| Tue | 05:00 am -11:00 pm |
| Wed | 05:00 am -11:00 pm |
| Thu | 05:00 am -11:00 pm |
| Fri | 05:00 am -10:00 pm |
| Sat | 08:00 am -07:00 pm |
| Sun | 09:00 am -03:00 pm |
Amber was very helpful in helping me finally cancel my membership. She was very helpful and had excellent customer service skills. She unfroze my account told me I had a $10 balance. I paid and then she reactivated my account and cancelled it. She gave me my receipt of cancellation that states I can use the gym for my last month of membership. The way she treated me actually made me kind of regret cancelling. Customer service skills are very important.
At the other location I tried cancelling they were not helpful at all.
Love this gym! It has all the good equipment latest treadmills, a smoothie stand and a really nice pool and sauna. Of course they provide body wash towels and even conditioner for your post workout touch up!
I was visiting from out of town and I needed to find a gym that I could use to prepare for a fitness test that I had coming up. Nick was very helpful with getting everything set up for me! The facility is great and it is well kept! I definitely recommend this gym!
My baby girl has to get some shots up whenever we're in town
What you need, where you need it.
For a downtown gym this place is convenient in location and attributes.
It is a large gym with plenty of space to navigate equipment. Locker rooms are adequate, showers generally clean.
The gear here is more traditional, meaning if you're looking for cross fit, this is not the place. There is ample equipment for weight training and cardio training.
It does get busy after work, but what gym doesn't? Sure, Equinox may boast of less crowds, but there is a reason - not enough equipment to draw a bigger crowd.
LAF has enough equipment for "most" hours of the day. I don't know if any gym can scale for just the busy after work hours - can't imagine it would be financially feasible. Think the Kennedy Expressway during rush hour. Sure you can build six more lanes each way to make traffic flow better, but at what cost for the other 21 hours of the day?
There are slobs at the gym, for sure, like every gym, and sometimes the cleaning staff cannot keep up. I can say with confidence the morning cleaning staff work tirelessly to keep the place clean. They do an outstanding job. I cannot speak to the night staff, but based on how the place looks in the morning, I'd probably have a different opinion of them than I do of the morning staff.
There can be a line for the shower in the morning, and during certain periods of the year every piece of cardio equipment can be occupied, and at times you probably won't be able to find a bench - but that is all transient and no worse than any of the other six gyms to which I have belonged.
Overall this is a better value than Equinox, Lake Short (about a block away), and FFC, though FFC is your only choice for a 24 hour club in this area. X-Sport is also a 24 hour gym but they are South Loop, these other clubs are "downtown".
When you come in to sign up, make a deal, don't settle for offer price. If you go on the right day of the week you can get a deal you might not get otherwise.
Good overall but too much chlorine in pool and frequently runs out of towels.
Always packed just after working hours. I would suggest either early morning or later at night. If you need a towel and there are towels as you come in, GRAB THE TOWEL. Chances are that there will not be towels readily available when you need it at the end of your workout.
I'd give them 5 stars, but the yoga room isn't very clean, towels are disgusting, and the sub instructors for the classes are really bad. Oh, and I've got an ear infection from their swimming pool
If you are looking for a new fitness club to join, do not make it this one. The sales associates use blatant lies to get you into long term contracts. When I joined the East Loop Chicago club, the upfront paid in full contract was the best deal (half the price than a month to month membership over the same amount of time). I was uncomfortable signing a 2 year contract, but the sales associate assured me that I would be able to cancel and receive a pro rata refund at any time if I wish to cancel.
I have since tried to cancel because the gym is over populated and under cleaned, but have been told that what the sales associate assured me of is not the case. I am now stuck at this gym for another year.
To the LA Fitness employees that may stumble upon this post, understand that these posts will not stop. You will see these on all platforms of social media. In addition, you now have a disgruntled member that has been forced to stay with your club for another year. Every day I go to the gym, more members will hear my story. I can also assure you that for every prospective customer I see walk through the doors, I will do my absolute best to make them second guess ever thinking about making LA Fitness their next club.
If you are looking for a new fitness club to join, do not make it this one. The sales associates use blatant lies to get you into long term contracts. When I joined the East Loop Chicago club, the upfront paid in full contract was the best deal (half the price than a month to month membership over the same amount of time). I was uncomfortable signing a 2 year contract, but the sales associate assured me that I would be able to cancel and receive a pro rata refund at any time if I wish to cancel.
