| Tue | 05:00 am -11:00 pm |
| Wed | 05:00 am -11:00 pm |
| Thu | 05:00 am -11:00 pm |
| Fri | 05:00 am -10:00 pm |
| Sat | 07:00 am -09:00 pm |
| Sun | 07:00 am -09:00 pm |
I'm a member of WAC for over 4 years and I love it. Environment, staff, classes, studios, people. Feels like home sweet home.
This place is one of the best gyms I have went to. I think some people have trouble cancelling or letting them know about the issue ahead about membership so they dont come as a surprise. Gym wise, love the space it has. And is maintained.
Enjoy all the CAC gyms- always clean, access to lots of equipment and classes. Like west loop best for amount of space and great pool and hot tub. Free parking too.
I've been coming to the WAC for 3 years on average of 5 days a week, so I have a very thorough knowledge of the gym.
Pros: well kept, clean, good variety of classes and equipment. Trainers are experienced and staff is quality.
Cons: as much as it hurts me as I've been so loyal to this place, they have truly reached critical mass during peak hours for weight lifters. Just the volume of humans in this facility at any given time has continued to expand. With many new residential buildings in the hood with more coming, you simply will not have access to key equipment and on the worst days, you can't even find floor space. For those who heavily rely on squat racks (only 3) and bench press (only 2) it's not a feasible place to work out if you're forced to go during weekday peak hours. Weekends are generally much more manageable. If you stick to cardio, it's generally adequate there as well.
I get that some people would simply say "don't go during peak hours"... Okay cool, most of us have regular jobs that prevent this. I even spent a year on the 5am gym schedule and I still couldn't get a squat rack many mornings.
Gym facility and team are a strong 4-5 star. Gym over capacity has declined to a 2 star until there is some sort of relief.
I've been a member for a few years now and have been happy here. Convenient parking, electronic lockers (no need to bring a lock), wide variety of amenities, and friendly staff. Only issue I've had was an unresponsive "Customer Service Manager" who apparently doesn't know that returning phone calls or emails from members is part of the 'customer service' job...
I've been a member for a few years now and have been happy here. Convenient parking, electronic lockers (no need to bring a lock), wide variety of amenities, and friendly staff. Only issue I've had was an unresponsive "Customer Service Manager" who apparently doesn't know that returning phone calls or emails from members is part of the 'customer service' job...
Everything you need to know about how this business is this: They have outsourced their customer service arm, that handles cancellations, to ABC financial, a credit collection agency.
The gym's policies are predatory. When you cancel, you can't even speak to a person who works at CAC - you speak directly to the collection agency. The contract requires members to cancel a full 30 days before their next billing date. This is a gym that provides a service, not perishable baked goods. There is no legitimate reason for this policy, other than to scam members into paying for an extra month of gym that they can't use after they move.
I joined this gym on a 3-month contract. I informed them that I would be moving on March 31 (I informed them of this in January) and told them that i did not want them to renew the contract afterwards. I went in mid-march to confirm that my contract would stop on April 4, and they referred me to a collection agency for customer service. The collection agency then told me that I would be charged for the extra month, despite my initial conversation with the salesperson indicating - in January - that I did not wish for my contract to renew.
I then requested that they remove my credit card from autopay.
The response was that they would remove the credit card from autopay, and my contract would not be cancelled until the final bill was paid. This is not how contracts work.
Everything you need to know about how this business is this: They have outsourced their customer service arm, that handles cancellations, to ABC financial, a credit collection agency.
The gym's policies are predatory. When you cancel, you can't even speak to a person who works at CAC - you speak directly to the collection agency. The contract requires members to cancel a full 30 days before their next billing date. This is a gym that provides a service, not perishable baked goods. There is no legitimate reason for this policy, other than to scam members into paying for an extra month of gym that they can't use after they move.
I joined this gym on a 3-month contract. I informed them that I would be moving on March 31 (I informed them of this in January) and told them that i did not want them to renew the contract afterwards. I went in mid-march to confirm that my contract would stop on April 4, and they referred me to a collection agency for customer service. The collection agency then told me that I would be charged for the extra month, despite my initial conversation with the salesperson indicating - in January - that I did not wish for my contract to renew.
