| Tue | 05:00 am -10:00 pm |
| Wed | 05:00 am -10:00 pm |
| Thu | 05:00 am -10:00 pm |
| Fri | 05:00 am -10:00 pm |
| Sat | 07:00 am -07:00 pm |
| Sun | 07:00 am -07:00 pm |
Kelvin a former employee sold me a membership at the beginning of May 2020 telling me that I could cancel anytime, I clearly asked him if there was any cancellation policies or fees and he asserted that there was not. I could cancel my membership anytime without paying extra fees as long as i did it 10 days before my billing date. I did that on May 23rd and to my surprise I couldn't cancel if I had not been in the gym for three months which was never told to me and when I went to talk to Kelvin again at the front desk the company got rid of him. Some Crunch fitness employees at that location scam people by selling services and not being transparent and upfront with the company policies. Anybody can sell whatever lying to members and for that reason I don't recommend this gym to anybody. STAY AWAY FROM THIS PLACE, THEY WILL STEAL YOUR MONEY !!!
This is a great gym for weight training. It has cardio equipment also but really great resistance equipment and free weights. No towel service, so bring your own!
Jacob Trachtenberg, is a awesome guy! He was extremely kind and inviting over the phone. He made me feel welcome at Crunch fitness. During my workout I saw him go above and beyond for a few members. He was giving them good workout advice as well as spotting a kid who was working out alone. He is a well rounded young man. Any employer would cherish, and invest in him. I look forward to seeing what the future holds for him.
This location is by far the most organized and operational gym I have been a member of. They glacé a full line of fitness equipment to cater to all fitness levels. Staff and trainers are great and the cleaning staff is superb. The place is always very clean and well maintained. Best decision I made was changing to this location
Zach was the best!!! Easy sign up process. He Even provided excellent customer service by getting me set up with a personal trainer!!
It's a decent place. A decent selection of equipment, no pool. Cleanliness is okay. Sometimes you may smell heavily clorax. Staff is okay as well. It's one of the cheapest subscriptions so you get what you pay for.
Absolute worst customer service I have ever dealt with in my life. Vince is a complete waste of a manager.
Can't get the annual fee back even when I'm cancelling only 8 days into the "year." Vince, the manager, was absolutely rude and in responding to my comment about him not needing to be rude to my question, he said I was getting the attitude because I didn't trust the front desk manager and he had to be pulled from doing his morning report to talk to me. I told him that's no way to treat his clients under any circumstances. No manager should start a sentence with "You are getting my attitude because..." What a great customer service!
Excellent staff that are very courteous and supportive. I one made a call to the gym only for it to ring. Moment later I get a call back apologizing (they were with another client). Awesome! Overall clean gym and lots of equipment.
Excellent staff that are very courteous and supportive. I one made a call to the gym only for it to ring. Moment later I get a call back apologizing (they were with another client). Awesome! Overall clean gym and lots of equipment.
Today I had my crunch membership canceled @ my Johns Creek location. I was bringing in a a new friend how is completely new to crunch to try out the gym in hopes he would join the gym with me to start working out together alone with some other friends. In the past when I first join and when I brought my wife to try out the club, everyone at the front desk was very professional and helpful. Today unfortunately for both parties, my friend and I encountered someone name VINCE who was to say the least extreme unprofessional, he denied my friends request for a 1 day pass for first time customers and said the only way he could get in was to either sign up for a membership right on the spot or to pay $15 for a 1 day pass. I told vince that no one has ever said this to me or any of my other friends who are currently members of the gym. Vince did not tell us that we could go to the website and fill out a form to get a one day pass on the spot or anything. It seem like he did not want to attract new customers.
Just wanted to let you guys know about the inconvenience we had with this particular individual which by the way he said he started working there last Friday June 1, 2018 and when asked to speak with a manager He said he was the manager. If he really is the manager I think that is something to pay close attention at because his way of handling situation and his attitude sure are not welcoming at all and are not suitable for a business with a slogan that tries to embody positivity and inclusivity. From potentially gaining a new customer to losing 2. that's not good math right there.
So if you are someone new and thinking to try out this gym and you have the bad luck to run into VINCE..... RUN just RUN away as fast as you can .
Today I had my crunch membership canceled @ my Johns Creek location. I was bringing in a a new friend how is completely new to crunch to try out the gym in hopes he would join the gym with me to start working out together alone with some other friends. In the past when I first join and when I brought my wife to try out the club, everyone at the front desk was very professional and helpful. Today unfortunately for both parties, my friend and I encountered someone name VINCE who was to say the least extreme unprofessional, he denied my friends request for a 1 day pass for first time customers and said the only way he could get in was to either sign up for a membership right on the spot or to pay $15 for a 1 day pass. I told vince that no one has ever said this to me or any of my other friends who are currently members of the gym. Vince did not tell us that we could go to the website and fill out a form to get a one day pass on the spot or anything. It seem like he did not want to attract new customers.
Just wanted to let you guys know about the inconvenience we had with this particular individual which by the way he said he started working there last Friday June 1, 2018 and when asked to speak with a manager He said he was the manager. If he really is the manager I think that is something to pay close attention at because his way of handling situation and his attitude sure are not welcoming at all and are not suitable for a business with a slogan that tries to embody positivity and inclusivity. From potentially gaining a new customer to losing 2. that's not good math right there.
So if you are someone new and thinking to try out this gym and you have the bad luck to run into VINCE..... RUN just RUN away as fast as you can .
$10 a month. What more can you say? Pretty good gym but some equipments are nasty. They also recently got rid of all wet wipes and replaced them with the cheapest sandpaper towels. Never gets too crowded.