I have since tried to cancel because the gym is over populated and under cleaned, but have been told that what the sales associate assured me of is not the case. I am now stuck at this gym for another year.
To the LA Fitness employees that may stumble upon this post, understand that these posts will not stop. You will see these on all platforms of social media. In addition, you now have a disgruntled member that has been forced to stay with your club for another year. Every day I go to the gym, more members will hear my story. I can also assure you that for every prospective customer I see walk through the doors, I will do my absolute best to make them second guess ever thinking about making LA Fitness their next club.
Nice place. You will find all you need to working out.
Left belongings in locker over night. Administration cuts the lock, shoves everything into the laundry room and let's anyone walk in and grab stuff, no questions asked. Needless to say, $400 of gym gear stolen. Do not trust the staff. Also, equipment is in horrible condition, staff is useless (and uneducated). Trainers manipulate ignorant clients to have them sign up for expensive and completely unnecessary classes and training.
Horrible the people at the desk would not allow me to get a day pass and they seemed really ignorant about it. Waste of gas and time
I'm not sure what the priorities of the staff are but it's definitely not the customer. . I've seen them chase people off the basketball court for whatever reason however, you have no problem with people that camp out on machines while using Facebook, Tinder, Grindr, Etc. One guy actually brings a book to read on the machines. No one says hello or good bye, and the only time they seem interested at all is when it comes time to renew your membership.
If this wasn't a 'Signature' gym, it would be 4/5 stars.
Dumbbells are not put away and when they are, they are in the wrong spot. Plates are left on barbells or the floor too often as well. Now I realize this is because of the gym users, but if it's an issue, management should take responsibility and either hire additional help to clean up after the gym users or use some sort of enforcement.
Lastly, when there are classes, at least in the am, all dumbbells below 20 lbs are taken. This is unacceptable in my opinion and there should be weights dedicated to the classes.
If this wasn't a 'Signature' gym, it would be 4/5 stars.
Dumbbells are not put away and when they are, they are in the wrong spot. Plates are left on barbells or the floor too often as well. Now I realize this is because of the gym users, but if it's an issue, management should take responsibility and either hire additional help to clean up after the gym users or use some sort of enforcement.
Lastly, when there are classes, at least in the am, all dumbbells below 20 lbs are taken. This is unacceptable in my opinion and there should be weights dedicated to the classes.
If you're planning to join PLEASE READ THIS before you decide. DO NOT TAKE THEIR PERSONAL TRAINING. You'll get a free session and the trainer (Jacob in Randolph St) will be a pushy salesmen and will make you sign a contract right there and then. It's a 1 year contract, will cost you $2500 and you cannot end it. I was misled, he didn't let me read it and told he would cancel it but now i am trying to cancel they won't let me do it. The only way out is paying half the amount and i earn that amount easily in a week so I don't care but i want to make everyone aware it's very deceiving and they would say anything to get you sign there.
Do not fall for it.
Apart from that, gym was ok, since it's $35/month it is always crowded, although I was told it dies down at 7pm but that was never the case. I hate the people there because they would be on the phone occupying the machine, won't let anyone else use it and won't put the weights back after use.
Sauna was really bad, people would squat, do lunges, pretty unhygienic and dirty. I switched gym to lake shore fitness, I pay a little extra but it's moderately busy, i get everything i want, pool and sauna and steam all are clean and nice. I wouldn't recommend this tbh. Pay a little extra and go for a better gym if you can. Not worth the money.
Nice gym. I believe it is the biggest in the loop. Just remodeled and replaced a lot of equipments.
Clean, friendly, non judgemental. The hot tub is closed every other week I assume for cleaning, but it always concerns me. I consider it a good thing that they check it frequently though. The driers have broken down and they spent almost a month to fix it, which was frustrating because there weren't enough towels for people. Avoid the peak hours for the best experience. I still enjoy this gym though.
Clean, friendly, non judgemental. The hot tub is closed every other week I assume for cleaning, but it always concerns me. I consider it a good thing that they check it frequently though. The driers have broken down and they spent almost a month to fix it, which was frustrating because there weren't enough towels for people. Avoid the peak hours for the best experience. I still enjoy this gym though.
