Sergei Gerasenko
October 19, 2017 06:47
We moved to Chicago from Cincinnati and since we attended a gymnastics club in Cincinnati, which was superb, I can compare that experience with experience at C.I.T.Y.
So here's a quick summary of my impressions over a period of about 7 months at C.I.T.Y.
1. Unfriendly reception desk staff. I never was greeted upon coming in for example. Answers to questions were terse and cold.
2. The children change their shoes in the same area where adults are walking with their shoes after the street. After taking their socks, the children run around an unclean, germy floor.
3. Apart from one teacher, whose name was Kim, some other coaches yelled at children in a verbally abusive way. All that is happening away from parents eyes. My wife happened to notice at least one instance of this.
4. Horrible customer service. I paid $397 for a session consisting of two classes. After my wife heard the abusive coach discipline one of the children, I decided to stop going there. I asked for a refund. Sure enough, it turned out there was a no-refund policy I must have signed. How convenient. After trying to extricate my money, Keith, the general manager just stopped responding to my emails. So, in the end I was tricked out of $397. I don't think I had ever lost so much money without a chance to get a refund.