| Tue | 05:00 am -11:00 pm |
| Wed | 05:00 am -11:00 pm |
| Thu | 05:00 am -11:00 pm |
| Fri | 05:00 am -10:00 pm |
| Sat | 07:00 am -09:00 pm |
| Sun | 07:00 am -09:00 pm |
During the month of June i entered into verge fitness gym in bucktown , Chicago for a tour and to enquire about joining the gym. We went into the gym due to receiving a flyer about a 2 week free trial. We were accompanied by Harold on the tour of the gym.
Harold informed us that we could pay 9 dollars to become a member for the
remaining 9 days of June as a trial. I asked Harold if i gave my debit card
details would only 9 dollars be taken out of my account and nothing else
until i gave further permission and he said that was correct and that no
further money would be taken unless i approved and decided to join the gym. This made sense at the time because Harold told us we could pay the 9 dollars in cash if we wanted, which made me believe that only 9 dollars would be taken out of my account. He said he would 'take care
of it' and make sure that it wasn't a membership we were signing up to and
only a 9 day trial. I was unaware that i was signing a contract to become a
member and that 80 dollars a month would be taken out of my account. I thought that signing the contract was giving my permission for verge fitness to take 9 dollars out of my account, which Harold reassured me was the case. I was also unaware that i had to email to cancel my membership as i was unaware of having a membership due to thinking that it was only a trial.
I then received a text message from an employee called Brett .This text was following up on the 'promotion' which i
understood to be my 9 dollar trial and asked if i wanted to continue. I
replied saying i was unable to continue. I thought that this communication
was sufficient as to let verge fitness know i was not interested in becoming
a member and for no money to be taken out of my account without permission.
I have never used the gym or even entered back into the gym after our tour.
On the 5th of July and the 2nd of August 80 dollars was taken out of my
account. Making the total amount taken out of my account 160 dollars without
my permission.
I rang verge to cancel my membership so that no more money was taken out of my account. I was told that i was wrong and that Harold did not tell me this information. I was not refunded any money and was told that even if i cancelled my account now that a further 80 dollars would be taken out of my account for the next month as this was the cancellation policy. The total money taken out of my account by this gym was then 240 dollars. I am a student from Ireland who was working in Chicago for the summer so this was a lot of money for me. I never even used the gym. This gym is deceiving and will take all your money do not join!!
They then sent me a copy of my 'contract' that i had filled out for what i thought was the 9 day trial. Harold told me not to fill out the details at the top of the contract because it was a 9 day trial and he would sort it out. When i received the image of the contract, it showed that harold had filled in that i was applying for a one year membership. This information was added after i had signed the contract, and harold knew i would not be signing up for one year as i told him that i was from ireland and that i was only in chicago for three months.
This also makes no sense as i entered the gym with a friend who paid 9 dollars in cash for the 9 day trial, and we were also told we could pay them 9 dollars in cash if we wanted. Yet i did not have any cash. I wish i had though because then 240 dollars would not have been stolen from me from this gym! This is an awful, deceiving way to run a business.
4 floors, lots of gear, good staff
BEWARE: They will post unauthorized charges to your account, even after you have told them to cancel your membership! I've had my bank block this company for withdrawing funds.
The facility is in decent condition but the rude staff and less-than-experienced "personal trainers" switch in and out every two weeks. I don't blame people for not trying the training services as it is clear that the trainers do NOT have the experience necessary to train some of the clientele I've seen them attempting to. If you are looking to spend an excessive amount of money for a $10/mo experience, then this gym is for you. Otherwise, I'd DEFINITELY scope out other gyms. Customer Service is non-existent here.
I just signed up with Cheetah, and am so happy I did. I've already gone to 3 classes, and visited a couple more times. The staff are super friendly, and the instructors are very knowledgable. All the equipment is high-end, and clean. I would definitely recommend this gym!
Love my gym. The guy who does p90x and takes up half the free weight area is a horrible person, but that's about my only complaint. I hate him. Overall, lots of room and never too crowded.
Wow. What a great experience. I live in Tampa Florida and am out here for work for the week. After some online research and phone calls I decided cheetah gym was the one. I arrive and was instantly awed from the level of
courtesy from the employees and the amount of space and variety of equipment. Worth noting for bodybuilders, my normal gym to lift at is powerhouse so to be this blown away is quite a feature. The most impressive thing of all is this is they're 3rd week open and they have all of this with plans to renovate and still make huge improvements. I recommend this gym for EVERYONE don't waste your time going anywhere else in Chicago.
Love this gym great staff and just the right amount of everything you need to be able to have a great workout even during busy times.
