Open Now
- Address:7245 Maplecrest Rd, Fort Wayne, IN 46835
- Phone:(260) 969-0575
- Website:http://www.maxfitnessftw.com
- Rating:2.4
- Hours: 24 hours
Max Fitness
Reviews
Rated 2.4/5 based on 20 customer reviews.
RipAndRiley
December 4, 2018 17:19
I told a staff member that I wanted a month by month membership. I was told the cost was 49 dollars for the initial enrollment and then there would be a monthly fee of 25 per month. I asked if the 49 dollar enrollment fee could be waived for a new member and I was told she would talk to a manager to see if she could give me a better deal. I was told the fee was waived. When I tried to cancel the membership I was told that when they waived the fee they changed my membership to a 12 month membership. I said I did not approve this change. They showed me the paperwork but the thing is my initials are in a box that could be signed for either option. I honestly believe they may have changed it after I signed it, but I did not ask for paperwork when I signed up so I can't prove it. I had to pay 127 dollars to get out of the contract and I only went to the place twice. I paid the money to get out of the contract because I don't like dealing with a deceptive company. I have told some of my friends and family about my experience and they have promised to spread the word about this place. They know I very rarely have a negative word to say about anyone. Please always save your contracts and I would advise you not to trust them.
Ashley Bowman
September 24, 2018 14:31
I too had an issue with cancellation of my membership and am still going through it. I canceled prior to moving to another city. I went in the store on maplecrest and the person working there had me write my name and address down on paper and the reason for cancellation he notified me that because of when I was canceling I would see another bill the following month. This was in April 2018 it is now September and after calling 3 times in the past 2 months they have not canceled it are still billing. And said they are unsure I will be able to refund. I filed a BBB complaint. I recommend anyone else who experiences this problem file one as well. There is one other complaint on their they did not answer. I am compiling all the info I can send them or hand them in person to get my money back but it looks as if no one has been refunded. Also another manglager told me we have many people who forget to cancel and do this months later to get there money back. Lol really you guys make a mistake and blame me. How about check your cameras? I dont care if you have to go through 3 months of footage to find me I'm on there canceling. Also they told me later it's all done online, and then used the excuse that the guy their is a new manager/owner. But this has been a problem for a few years as I have seen on here.
A Google User
May 22, 2018 14:47
Terrible customer service. I went in back in June or July of 2017 to change my method of payment. At that time, I also signed my cancellation and wanted it to be implemented upon completion of my contract. So I wasn't trying to get out of a contract early or anything. I was starting up my Master's program and could use the school's gym, so I just didn't need the membership anymore after my contract finished. It is now May and I noticed that I was charged again by them. My wife normally handles the balancing of the checking accounts, I just happened to check this one time and noticed this charge. I went into the Maplecrest location and the lady working the front desk was extremely polite, but stated that since I was unable to present a receipt she was unable to help and referred me to the billing manager. The billing manager gave me a call about an hour or so later and started the conversation off with "What do you want?" Extremely cold and unprofessional. I explained my situation, and how I had recently moved and recently had a baby, which consisted of a lot of remodeling around the house, so I was unable to locate the receipt. I further suggested that they can see that I have faithfully paid my fees to the completion of my contract and have not once signed in to use the gym since that summer when I started school back up. It is easy to deduce from these findings that it is very possible that the error is on their end, especially considering how many people seem to have issues with cancelling their memberships and being charged after the fact. I also stated that from a business standpoint I understand asking for a receipt, but from a customer service standpoint you would think they would understand the extenuating circumstances, want my business and my friend's business in the future, and thus be a little more understanding with making the situation right. The billing manager disagreed and stated that I would have to come back in to sign and cancel or send a letter in the mail (which really frustrated me...why didn't they have me do this when I was in there earlier?). I asked for the number for her boss, which she replied was corporate and they don't give that number out so I'd have to contact them via the website. She was extremely cold, insensitive and provided terrible customer service. I have since reached out to corporate office via the website contact us link. I truly am hopeful that this situation gets resolved. If they want my future business after graduation, they need to make this right. If it does get resolved, I will come back and edit this post to reflect the good quality customer service that corporate provides. Until that time, however, Max Fitness will never have my business, or the business of my friend's if I have any say about it, again. As of right now, all I have witnessed is extremely unethical business practices in order to make a quick buck.
