| Mon | 05:00 am - 10:00 pm |
| Tue | 05:00 am - 10:00 pm |
| Wed | 05:00 am - 10:00 pm |
| Thu | 05:00 am - 10:00 pm |
| Fri | 05:00 am - 09:00 pm |
| Sat | 07:00 am - 06:00 pm |
| Sun | 07:00 am - 06:00 pm |
The equipment is well maintained and the staff is nice. They have all the standard cardio/weight equipment as well as a great functional fitness area. The locker rooms aren't the best but they get the job done. The trainers are also great, as they should be given the high prices. I really like my trainer; he's knowledgeable and really cares about helping me reach my goals.
The people complaining about the 30-day cancellation notice didn't pay attention when signing up... They are very clear about this policy and a lot of gyms work the same way.
3/5: interestingly! I tried cancelling the membership and I was told they need a month advance notice for cancellation. I don't get it. Is it a job that requires one month notice before cancellation. I was also not aware of this policy until the day I emailed for cancellation. See attachment!
The facility is nice but no free parking. Subsidized! not ideal for people who drive to work and want to hit gym before leaving the city.
Worst staff members.. front desk staffs are very rude, not responsive and racist.. completely fed up gonna cancel my membership soon..
I have been working out for more than 30 years and I have joined a lot of gyms. This is simply the best. This gym has everything you could want and a few things you likely have never seen before. It is clean, never terribly crowded and I always leave feeling like I got the best workout I could on any given day.
Very rude staff as a rule at all locations. Reserved court times incorrect. Many staff members gawk at gym members while they are working out or sit around on their phone. Dirty, old and broken equipment. Suspect positive reviews are fake. Gym is cold, need a jacket and sweats to workout here. Bathroom floor and gym floors very slippery... lawsuit waiting to happen. Sky High Taxes. Make Chicago Great Again!
Injuries and unclear, inflexible cancellation terms led to me paying for months I could not use gym. Speaking with the office about possible solutions did not help - they cared much more about charging me than keeping me on as a client. Nice gym otherwise, but unsatisfied with how they manage things.
Very unprofessional staff. Lost my watch there when I was interning in Chicago for the summer and the lady at the front desk was absolutely unhelpful in finding it. Said I had to be physically present to check if they had it.
Very unprofessional staff. Lost my watch there when I was interning in Chicago for the summer and the lady at the front desk was absolutely unhelpful in finding it. Said I had to be physically present to check if they had it.
The location is amazing and you ,meet so many enthused trainers and workout partners. Ill always use this planet fitness.
The location is amazing and you ,meet so many enthused trainers and workout partners. Ill always use this planet fitness.
Great facilities for the price.
They will try to take every dime out of you that they can, hoping you won't notice or fight back. So be careful.
We were members at this gym, and we loved it. Staff at this awesome facility are wonderful. Peter and Brian were our favorites. The classes are exceptional, with great teachers. The substitute teachers however are pretty terrible, for every class. Overall, for every minute of this gym that we enjoyed, we had to go through hell with the business office, if not more. I wish I'd never joined. I truly feel for everyone who's said horrible things about their business office and customer service. Sharon, Alyssa, and Lurie are some of the most irresponsible and useless people any business has ever had.
Everything was great and we loved it until I had a serious injury and had to put my membership on hold for 4 months- I'm talking broken vertabrea and foot. This downward spiral all started when I notified them of my injuries. Being a physician myself, I had organized a nice file full of medical documents and reports that I presented to them on regular basis, starting from my injury date to when I was ready to go back to the gym. Due to miscommunication and lack of documentation on their end, they messed up my medical leave of absence. To cover for their own mistake, they wanted to charge me a substantial fee that I just had to pay without explanation.
Going back to the absolute WORST customer service ever, their business office is out of reach, disrespectful, and a complete train-wreck. Other reviews regarding their poor service are no joke. When I say bad, this place's customer service is the worst I have ever had to deal with, in my entire life. For a gym at this price, one expects mediocre customer service if nothing else. Within one week we experienced three unacceptable incidents from them. One of them involved the business office lady, Sharon, yelling at me for her lack of knowledge. She had me crying with real tears. How is it acceptable to pay so much and then go through this?