4 floors, lots of gear, good staff
I worked in Bucktown last year when I decided to sign up at Verge after their sales associates came into my work location nonstop for a month. I decided to go over and check it out and found a trainer to work with on some of my fitness goals. Before I signed up, I asked many questions about the membership, cancellation, personal training, etc. I've gone to big box gyms and had terrible experiences in the past so I like to cover my bases. I also knew that I would not likely be staying in the neighborhood since my job tends to move me around, so I made sure to ask about cancellation. I was told by Harold Coleman, the gym manager, that I could cancel at anytime and it was only $50. Well, 7 mos later, I need to cancel. I emailed the billing department and was informed that in order to cancel, I have to move more than 25 miles away or have a medical condition. Since this was not what I was told, I went back to speak to Harold about it, and he claimed that there was nothing he could do and it's in the contract. The way they get people to sign up is incredibly dishonest. I take responsibility for not reading the contract, but sales people, and especially the gym manager should be forthcoming and upfront with relevant information. Additionally, i referred 2 people during their Black Friday special and was promised a discounted rate that I have not gotten. This is no way to do business. I liked this gym until this experience. They do not take ownership of misinformation and will clearly say whatever in order to get you to sign up. Gyms should care about their customers- seeing as how they're supposed to be there to help people be happier and healthier.
Overall excellent gym. Tons of space, wide variety of equipment and no overcrowding. It would be nice if they added some more amenities in the locker room (i.e. lotion, q-tips, deodorant, etc.) as well as some plastic bags for dirty clothes but besides that its sweet.
Great place to work out! I love the fact that I can get my workout in without being over crowded. They have everything that I need for my workouts. 2nd floor is great for functional exercises.
Awesome looking club! They have everything you need. Over 50 classes a week with the best instructors in Chicago. Definitely should try them out.
I've started going here since it was acquired by Lakeshore. They've done an awesome job making updates and improvements so far. I can't wait for everything to be done. I know that just like they do at their other clubs, they'll keep on improving.
Wow. What a great experience. I live in Tampa Florida and am out here for work for the week. After some online research and phone calls I decided cheetah gym was the one. I arrive and was instantly awed from the level of
courtesy from the employees and the amount of space and variety of equipment. Worth noting for bodybuilders, my normal gym to lift at is powerhouse so to be this blown away is quite a feature. The most impressive thing of all is this is they're 3rd week open and they have all of this with plans to renovate and still make huge improvements. I recommend this gym for EVERYONE don't waste your time going anywhere else in Chicago.
Wow. What a great experience. I live in Tampa Florida and am out here for work for the week. After some online research and phone calls I decided cheetah gym was the one. I arrive and was instantly awed from the level of
courtesy from the employees and the amount of space and variety of equipment. Worth noting for bodybuilders, my normal gym to lift at is powerhouse so to be this blown away is quite a feature. The most impressive thing of all is this is they're 3rd week open and they have all of this with plans to renovate and still make huge improvements. I recommend this gym for EVERYONE don't waste your time going anywhere else in Chicago.
BEWARE: They will post unauthorized charges to your account, even after you have told them to cancel your membership! I've had my bank block this company for withdrawing funds.
The facility is in decent condition but the rude staff and less-than-experienced "personal trainers" switch in and out every two weeks. I don't blame people for not trying the training services as it is clear that the trainers do NOT have the experience necessary to train some of the clientele I've seen them attempting to. If you are looking to spend an excessive amount of money for a $10/mo experience, then this gym is for you. Otherwise, I'd DEFINITELY scope out other gyms. Customer Service is non-existent here.
BEWARE: They will post unauthorized charges to your account, even after you have told them to cancel your membership! I've had my bank block this company for withdrawing funds.
The facility is in decent condition but the rude staff and less-than-experienced "personal trainers" switch in and out every two weeks. I don't blame people for not trying the training services as it is clear that the trainers do NOT have the experience necessary to train some of the clientele I've seen them attempting to. If you are looking to spend an excessive amount of money for a $10/mo experience, then this gym is for you. Otherwise, I'd DEFINITELY scope out other gyms. Customer Service is non-existent here.
Tiny place, but the best and option for the bucktown neighborhood. Lots of talent and friendly staff though. Locker rooms are hilarious
Tiny place, but the best and option for the bucktown neighborhood. Lots of talent and friendly staff though. Locker rooms are hilarious
I just signed up with Cheetah, and am so happy I did. I've already gone to 3 classes, and visited a couple more times. The staff are super friendly, and the instructors are very knowledgable. All the equipment is high-end, and clean. I would definitely recommend this gym!
I just signed up with Cheetah, and am so happy I did. I've already gone to 3 classes, and visited a couple more times. The staff are super friendly, and the instructors are very knowledgable. All the equipment is high-end, and clean. I would definitely recommend this gym!
Love my gym. The guy who does p90x and takes up half the free weight area is a horrible person, but that's about my only complaint. I hate him. Overall, lots of room and never too crowded.
Love my gym. The guy who does p90x and takes up half the free weight area is a horrible person, but that's about my only complaint. I hate him. Overall, lots of room and never too crowded.
