RevDawn Camacho
October 24, 2017 14:33
Well, I will say this about you, Urban Bodies--you sure did get my adrenaline pumping.
I have a three-month-old and a full-time job. Time is a precious commodity. So is being in shape at this stage of my life. I have searched long and hard to find a Pilates studio that might be a good fit and Urban Bodies seems like it might be exactly what I have been seeking. I was thrilled to see the offering free community class on Tuesday mornings. This week I figured out how to arrange the whole week to be there. I drove 40 minutes through rush-hour traffic to what I thought was the location and sat in the parking lot for a bit, as I was still early. When I went in, I learned it was at their other location, about a mile down the road. I got there at 9:33 for a 9:30 start time. I was told I could not go in.
I explained a little bit about my situation, and the guy said he would check with the instructor, but came back quickly and told me the class had already started and they had a no latecomers policy- and made sure I knew- he didn't make it, just enforces it.
Urban bodies, of right now, you've lost a potential long-term, loyal customer. I'm all for enforcing start times, but maybe a five-minute grace period for a new mom on her first visit to a free community class? Why not do what my older son's karate studio does, and have me do extra push-ups before I can join in? I would've been fine with that.