Good gym with lots of equipment, problem is you have customers who don't rerack their weights and employees that don't enforce any rerack policy whatsoever. Customers shouldn't have to spend their workout time and energy taking off numerous 45 pound plates because other customers are lazy children and employees are too lazy or too scared to say something about it
I was looking for a cheap place that had real workout equipment and this place does check those two boxes. However, they pretty much fail at every other aspect of being a decent gym.
1 - i went to cancel my membership and one of the employees offered me a lower price - i couldn't resist so i signed up at the lower price but it turns out he never actually signed me up for a new plan - so my old plan expired and I had to sit down with mgmt to get the price i was promised.
2 - the weight room consistently smells like literal feces.
3 - mold in the hot tub
4 - Locker room is not kept clean during the day. They keep 3 employees at the front desk doing nothing, while the locker room is filthy. Take one employee and make him sweep every hour...duh.
5 - Just an overall lack of good mgmt - I used to belong to planet fitness and they ran a tighter ship over there, albeit the equipment was sub par.
I was looking for a gym downtown. For the price, this place looked really attractive. I took a tour and decided I would give a try. The next day, I went in for a workout and was disgusted with the cleanliness of the locker room. There was a half-eaten sandwich on the floor and several Band-Aids. In retrospect, I should have taken a photo. I went in just as the place opened, so it is not as if someone just left them there.
The following day I went in to cancel. Luckily, under the contract you have three days to cancel and receive a full refund. While waiting, I overheard the staff talking casually about a female customer complaining about the cleanliness of the yoga room. The other reviews herein about cockroaches should have been a sign to me.
Bottom line. If you don't care for cleanliness, then, sure, this place may be right for you. I'd rather pay more someplace else where the staff takes more pride in the cleanliness of the locker rooms and showers.
I was looking for a gym downtown. For the price, this place looked really attractive. I took a tour and decided I would give a try. The next day, I went in for a workout and was disgusted with the cleanliness of the locker room. There was a half-eaten sandwich on the floor and several Band-Aids. In retrospect, I should have taken a photo. I went in just as the place opened, so it is not as if someone just left them there.
The following day I went in to cancel. Luckily, under the contract you have three days to cancel and receive a full refund. While waiting, I overheard the staff talking casually about a female customer complaining about the cleanliness of the yoga room. The other reviews herein about cockroaches should have been a sign to me.
Bottom line. If you don't care for cleanliness, then, sure, this place may be right for you. I'd rather pay more someplace else where the staff takes more pride in the cleanliness of the locker rooms and showers.
I like it, great place for a quick workout, showers are clean, love the pool area, to many weirdos in the sauna though.
Joined in 2010. Decreased level of service to point of being charged $150 for a supposed reactivation of old account ( they keep multiple ones under your name that can be reactivated at any point) Tech glitch they said. After mold in showers and a 2 inch roach found running around in women's shower (Sept '17) I cancelled today and am joining another club a couple blocks south of this one.
It's convenient but I've seen a few roaches in the women's locker room. The personal training area takes up too much space and most are the classes are duds.
I have been going here for about 3 mos. its a decent location - fits my needs most of the time and it is very convenient for me but it could be cleaner, smell better. the music is also way too loud especially since most people are wearing earbuds. There are some machines that are always all in use while others never get used even when it is crowded. Would recommend they replace those with machines people actually use. When it is very crowded they run out of towels very quickly also. Wish it was open till 12.
Joined in 2010. Decreased level of service to point of being charged $150 for a supposed reactivation of old account ( they keep multiple ones under your name that can be reactivated at any point) After mold in showers and a 2 inch roach found running around in women's shower (Sept '17) I cancelled today and am joining another club a couple blocks south of this one. Never one apology once in years from them. At least they got rid of the creepiest of membership salesmen about 1 year ago. And if you think they will make it easy for the cancellation process-no, pretty long and painful.
Dirty, overcrowded, horrible staff, locker are broken into daley and the icing on the cake is....Haha they're considered a signature club!!! You have been warned STAY AWAY!!!
Signed up for a free trial online so I could test it out, only to be declined when I got there because I don't live in town yet. I'm not going to go on some rant here, but it just didn't feel honest to me. Definitely not going to be joining this gym, and wouldn't recommend their service.
There are two homeless guys that literally live here. One sleeps barefoot on the couch in the lounge, the other sleeps on the pool deck. Every single day. I'm not sure if this is an LA Fitness Signature or an LA Fitness Shelter...
Edit: I tried to attach photos but was unable.