The other one was Laurie from business office calling past business hours, at 6:45 pm, leaving a sensitive voicemail, and then disappearing on vacation for an unmentioned duration of time. I called her back within 8 minutes. 5 days later and she still hasn't returned my call.
Thirdly, they gladly lost two active members over a minor dispute, because they weren't willing to admit to their own mistakes.
The business office will try to pinch any penny out of you. They tried everything they could to make us pay another month before they cancelled our membership, including lying about billing cycle, and referal fees.
Once they realized we weren't going to pay another month's membership, they tried to run my credit card. Luckily they were not authorized to complete this transaction, and I was notified by my bank.
They also tried to tell my boyfriend he can't cancel because of late notice. But their business office's voicemail contradicted that as well.
Be very careful with this place. They will not let you out of your membership without making you fight a good fight. They are very unethical. The billing office has no dignity. Everyone of my friends who've ever been a member here will tell you that they weren't able to cancel their memberships without kicking and screaming. Please take your hard earned money elsewhere.
They will try to take every dime out of you that they can, hoping you won't notice or fight back. So be careful.
We were members at this gym, and we loved it. Staff at this awesome facility are wonderful. Peter and Brian were our favorites. The classes are exceptional, with great teachers. The substitute teachers however are pretty terrible, for every class. Overall, for every minute of this gym that we enjoyed, we had to go through hell with the business office, if not more. I wish I'd never joined. I truly feel for everyone who's said horrible things about their business office and customer service. Sharon, Alyssa, and Lurie are some of the most irresponsible and useless people any business has ever had.
Everything was great and we loved it until I had a serious injury and had to put my membership on hold for 4 months- I'm talking broken vertabrea and foot. This downward spiral all started when I notified them of my injuries. Being a physician myself, I had organized a nice file full of medical documents and reports that I presented to them on regular basis, starting from my injury date to when I was ready to go back to the gym. Due to miscommunication and lack of documentation on their end, they messed up my medical leave of absence. To cover for their own mistake, they wanted to charge me a substantial fee that I just had to pay without explanation.
Going back to the absolute WORST customer service ever, their business office is out of reach, disrespectful, and a complete train-wreck. Other reviews regarding their poor service are no joke. When I say bad, this place's customer service is the worst I have ever had to deal with, in my entire life. For a gym at this price, one expects mediocre customer service if nothing else. Within one week we experienced three unacceptable incidents from them. One of them involved the business office lady, Sharon, yelling at me for her lack of knowledge. She had me crying with real tears. How is it acceptable to pay so much and then go through this?
The other one was Laurie from business office calling past business hours, at 6:45 pm, leaving a sensitive voicemail, and then disappearing on vacation for an unmentioned duration of time. I called her back within 8 minutes. 5 days later and she still hasn't returned my call.
Thirdly, they gladly lost two active members over a minor dispute, because they weren't willing to admit to their own mistakes.
The business office will try to pinch any penny out of you. They tried everything they could to make us pay another month before they cancelled our membership, including lying about billing cycle, and referal fees.
Once they realized we weren't going to pay another month's membership, they tried to run my credit card. Luckily they were not authorized to complete this transaction, and I was notified by my bank.
They also tried to tell my boyfriend he can't cancel because of late notice. But their business office's voicemail contradicted that as well.
Be very careful with this place. They will not let you out of your membership without making you fight a good fight. They are very unethical. The billing office has no dignity. Everyone of my friends who've ever been a member here will tell you that they weren't able to cancel their memberships without kicking and screaming. Please take your hard earned money elsewhere.
We wanted to play squash as a tourist visiting Chicago. On the phone they told us it's 10$ for a court and 5$ to rent a racket.
Arriving there they charge us another 35$ (per person!!!) as admission phee for a whole day access to the gym. Trying to explain we are not interested in the fitness part... We had to pay the admission anyway. So from 20$ to 80$ for an hour of squash... in a court that isn't super well maintained either.
