website wouldn't allow me to remove the numbers without entering a new card. I called Cirque Indy but they only have a voicemail that the recording says is checked twice a week, I left a message.
The following week my card was charged the $80 and again I contacted Cirque Indy via voicemail and this time also email. I received a response from the owner via email that customers are expected to be responsible for their own renewals and this was not the business' responsibility. I explained that I tried to cancel but there were no instructions, I couldn't locate a cancel button or remove my card information. She offered only partial repayment. I asked for full repayment since I would not be attending any classes and did my due diligence to attempt to cancel my subscription. I suggested instructions for cancellation be added to the receipt and the website moving forward.
Ultimately she would only refund half of my money saying it was a burden to offer repayment, which I don't understand because if she could offer $40, she could offer the full $80 just as easily. I'm out $40 for absolutely nothing, my membership has been cancelled so I can't attend anything for it, and unfortunately will not be interested in attending again based on the way I was treated.