$10 a month. What more can you say? Pretty good gym but some equipments are nasty. They also recently got rid of all wet wipes and replaced them with the cheapest sandpaper towels. Never gets too crowded.
When i first entered the gym i was welcomed with a happy fun staff. the gym is amazing! it has all the equipment i could ask for. The GM was very helpful with my concerns from past gym experiences and set me up with a great PT that helped me with my football skill training. Definitely would recommend to any level of fitness go-er.
When i first entered the gym i was welcomed with a happy fun staff. the gym is amazing! it has all the equipment i could ask for. The GM was very helpful with my concerns from past gym experiences and set me up with a great PT that helped me with my football skill training. Definitely would recommend to any level of fitness go-er.
Extremely nice help desk, relatively cheap, great machines and weights; well-kept cleaned and maintained. I absolutely love the location and is very convenient.
I have the peak plus membership and it is worth it by all means. I go with a guest at no charge. I always use the bumper plates and perform olympic weightlifting moves. There is always plenty of space for us to train early in the morning. We also go to the yoga classes and frequently use the dry sauna. You can't beat that for $25 a month. The staff is very nice.
I have the peak plus membership and it is worth it by all means. I go with a guest at no charge. I always use the bumper plates and perform olympic weightlifting moves. There is always plenty of space for us to train early in the morning. We also go to the yoga classes and frequently use the dry sauna. You can't beat that for $25 a month. The staff is very nice.
Asked for cancellation.. but they put me on hold and started charging credit card with out any notice. please read any document before signing for them.. they will talk fast and made you to be in hurry while signing and started charging your card without your notice.. very much disappointed on this gym.. please think before joining with them..worst customer care..
I've been going for a few months now and I can say I've never been to a gym like this - incredibly friendly and knowledgeable staff, a mind-blowing amount of equipment (including punching bags!), long hours of operation, and great classes and programs to get into if that's your type of workout. Plus, at only $10 for a basic membership, it was a no-brainer for me. I've invested in the $30 Peak Pass which offers a useful wealth of extra perks I recommend looking into. Overall, a gym so far unmatched in my book.
Close by gym. Has the elliptical machine I prefer, and some interesting weight machines. Downside is you have to bring your own towels, and they have no Kleenex
TONS of equipment. Very nice facility. Definitely a lot more motivating than LA Fitness.
Excellent staff that very courteous and supportive. I one made a call to the gym only for it to ring. Moment later I get a call back apologizing (they were with another client). Awesome! Overall clean gym and lots of equipment.
STAY AWAY!!!! TERRIBLE !!!!
My daughter joined under some program for students. It required her to be a member for a 60 day minimum. After 60 days, we called and canceled the membership and were told "No Problem - We will take care of it". After a couple months of her continuing to get charged on her card, I called AGAIN and was told "No Problem - We will take care of it". Again a few months go by and she is still getting charged, I CALL AGAIN. This time I tell them I am recording the call (which I was) and that I want the account closed and a credit back to when it was originally supposed to be taken care of. Of course, since I recorded the call, we immediately get the cancellation email, and are told they will "escalate" the issue of returning the 6 plus months of charges. NO CALL BACK. NO FOLLOW UP. She has not been to the gym since last APRIL, which I confirmed with "Aaron" who works at the front desk. This gym, its tactics, and its management are all a complete joke. They take advantage of students as I have heard this same story from other parents. STAY AWAY!
The facility has such an amazing variety of equipment, the classes are super motivating!
They are really proactive when you suggest a way to improve. The classes are amazing. I love a Sherrie and Joanna!! Literally my favorite classes, we use weights and cardio. Perfect workout! Only down side is they don't encourage people to wipe down equipment or mats when they are done using it. Some people will sweat all over a fitness mat and then re hang it, without even wiping it down
I recently joined this gym after being fed up with the rude people and filthy equipment at my former gym. I love Crunch! The staff is so so friendly every time I go there, and I love all of their more unique equipment that my old gym either didn't have or made people have personal training to even use. This gym is clean and well managed. There is plenty of each machine or free weight which was also a huge problem at the gym I used to go to. I just wish I had switched sooner.
Awesome Gym! Better equipment than LA Fitness and have great perks for being a member!
This used to be a good place with good customer service, but lately with the recent management, it has gotten worse with new rules and regulations to weightlifting/powerlifting. It's as if they are specifically targeting certain groups of people just to piss them off. If a business like the EAV barbell club were to drive out military vets (not speaking on a political matter) because they didn't like them, this would be a similar case. Crunch should welcome all forms of lifting and should not discriminate because they didn't like so and so.
I love going to this place and I live around 20 minutes away. I've been going to crunch fitness for about a year now. I cancelled my membership but came back because I missed it. They have multiple squat racks and a station specifically for deadlifting at this specific one. They have multiple machines for cardio and their bathrooms (at least the men's since I can't go to the women's) are kept tidy and clean. They also have saunas if you need them. My favorite part is the turf and the unlined monkey bars that come in all their gyms I'm pretty sure. I highly recommend them to anyone looking for the more all around athletic gym or just to lift weights.
The facility has such an amazing variety of equipment, the classes are super motivating!
They are really proactive when you suggest a way to improve. The classes are amazing. I love a Sherrie and Joanna!! Literally my favorite classes, we use weights and cardio. Perfect workout! Only down side is they don't encourage people to wipe down equipment or mats when they are done using it. Some people will sweat all over a fitness mat and then re hang it, without even wiping it down
