Abdullah Abdulwahab
February 6, 2018 12:36
Update - Please be aware,
Me and My Fiance decided to participate in their personal trainer program and we paid 180 dollars a month plus 29 dollars per person for Gym access a total of 238 dollars a month, we have been very committed and we show up on time all the time, at first our experience was great till our original trainer moved so then we learned that regular trainers at LA Fitness are PART TIMERS please read this carefully very important, as we continued to go there we got assigned to a different trainer which also LEFT us and now we are on with the third trainer who was really hard to understand and we did not like our session with. So I spoke to the location Manager which was nice enough to escalate the problem to corporate, after multiple attempts to try to get that supervisor to call us back I finally asked for the managers phone number I called and left text message with no response until we call the manager today and he finally called me back. I mentioned to him that we are willing to upgrade to a master trainer if they were willing to compensate us for all the wasted time and money by giving us time with the master trainer for the remaining two months of the contract. he refused to do that and offered me one free session which means we have to give them even more money over the trouble they put us in. SO please save your money and look for a better place, we have been with LA Fitness for years and they don't value that. we are now looking for a different gym that values loyalty