Brandon DeArmond
May 22, 2018 14:47
Terrible customer service. I went in back in June or July of 2017 to change my method of payment. At that time, I also signed my cancellation and wanted it to be implemented upon completion of my contract. So I wasn't trying to get out of a contract early or anything. I was starting up my Master's program and could use the school's gym, so I just didn't need the membership anymore after my contract finished. It is now May and I noticed that I was charged again by them. My wife normally handles the balancing of the checking accounts, I just happened to check this one time and noticed this charge. I went into the Maplecrest location and the lady working the front desk was extremely polite, but stated that since I was unable to present a receipt she was unable to help and referred me to the billing manager. The billing manager gave me a call about an hour or so later and started the conversation off with "What do you want?" Extremely cold and unprofessional. I explained my situation, and how I had recently moved and recently had a baby, which consisted of a lot of remodeling around the house, so I was unable to locate the receipt. I further suggested that they can see that I have faithfully paid my fees to the completion of my contract and have not once signed in to use the gym since that summer when I started school back up. It is easy to deduce from these findings that it is very possible that the error is on their end, especially considering how many people seem to have issues with cancelling their memberships and being charged after the fact. I also stated that from a business standpoint I understand asking for a receipt, but from a customer service standpoint you would think they would understand the extenuating circumstances, want my business and my friend's business in the future, and thus be a little more understanding with making the situation right. The billing manager disagreed and stated that I would have to come back in to sign and cancel or send a letter in the mail (which really frustrated me...why didn't they have me do this when I was in there earlier?). I asked for the number for her boss, which she replied was corporate and they don't give that number out so I'd have to contact them via the website. She was extremely cold, insensitive and provided terrible customer service. I have since reached out to corporate office via the website contact us link. I truly am hopeful that this situation gets resolved. If they want my future business after graduation, they need to make this right. If it does get resolved, I will come back and edit this post to reflect the good quality customer service that corporate provides. Until that time, however, Max Fitness will never have my business, or the business of my friend's if I have any say about it, again. As of right now, all I have witnessed is extremely unethical business practices in order to make a quick buck.
John Forish
May 21, 2018 16:56
They are nice enough until you try to cancel your membership. I went in on the 18th of April to cancel my membership. I was told by the guy at the counter that it takes a little while to process the cancellation and that I would most likely be charged for that month, I was. Then this month (May) I am charged my monthly fee again and they also charged my annual fee. I called to ask about it and was told that they didn't have any record of my cancellation request and there is nothing they can do. I was told that I had to come in again to reprocess my cacelation. They said They would not refund the charges. I asked what would happen if I disputed the charge with my bank and was told that they would send me to collection. So because someone on there end didn't process my cancellation request correctly they want to hold my money. Beware of this shady business practice before you become a memeber. I will never do business with the chain of gyms again. And I recommend that you find another one to join also.
A Google User
May 21, 2018 16:56
They are nice enough until you try to cancel your membership. I went in on the 18th of April to cancel my membership. I was told by the guy at the counter that it takes a little while to process the cancellation and that I would most likely be charged for that month, I was. Then this month (May) I am charged my monthly fee again and they also charged my annual fee. I called to ask about it and was told that they didn't have any record of my cancellation request and there is nothing they can do. I was told that I had to come in again to reprocess my cacelation. They said They would not refund the charges. I asked what would happen if I disputed the charge with my bank and was told that they would send me to collection. So because someone on there end didn't process my cancellation request correctly they want to hold my money. Beware of this shady business practice before you become a memeber. I will never do business with the chain of gyms again. And I recommend that you find another one to join also.
Cassie Jordan
May 10, 2018 09:02
Went to this location a few times. Today when I was there using a machine close to the front desk it was pretty obvious that a few of the female employees were gossiping, looking at me and laughing.... need better employees.
A Google User
May 10, 2018 09:02
Went to this location a few times. Today when I was there using a machine close to the front desk it was pretty obvious that a few of the female employees were gossiping, looking at me and laughing.... need better employees.
glenda hinton
March 21, 2018 20:04
Always clean. Have a great variety of equipment. Offer classes at no extra cost.
A Google User
February 18, 2018 16:58
Can be moderately over crowded at times, staff is usually fairly friendly as well. Seems like the people going for the classes love it here. To me it is a little steep for what you get but for the convenience of where this is located it is our go to gym.
shawn keasal
February 18, 2018 16:58
Can be moderately over crowded at times, staff is usually fairly friendly as well. Seems like the people going for the classes love it here. To me it is a little steep for what you get but for the convenience of where this is located it is our go to gym.
Abdullah Al-Modhafar
October 25, 2017 04:23
I like 24/7 gym access, good equipments and friendly staff. I wish if guests can have more than a week of free access pass.