I then requested that they remove my credit card from autopay.
The response was that they would remove the credit card from autopay, and my contract would not be cancelled until the final bill was paid. This is not how contracts work.
I was very pleased with the classes and the customer service. Their app is fun to use too! I have gone to this gym during the summers when I lived in the West Loop. I would go there again if I moved back.
I was very pleased with the classes and the customer service. Their app is fun to use too! I have gone to this gym during the summers when I lived in the West Loop. I would go there again if I moved back.
Clean gym, reasonable prices, and an excellent staff. Brindon was especially helpful in getting me signed up.
Clean gym, reasonable prices, and an excellent staff. Brindon was especially helpful in getting me signed up.
West Loop is a great gym, they keep it very clean, it has excellent equipment, and the staff is friendly. Can't ask for more than that!
An extra ordinary gym, lovely staff, excellent facilities, this is your gym if you like thing clean and organised.
I have been part of the club for ~ 3 months now. So far everything has been good: clean facility, good pool not too crowded, easy access both with parking and by CTA, and reasonable membership rates. Only downside is: pool is heavily chlorinated, and they never got back to me about swim classes after 2-3 attempts (??). Overall I enjoy the best swim/pool, and ballet burn classes. I read negative reviews regarding membership but haven't need to change my membership yet - will update my review if things change.
While I went to this gym briefly, I was happy with the gym and the gym staff. However due to circumstances of me moving, I had attempted to cancel the gym, on March 14th, 2017. Today is August 9th, 2007 that is almost 5 months later, and I am still going back and forth chasing them for a cancellation. They claim they never received my request, however I received an email receipt sent by them that they received my request. Messages back and forth ever since, without an offered solution to me, and still without the cancellation even though my move evidence has been submitted. Its a shame that a gym like this tries to make their money by dragging out cancellations. My colleagues and friends go to this gym and I will advise them to cancel a year prior to their needed cancel date.
You get a lot for what you pay for. Under $100/month gets you access to the full gym, a ton of classes and a pool. Most of the gyms in the area charge twice that much for just classes and limited gym equipment with limited access.
It may be the times I go but I never have to wait for equipment. There's plenty to go around. The staff seems friendly and if you work out at the same time everyday, the regulars become a little friendly community, not chit-chatty-interrupt-your-workout friendly, just a nod and a smile and help you out if you need it. It's nice.
My second home. Extremely well priced for the amount of classes and amenities. The kids club staff is amazing and every class I've taken I have enjoyed. Honestly couldn't believe people left bad reviews. The majority of equipment upstairs is new and they are currently renovating another area. Other gyms I've looked into have crazy enrollment fees but there are often specials where the fee is waived. I joined in April and am so glad I did.
You get a lot for what you pay for. Under $100/month gets you access to the full gym, a ton of classes and a pool. Most of the gyms in the area charge twice that much for just classes and limited gym equipment with limited access.
It may be the times I go but I never have to wait for equipment. There's plenty to go around. The staff seems friendly and if you work out at the same time everyday, the regulars become a little friendly community, not chit-chatty-interrupt-your-workout friendly, just a nod and a smile and help you out if you need it. It's nice.
You get a lot for what you pay for. Under $100/month gets you access to the full gym, a ton of classes and a pool. Most of the gyms in the area charge twice that much for just classes and limited gym equipment with limited access.
It may be the times I go but I never have to wait for equipment. There's plenty to go around. The staff seems friendly and if you work out at the same time everyday, the regulars become a little friendly community, not chit-chatty-interrupt-your-workout friendly, just a nod and a smile and help you out if you need it. It's nice.
I have been part of the club for ~ 3 months now. So far everything has been good: clean facility, good pool not too crowded, easy access both with parking and by CTA, and reasonable membership rates. Only downside is: pool is heavily chlorinated, and they never got back to me about swim classes after 2-3 attempts (??). Overall I enjoy the best swim/pool, and ballet burn classes. I read negative reviews regarding membership but haven't need to change my membership yet - will update my review if things change.
Wide array of classes, tons of equipment, and a pool. Very happy I switched from Cardinal.
