Tara Downes
June 5, 2018 12:34
My wife and I joined Midtown a few months before the completion of the renovations. We were looking for a beautiful gym, with a nice pool and hot tub, and really were happy to pay luxury prices for that luxury feeling. And Midtown has completed a beautiful renovation. The equipment is great, the facade is beautiful, the wrist bands and locker rooms are very smart and easy. It is a beautiful gym; however, we feel like we are at a luxury YMCA. It is absolutely designed for families. The pool is flooded with kids, swim lessons, swim teams, swim camps. My wife expressed how important swimming 4-5 days a week is, and they told us about how their would always be designated swim lanes, but that is just not the case. And I love kids, but I am not paying nearly $300 a month to be splashed by kids while i'm trying to work out. Or waiting for a swim lane because they are taken by kids playing games. I also do not want to listen to screaming kids while I am relaxing in the hot tub. And no one is managing this. Honestly, our biggest gripe is that we feel duped. It is fine to be a gym that caters to families, but make that very, very clear to people who are signing up. We are now stuck in a contract that they refuse to let us out of. We will absolutely be leaving as soon as our contract is up. And had they worked with us to find a solution, and given some validation to our concerns, which are felt by many people who do not have kids (and even some with kids) -- we would be recommending them to families, but they have been pretty useless since we first expressed our concerns, and that is reason enough to never recommend this gym. After reading other reviews on other sites about midtown I can see that this is a global issue that they are choosing to ignore. Good luck Midtown, but I strongly suggest you take your money elsewhere.