I'm not going there again.
We wanted to play squash as a tourist visiting Chicago. On the phone they told us it's 10$ for a court and 5$ to rent a racket.
Arriving there they charge us another 35$ (per person!!!) as admission phee for a whole day access to the gym. Trying to explain we are not interested in the fitness part... We had to pay the admission anyway. So from 20$ to 80$ for an hour of squash... in a court that isn't super well maintained either.
I'm not going there again.
I really just joined for the pool...... and then fell in love with the steam room, the sauna and the hot tubs! I'm impressed at the variety of options to get active. The restaurant is unbelievable... I was not expecting that high caliber of food. Try this place out as my guest.... Really. Contact me and I'll be happy to show you around!
I really just joined for the pool...... and then fell in love with the steam room, the sauna and the hot tubs! I'm impressed at the variety of options to get active. The restaurant is unbelievable... I was not expecting that high caliber of food. Try this place out as my guest.... Really. Contact me and I'll be happy to show you around!
Been a member for a year and a half. Never had a bad experience. I spend most of my time in the pool, playing squash or taking the occasional spin class.
The facilities are vast and never feel crowded. They have an 8 or 9 lane pool and I have never had to wait or share a lane. The pool is clean and they keep the chemicals balanced.
I did not join to play squash, but have been lured in. They have a nice setup with attractive courts and league matches. The instructor, Luis, is great. He offers private classes and group sessions for a few players.
This place is clean and drama free.
Paul is absolutely wonderful! He's so welcoming and accommodating. The first time really talking to him was when I was over charged and I demanded to speak to a manager. He calmly listened and didn't hesitate to amend everything. From then on, he has remembered my name and always greets with a smile! Such a great guy. Thanks lake shore for having an amazing team and facility!!!
The amenities and location for this club are crazy good and I may actually be spoiled for other lesser gyms - hello ice cold face towels! But there are down sides as well. This club is fairly new so it didn't have a ton of other members during the time that I was there, but once people figure out it's there I can see the membership going up to crazy levels. But the most glaring problem is that THEY ARE CLOSED ON SUNDAYS! How can a gym not be open on the day I feel guiltiest about all of the stuff I ate all week? This wasn't working for me but maybe it would work for someone who lived downtown and yet doesn't have a building with a gym.
Great facility, not usually too busy and the free classes are good
Like many who go here I was brought in and stay because of Paul. I moved from a new city and his friendly genuine disposition made LSF feel like home. Despite changing jobs and living 30 min away I never thought about changing gyms which is a true testament to the inviting nature of people like Paul and the atmosphere in general. If you're looking for a gym/safe haven there's nowhere better. More importantly though, I'd highly recommend asking for Paul Giuntoli to help get you situated. He's absolutely phenomenal!
Great facility, not usually too busy and the free classes are good
Been a member for a year and a half. Never had a bad experience. I spend most of my time in the pool, playing squash or taking the occasional spin class.
The facilities are vast and never feel crowded. They have an 8 or 9 lane pool and I have never had to wait or share a lane. The pool is clean and they keep the chemicals balanced.
I did not join to play squash, but have been lured in. They have a nice setup with attractive courts and league matches. The instructor, Luis, is great. He offers private classes and group sessions for a few players.
This place is clean and drama free.
Like many who go here I was brought in and stay because of Paul. I moved from a new city and his friendly genuine disposition made LSF feel like home. Despite changing jobs and living 30 min away I never thought about changing gyms which is a true testament to the inviting nature of people like Paul and the atmosphere in general. If you're looking for a gym/safe haven there's nowhere better. More importantly though, I'd highly recommend asking for Paul Giuntoli to help get you situated. He's absolutely phenomenal!
Paul is absolutely wonderful! He's so welcoming and accommodating. The first time really talking to him was when I was over charged and I demanded to speak to a manager. He calmly listened and didn't hesitate to amend everything. From then on, he has remembered my name and always greets with a smile! Such a great guy. Thanks lake shore for having an amazing team and facility!!!