Cara Drake
October 25, 2017 04:23
Absolutely terrible. The billing manager is awful. I went to cancel my membership 4 months ago and it never got canceled. Now I have to pay them more money because of their mistake. When I called to talk to the manager she accused me of being a liar. Then later after arguing hangs up on me. Instead of us coming to an agreement she decides to give the worst customer service I've ever had. Later after the phone call she emails me my old agreement? I'm really confused at why? I will never recommend this place. Very very rude and inconsiderate and obviously don't know how to treat their members. My entire family is also withdrawing their memberships and I am telling everyone who reads this review. Just because they tell you it's canceled doesn't mean it is. Be very very careful when you commit to this place. Also your rates continue to go up. Mine originally was $10 then $15 then $25 to "better serve their members"
Heather Lee
October 25, 2017 04:23
Excellent facility. The only thing it is missing is a rock climbing wall
Adam Spade
October 25, 2017 04:23
Unbelievable. My wife and I had a membership. My family had been going here for years. I had gotten terribly ill from toxic exposure. I had a horrible reaction and was fighting for my life. I kept my membership for a few months but it was clear I was getting worse, not better. I was stuck in bed. My wife went in to cancel our memberships. The guy at the counter didn't know how to cancel MY membership without me there. He told her to have me sign a paper. We followed his instructions. He said we were done and he would handle the rest. About two years later we get a notice from a collection agency for near $300, on top of another near $300 that they pulled from my account during the time I was stuck in bed. They had been charging us the whole time after telling us our cancellation was complete!
I am doing much better now. Thank God. I went in and I confronted them about it and told them what happened, expecting they would be reasonable. Not at all. I'm told they can't do anything about it and they still expect me to pay the bill. They say they will look into it and contact me back. I don't hear from them. I have stopped in multiple times. Crooked show. I am preparing a court case now. What a lousy way to treat your customers.
Heather Lee
October 15, 2017 07:32
Excellent facility. The only thing it is missing is a rock climbing wall
A Google User
October 3, 2017 07:39
Unbelievable. My wife and I had a membership. My family had been going here for years. I had gotten terribly ill from toxic exposure. I had a horrible reaction and was fighting for my life. I kept my membership for a few months but it was clear I was getting worse, not better. I was stuck in bed. My wife went in to cancel our memberships. The guy at the counter didn't know how to cancel MY membership without me there. He told her to have me sign a paper. We followed his instructions. He said we were done and he would handle the rest. About two years later we get a notice from a collection agency for near $300, on top of another near $300 that they pulled from my account during the time I was stuck in bed. They had been charging us the whole time after telling us our cancellation was complete!
I am doing much better now. Thank God. I went in and I confronted them about it and told them what happened, expecting they would be reasonable. Not at all. I'm told they can't do anything about it and they still expect me to pay the bill. They say they will look into it and contact me back. I don't hear from them. I have stopped in multiple times. Crooked show. I am preparing a court case now. What a lousy way to treat your customers.
Adam Spade
October 3, 2017 07:39
Unbelievable. My wife and I had a membership. My family had been going here for years. I had gotten terribly ill from toxic exposure. I had a horrible reaction and was fighting for my life. I kept my membership for a few months but it was clear I was getting worse, not better. I was stuck in bed. My wife went in to cancel our memberships. The guy at the counter didn't know how to cancel MY membership without me there. He told her to have me sign a paper. We followed his instructions. He said we were done and he would handle the rest. About two years later we get a notice from a collection agency for near $300, on top of another near $300 that they pulled from my account during the time I was stuck in bed. They had been charging us the whole time after telling us our cancellation was complete!
I am doing much better now. Thank God. I went in and I confronted them about it and told them what happened, expecting they would be reasonable. Not at all. I'm told they can't do anything about it and they still expect me to pay the bill. They say they will look into it and contact me back. I don't hear from them. I have stopped in multiple times. Crooked show. I am preparing a court case now. What a lousy way to treat your customers.
Abdullah Al-Modhafar
September 4, 2017 14:41
I like 24/7 gym access, good equipments and friendly staff. I wish if guests can have more than a week of free access pass.
Cara Drake
July 18, 2017 20:02
Absolutely terrible. The billing manager is awful. I went to cancel my membership 4 months ago and it never got canceled. Now I have to pay them more money because of their mistake. When I called to talk to the manager she accused me of being a liar. Then later after arguing hangs up on me. Instead of us coming to an agreement she decides to give the worst customer service I've ever had. Later after the phone call she emails me my old agreement? I'm really confused at why? I will never recommend this place. Very very rude and inconsiderate and obviously don't know how to treat their members. My entire family is also withdrawing their memberships and I am telling everyone who reads this review. Just because they tell you it's canceled doesn't mean it is. Be very very careful when you commit to this place. Also your rates continue to go up. Mine originally was $10 then $15 then $25 to "better serve their members"